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Buell Forum » XBoard » Buell XBoard Archives » Archive through September 15, 2005 » R&R customizing/ordering parts from outside the US « Previous Next »

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Whiskeytango
Posted on Monday, September 12, 2005 - 09:06 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only)
Has anybody ordered from R&R customizing in Germany? I placed an order on their website and got an email order confirmation, but no shipping information. I emailed to ask when I should expect recieve my order and have recieved no response. I hope my order will eventually show up, but what other recourse do I have? Has anyone else ordered from this company? What can you do when a seemingly operational company won't respond? I went to Babel Fish and translated my email into German just in case, but still no response. I just placed my order on the 2nd so I don't want to overreact, but the non-communication is frusterating. Any advice?
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Wildman4x4nut
Posted on Monday, September 12, 2005 - 03:16 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only)
Well I also ordered some items from a overseas shop. And I have been waiting a lot longer than you have. From what I was told Aug is the national vacation month in Europe. The deal is most buisnesses shutdown for the month. It is suppose to help.

I would give it at least 2-3 weeks before I got really worried. Also you can try calling them just to make sure.
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Whiskeytango
Posted on Monday, September 12, 2005 - 03:29 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only)
I wish I could take a whole month off! Thanks for the heads up. I'll be patient and see what happens.
Thanks again,
Warren
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Trojan
Posted on Tuesday, September 13, 2005 - 04:20 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only)
Thomas at RRC can be a little slow in replying to e-mails I'm afraid. Best option is to give him a call on the 'phone. His number is +49 9733 4645.
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Whiskeytango
Posted on Tuesday, September 13, 2005 - 10:48 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only)
Trojan,
Thomas just sent me an email update, they had been at bike week with no one answering emails, but my part shipped out the day I was charged and it should be here in less than a week. Thanks for the response, I can get pretty OCD when my mind is free to wander!
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Whiskeytango
Posted on Thursday, September 15, 2005 - 02:18 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only)
My mirror got here yesterday and it looks totally cool. Even though I got all nervous, I will order from R&R Customizing again in the future!
Thanks for looking!
WTNew R&R Customizing mirror
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