| Author | Message | ||
     Xtopherj |
I recently purchased a 2001 M2 from a private seller and on the way home I stopped at the H-D dealership where it was purchased to take care of the warranty transfer paperwork. The service manger at Skagit H-D, Ed, said it'd be in the computer within a week and I'd have my card a couple days after that. Cool! Well, things didn't go nearly that well. I took the bike to Eastside H-D, which would be my servicing dealership, to see if the paperwork had processed, buy the extended warranty and make an appointment to take care of a few problems that had come up... 1. dead speedometer 2. tranny fluid leaking from cable fitting 3. fuel delivery problem when in the "ON" position Eastside told me that the bike was still registered to the first owner and i couldn't get any warranty work done until the paperwork went through. I went back a few days later (about two weeks after I had initiated the process) and still no dice. I was then told that the original one year warranty had expired the day before so my only option was to have all the problems diagnosed and hope for a goodwill warranty deal. It would cost me for all of the diagnostic time plus $100 for each problem. Yikes! Then, to top it off, I was told that I was also 1 (one) day late to have the option of buying the extended warranty. Does my wait for the paperwork to be processed count for nothing? Apparently so. I wanted the bike 100% so I said, "do it." It turned out to be $188 and no need to use the goodwill method. That was to put on a new speed sensor and replace the clutch cable that had sheared off. They couldn't find any problems with fuel delivery so they didn't touch it. A few days after getting the bike home the previous owner called me to see how I was liking the bike. I told him it was great with the exception of dealing with Eastside H-D and then told him about the warranty headache and getting those few problems fixed. He thought the service offered by Eastside was horrific, apologized for me having any problems with the bike and the next day I had a check in my mailbox, FROM THE PREVIOUS OWNER, for $188. Take note Harley Davidson/Buell. That's customer service! You all could learn a lesson or two from that man. Thank you James Gray. You have restored my faith in humanity! c.j. | ||
| Cro13 |
My father started a business in the basement of our house in 1976. Twenty six years later it is a mid-size company that has been built on hand shake contracts. Dad dosn't do lawyers, even when he has been taken by someone who's word and name have failed to live up to their commitment. Some people say it's not good business practice, But people line up to work with him just because of his reputation. He's my hero, To keep this Buell related. I don't know the man except what has been written about him. Erik Buell's Life and struggles makes me identify him with my dad, and that's one reason I ride BUELL Thank you James Grey. H.Carter 97 S3 03 XB(soon) | ||
| Blake |
Xtopherj, A call to Buell Customer Service should solve your warranty woes. Don't let a sorry ass dealer have the last word on things Buell. The factory will kick his ass into gear for you. You are owed warranty service and the chance to purchase an extended warranty. You can find the BCS telephone number on the top of the "For the Factory" topic. Let us know how it turns out. | ||
| Sarodude |
414 343 8400. I called it lots and know it off the top of my head... -Saro | ||
| Court |
Your faith is well placed in Erik. I had the same lesson. My Dad borrowed $50 each from 10 KP&L Lineman in a bar one night, walked away from "the man" the next day and never looked back. 19 years of handshakes later, he walked in one day saying "it's not fun anymore" and auctioned off one of the largest construction companys in the country. He sold both planes, the helicopter, office funiture, cranes, the works and had never borrowed one more nickel in 19 years. At 52, he left to "play golf and fish". Court | ||
| Cro13 |
Court, I can't wait for my father to do the same. He's been promising to take some time and come camping with us and his grand children but... Growing up with your father running his business you probably know how that goes. Carter |
