| Author | Message | ||
     Chellem |
Not probably a lot of news you guys don't already know, but just in case you're interested, you should be getting a paper copy soon if you're on our snail-mail list, but you can view it online in pdf format at www.libertyharley.com/newsletter It's a fairly large file, for those of you on dialup. Enjoy! | ||
| Court |
That is really good reading . . . I'd kinda gotten to the point where I tossed most dealer newsletters because most were just the standard case of stuff the dealer got with a rubber stamped name on it. This one is WRITTEN . . . too cool, not to mention informative. | ||
| Oldnslow |
 That warranty guy sounds pissed! | ||
| Chellem |
"That Warranty Guy" is Tom, the owner.  He's trying to address an ongoing problem we're having with aftermarket parts and the factory warranty. While many aftermarket companies are reputable and stand behind their work, there are ALOT who do not. When customers ask for those parts, and we put them on, and then they break, or they adversely affect their motorcycle's reliability or performance, we, as the dealer who installed it, get a bunch of crap from the customer, when in fact, we advised against installing it in the first place! Or worse, we DON'T install them because we KNOW they won't work, and the customer gets them somewhere else at an aftermarket shop, (or their friend's home garage) and surprise surprise, they don't work, then they bring it to the Dealer to be "warranted", because it's not running right. It's kinda a darned-if-you-do, darned-if-you-don't situation, really, because if you flat-out refuse to install the parts, the customer gets mad because you won't do it, but if you do against your better judgement, and it doesn't go just right, the customer says, well, you're the dealer, you should have KNOWN it wouldn't work, and now you have to fix it for free. Usually loudly and in the service area SO I suppose he's trying to let the customers know a little ahead of time, or at least, get the dealers' perspective out there. We, as dealers, also have a bit more liability as far as the EPA goes, so hopefully people will be a little more understanding about not being able to have it both ways anymore. Hopefully. :P | ||
| Oldnslow |
Well, I guess that explains it. I can definitely see where he's coming from. I'm not one to do a lot of performance mods to my bike, I like it as is. (OK, I am saving up for a Drummer or Special Ops  )I'm kind of cautious by nature and wouldn't consider installing something if my dealers' service department advised against it. Of course I suppose it depends on the dealer. I bought from Liberty, they have a great rep here and elsewhere, so I trust them. From some of the horror stories I've read I can see where someone might not be inclined to listen to the dealer. | ||
| Court |
I found it very interesting to read this. It, well "Informs" and provides a perspective that I'd perhaps not thought of. Tom is a seasoned pro in the world of motorcycling. Too often we are too quick to diss the dealers. Kinda neat to have a dealer principle provide the unvarnished truth. Cool beans, Court | ||
| Chellem |
"Unvarnished". Yeah, that's Tom.  |
