| Author | Message | ||
     Zhdman |
Big DAS get those ducks in a row. I can honestly say, the Demo was a huge deal. I've worked for Central for 2 & 1/2 year's, but I can't recall, ever seeing a meeting room, or Buell Demo's. If this BRAG Chapter is really important, then this sounds like something that can be worked out or at least around. My two cents.ZEUS. | ||
| Zhdman |
Tim & J.J. It was good to see you guy's today. Same goes for any of you Mobber's, I'm alway's glad to help! | ||
| Zhdman |
Dustyjacket, I haven't met you yet, but I hope to cross path's soon. Also, if your in the market, I know we've got the Buell Performance intake kit and the exhaust kit's in stock. Both are an easy bolt on for your Blast.( God I sound like a cheesy info mercel!)(Anyhow big fan of the Three Amigo's.)Like I said hope to talk at you soon. (Message edited by Zhdman on April 26, 2005) (Message edited by Zhdman on April 26, 2005) | ||
| Zhdman |
And on a lighter note a guy once said,"I guess I'll go home and screw the dog and kick my old lady." | ||
| Dasbuell |
 (Message edited by dasbuell on April 27, 2005) | ||
| Zhdman |
I thought momma's, mental state's, and tube frame's were off limit's? | ||
| S2scott |
I bought a shiny new belt guard for Tinas bike at Gails Sat. and I should have checked my debit card recipt because when I got home to enter it in my check book they charged me 20% more then the marked price. It could have been a mistake but no matter now if I want to get my money back I have to drive all of the way out there to do it, it stinks. Hey was Roger the guy hanging out all day with his arms crossed and a frown on his face? If so they should get rid of him no business needs a sour person like thet on staff they are always bad for business. | ||
| Dustyjacket |
Zhdman - Some day for that kit, but not at this time. My wife will be taking over the bike as her learner bike when I move "up" to something.... DasBuell - you can't get off that easy. From what little I see, you are doing a good job in a difficult and unappreciated position. These things take some time to work out. | ||
| Dustyjacket |
I, too, would like to hear the WHOLE story about the bags. I am still forming my opinions of the KC MOB's relationship with the dealer. I think we need to know, from Gail, what she views as the dealer's relationship with us. Then, at a meeting, we should discuss what we want. Perhaps after the class monitor has stepped out, or at an off-site meeting. Thrash this out once and for all. (Message edited by dustyjacket on April 26, 2005) | ||
| Enp83 |
I haven't done much with Gail's HD/Buell but do you guys think they're a subpar dealerships when comepared to the average Suzuki dealership? Or are they just like other average dealerships, which leave lots of room for easy improvement? I can understand it's a little unique with Buell being a pure sportbike brand being thrown in with "the" cruiser crowd but, I don't think a Reno's Aprilia/Yamaha or Shawnee Cycle Plaza...and definately not Freedom Cycles (shudder) would do much for their customers outside of trying to sell them a new bike every week. I've been to Letko's Cycle (Ducati) and Engle Motors (BMW, Triumph) and they're both nice little shops. I've seen other small dealerships that were just one brand like Kawasaki or Yamaha where they'd actually help you out quite a bit. I think those small dealerships are nice, but I think the Freedom Cycle's/Shawnee Cycle Plaza type places are the norm. So do you guys think Gail's HD/Buell is just an average subpar large dealership or are their Buell problems worse than the average Honda/Kawasaki/Suzuki/Yamaha mega dealerships? | ||
| Thansesxb9rs |
Dusty we have already done that, you just missed those meetings. | ||
| Sweetp411 |
Well, I was only at Gails for about 45 minutes Saturday, and when I walked up to the open bay doors by the Buell Demo, they asked me "do you want to ride a Harley?" First of all I had a cast on, but thought it strange they didn't ask if I wanted to ride a Buell? I've stated before on here that Gails parts and service have a lot to be desired. Seems they treat Buell's like the bastard child of the dealership, but it is a product sold at their store, and they need to address a lot of issues. They've even tried to pay me off with a T-shirt one time cuz they ordered the wrong part for my bike and had it nearly a month, I said no, but I'd take some of that S100 bike cleaner . Guess my point is, we, at least myself, will never be satisfied with their's or anyones service. It's always a major bummer to be w/out your bike, and I know I just need to exercise a little more patience. Because in my opinion, at this point, as far as service, we really don't have too many options around here right now. But I've never been overcharged for a part or accessory at Blue Springs Harley. Maybe we should start looking at them to be our sponsoring dealer? They seem to have their stuff together. Just an after thought. Like I said I wasn't there Sat, but I'm in the union at KCPL, I'm used to volunteering and getting shorted stuff the company promises you. | ||
| Sweetp411 |
I wonder if Gail sits in on the HOG chapter meetings? If she's going to sponsor the BRAG chapter, perhaps she could sit in on a few meetings? Wouldn't hurt I'm sure. Is there ever anyone representing Gail's at the meetings? I missed my first one last Thurs | ||
| Gowindward |
Gail has sat in on one meeting. She has been represented at every meeting by Chris our assistant director who works at the dealership, and Roger Fleener the dealerships customer service manager. My perceptions are that the demo day was a stressful event for the dealership and those managers that had responsibility for it to be a safe and accident free day. The dealership assumed a large liability risk by having the demo. I for one thank Gail and her staff for taking on that risk and having the demo day. So with that in mind I'm sure Roger was a little stressed on Saturday so cut him so slack! | ||
| Hanses25 |
I was just thinking I forgot to thank you Zues for the pimp clutch cable boot!! To me good customer service is something every dealership should encourage with all their employees. Employees will not make dealerships money by voicing their own personal opinions, but by catering to the needs of their moneymakers “US.” All I've seen at Gails is smoke and mirrors, cold shoulders, and head nods. No action, a dealership the size of Gails can't get parts for our bikes in a speedy fashion WTF, has no space for our stuff, “apparel and accessories,” WTF, blames vendors for no apparel, WTF. If Gail truly wanted our business she would have brought in someone who knows Buells, like DaveS knows Buells. He knows how to get stuff, deal with customers, and go the extra mile. All I've seen from Roger is that annoyed glare, lip service when we get upset and body language that reminds me I can get better service somewhere else. We really don’t have a choice anymore of who will be our sponsoring dealership, Gails won the bid, so it isn’t like we can change that, but I can support our group at Gails, through our meetings and functions. As for myself I can be happy shopping online, or at Central with Zues, for what I need. Gail sat in on one meeting, she was upbeat, happy, and received us with open arms. The thing is I don’t order my parts from Gail, I order them from her employees, and all I’ve received was confusion and annoyance. I stood in line to purchase some foot pegs for what seemed like forever. They gave great service to the Harley customers in front of me, but instead of opening the adjoining register employees just walked past me to get a soda. It really doesn’t matter I can buy parts online, or from Zues or DaveS. Same old story Buell enthusiasts taking care of themselves. | ||
| Sweetp411 |
I've never met Roger, and I'm not getting on Roger's arss, so there's no slack needed to be cut. Was just curious if Gail or someone representing the dealership attended the meetings, because there seems to be a lot of anxt against the dealership on here that could be discussed in the meetings? And I've never been in a meeting yet, so I'll shut up now. | ||
| Hanses25 |
I agree Lauren assuming responsibility can be stressful. If the stress of managing customer service is too much to take then maybe a life change is in order. I'm sure Roger didn't worry about his paycheck being picked if something happened at the demo. I'm sure Gail carries liability insurance for such events. If not then the Demo should have never taken place, that would be a horrible business descion. If something is worth doing its worth doing right, not half A$$ed, if there was a thought that the demo day could bankrupt the dealership in the event of a crash or something then it should have never been done. Its not worth pi$$ing off half of Buell owners in the area with poor stressed out customer service. | ||
| Sweetp411 |
Again, I've never met Roger, and I've never been to a meeting, but JJ, I agree with you. I've had some pretty incredible mishaps with Gail's and their service and parts dept. I realize they've just recently moved, so I'm hoping for the best that it's going to get better. But they definitely could use some more help in the Buell dept as far as knowledge and cust service. I took my Buell to a Suzuki dealer in South Carolina on vacation to get the tire replaced and they did it in half the time that the HD Dealer would have, so perhaps it's not just Gail's? I'm not sure. But I think it could be improved. That being said, I havn't had a bad personal experience with any Gail employees, but they do seem to cover up their lack of speedy service and inflated prices with a smile and "can I get u a free t-shirt" | ||
| Sweetp411 |
I realize Gails is a Harley Dealership first and a Buell dealership third, but hopefully they can get some more staffing with better Buell knowledge and enthusiasm about the Buells in the future. That would be an awesome upgrade in my opinion. Have a good day gentleman. | ||
| Dustyjacket |
Again, I don't know the history that has already happened, but... Each dealership is going to have their "moments". Blue Springs caused me to hate them. I received constant insults about the bike (Buell Blast) that I bought, and they eventually refused to do the work that I wanted done (at $79/hour they should be happy). Now I have the problems I was trying to prevent and will have to take it to Gail's for more service right when I want to ride. They ticked me off worse than any service provider has aver done. I don't know ALL the problems with Gail's. I've only experienced the price inflation. However, if the choice was Blue Springs or Gail's, I would drive the extra 15 miles to Gail's. Come time next April (or this December) I'll be looking to buy a new bike. I'll check Gail's, Central, Topeka, and Worth North, but not Blue Springs. Then I'll make my decision based on cost to be paid, and value to be received. Free T-shirts don't figure in. Customer Service does - a lot. | ||
| Hanses25 |
Hey Bill You will in the future save bundles of money by purchasing the Buell Blast service manual and performing routine, wear, interval maintenance yourself. That way also when your out on the rode in the middle of BFE you can trouble shoot, and do quick fixes yourself. Just a thought. | ||
| Dustyjacket |
Hanses, I plan to do some, but right now I don't feel good enough to pull the motor, and replace the rocker cover gasket. Just found that I need a torque wrench that has 24 inch-pounds, and the one I bought Sunday has 25 as the lowest. No primary chain adjustments for me using a torque wrench...... have to use the alternate method..... (Message edited by dustyjacket on April 26, 2005) | ||
| Dustyjacket |
Sweetp411 - there were 2 desks in the open bays. We saw you walk up the the Harley registration desk (orange shirts) and not the Buell Desk (yellow shirts, big black sign w/Buell logo). We had remarked that the cast violated the "open toe" prohibition....  | ||
| Gravedigger |
Hey Dennis, I hve an idea for you. Next time instead of going through all this trouble and the headaches involved, just jump on a plane and join me!!!!!!     the reason not to smoke jamaicain cigarettes and fly an airplane   Now doesn't that look alot less stressful! Keith p.s. Yes Sam, she did wait a year and I had to keep up my end of the deal! | ||
| Hanses25 |
Hey Digger? You ever seen JAWS? for some reason your pics look like pics from the movie!! | ||
| S1lightning |
O.K. O.K. Pray for warmer weather so we all can just ride and put away our keybaords!!!! I will say this though, Scott is one hundred percent right about the buisness attitude conducted at Gails. I think and know for a fact that if you act like you are a bad azz while selling or public relations, you will get screwed by your customers!!!!!!!! Now, as far as Roger goes, I found that telling him straight to his face works well, if he wants to listen. These guys in parts, I feel anyway, don't even come close to "Helping you" when you walk up to the counter. I saw a Harley owner get treated with the same BS at the counter last Wednesday, I just told him don't feel bad it happens to the best of us! This guy replied, shucks I never will buy here again! My 200 cents Oh Dennis, glad its you this time not me! Feels stupid don't it!! duh | ||
| Dustyjacket |
Can someone E-mail me the various complaints, so I can look at all sides of this? I know about the overcharging on parts (believe me!) and the original overcharging on bikes. What else is happening? (I think I'll go for a quick jaunt around Fleming Park. BBL......) | ||
| Kccyclone |
dusty, you can find everything you will ever need to know in the archives. | ||
| Dustyjacket |
I've gone though them. I guess the main complaint is the prices. It seems they overcharge everyone, not just for Buell. Although recently there is a tinge of unspecified attitude. It may be they treat everyone the same way. Even the HOG members. So far, I've not been mistreated at Gail's Not like Blue Springs. I'll just act on what I know, then. It isn't much. Just ask anyone. (Message edited by dustyjacket on April 26, 2005) | ||
| Kccyclone |
Dusty, that's the best thing to do. Don't let all of our attitudes effect you. If they treat you good, I think that's great. I have no ill feelings towards Gail's, I do however buy most everything from Central or off the web. I go with the best price. I will say that every time I go to Gail's they recognize me as a BRAG member and are always friendly. |
