| Author | Message | ||
     Dj_rider |
well fellas, riding season is almost here, and i am getting excited. some of you know that i wrecked my bike last august, most of you dont know that  . anyways, i fixed it myself. everything is great with the bike except the front end. also the bike needs its 5000 mile service. so i take the bike to cerini harley/buell in belle vernon, pa (where i bought it). i wanted them to go over the bike, do the 5k service, check the front end, put the new triple tree on, and put the rear rider footpegs on. i get a call 2 day and the service manager, dan, tells me his lawyers have advised him NOT to service my bike due to the fact that his techs and company didnt do the repairs. he then adivsed me that in order for him to service my bike he would have to take it all the way apart, and re assemble the bike, thus charging me 1000s of dollars in shop time and whatnot. im very upset, but im not going to let this get in the way of having my bike ready for riding season. although i was willing to spend the extra money in shop time to have them look over the bike, they no longer want to service my motorcycle. does anyone have any ideas on what i should do in this situation? thanks fellas/ladys for your time. | ||
| M1combat |
Go it alone. | ||
| M1combat |
Do YOU feel comfortable that you did everything properly? Did you follow manual procedures? If so, I'd say make up your own mind as to whether or not it's safe. | ||
| Dj_rider |
ive put over 1200 miles on it since the accident...i think its most definitly safe. what i dont udnerstand is why the dealership where i bought it no longer wants to service it. | ||
| Fullpower |
why sugar coat it?? the dealership does not want your business. simple as that. | ||
| M1combat |
There you go  . | ||
| Got1nut |
They don't want to be held responsible/liable if anything should happen to you. | ||
| Jeremyh |
THEY ARE JUST PRICKS IS IT THAT HARD TO UNDERSTAND | ||
| Spatten1 |
Technically speaking, Jeremy is correct. | ||
| Flick |
PRICKS "ProbablyRefuseIncomingContractsKantService" | ||
| Dj_rider |
they told me that they dont want to be responsible for my motorcycle now that someone unqualified repaired the bike. i can understand that, but what i cant understand is the fact that just because i or anyone is knowledgable enuf to do repairs on his/her own motorcycle that we should be damned for knowing something  | ||
| Spatten1 |
DJ, it is just ridiculous. I've never heard of such nonsense. | ||
| M1combat |
You haven't been damned for knowing something... You've been damned for not forking over the money to begin with. •••• 'em. | ||
| P0p0k0pf |
I work at an automotive dealership, and I have seen vehicles denied service in similar circumstances. It may be the manager's decision, or corporate policy is dictating his words. In any case, liability is a huge factor when you deal with a vehicle like yours. Their decision is not likely based on you personally- just on the bike. Here's a big IF scenario... You take the bike in for service, then go riding. You (god-forbid) wreck from a mechanical failure. You or your family would have plenty of room to sue the dealership and blame them for neglect over any of the (extensive) services performed. A case is expensive whether or not they win or lose. It's easy to say "those pricks hate buells...**** em!" Customer-pay (non-warranty) service is lucrative for any service dept. They are losing out by denying you service. If the worst happens, they can lose out even more... | ||
| Dj_rider |
eric buell, if you read this, why am i being damned for knowing how to repair my buell. i love my bike. in the most recent fuell mag i see youve recent had a dealership meeting where u had a bunch of owners travel to wisconsin for a meeting. if the dealership where i bought my bike doesnt want to service my bike then so be it, but one would think this would make buell as a company look like ••••. on a postive note (sarcasm) the owner of cerinis buell told me if i had another dealership service my bike FIRST, then after they OK the bike that cerinis would be more than glad to start servicing my bike again....what a crock of ••••...lol...like m1 said FawK em. maybe ill just wait and take the bike directly to homecoming come june and personally have buell fix it | ||
| Dj_rider |
i dont want to sue anyone, i want to ride my bike. why else do i pay 250 a month?????????? | ||
| Midknyte |
the owner of cerinis buell told me if i had another dealership service my bike FIRST, then after they OK the bike that cerinis would be more than glad to start servicing my bike again.... and there is your answer. find another dealer, have what you want and need done (and keep your trap shut about having done your own repairs so that you do not repeat this experience there) and ask them to also do a quick safety inspection. Keep your receipts and service ticket for future reference. bellyaching here, or at any other site, is simply not going to help you. | ||
| Reepicheep |
Two words... "Tort Reform". | ||
| Truk |
I am sorry you are caught up in this I think the main problem is not so much the Dealer /Harley as it is a sign of the times and need for tort reform. For some time now, some ambulance chasing lawyers see the deep pockets of companies like Harley and their Dealers. And immoral juries think it is ok to take money from big Companies, just because they can, and give it to the so called little guy even when it is not justified and it is not right. Our society looks the other way by not rising up and demanding tort reform when we see crazy awards being rendered by these scams and think it doesn't make any difference, it does. These things ultimately affect us all. I am sorry that you are caught up in it. Seems like a simple release should be sufficient, but your Dealers Lawyers know that a release won't matter, they jury will still award a judgment against Harley & Dealer. Just the same have you asked if you could sign a release? | ||
| Sammigs |
I have a question Dj. Is it obvious that the bike has been damaged and repaired or is that information you assisted them with? The reason I ask is because I see this same scenario everyday. And the vehicles I speak of were "repaired professionally". To top it off with a cherry the vehicle owners never admit to it being damaged. If it looks like it's been repaired and it rides like it's been repaired (repaired = not so good)then I would say they made a good business minded decision. This isn't meant to be a crack against your mechanical ability. When you said "everything is great with the bike except the front end" then your word is good enough for me in this forum. It's just my point of view from the other side of the counter. Sam  | ||
| Kaese |
DJ: Hope you didn't purchase the extended warranty! Here is my experence with warranty work: All treated me the same whether I purchased it there or not. Try a differnt dealer, because you need to find another. Try not mentioning- bragging about the repairs. We're sure you did a good job! | ||
| Outrider |
Sounds like you should have let your dealer rip off your insurance company. LOL On the serious side, can't you sign a liability release for their responsibility concerning working on something that either you or another did? Additionally, why do I get the feeling that anyone not employed by a Buell dealer is considered unqualified? Heck, most of the independent shops I know are owned and operated by formerly certified Harley/Buell Tech's that simply got tired of the corporate BS at the dealer level. Duh... | ||
| Dj_rider |
im going to take my bike to another dealer and have them fix it. i do have the extended warranty, but it doesnt come into play here as i myself wrecked the bike, due to my own mistake and road conditions. i feel my front end is a bit bent, not much maybe a few milimeters, my insurance company already told me if there is further damage to my bike after the initial repairs, that they would back me 100 percent and get the bike fixed. i honestly just want my bike in perfect working order because im djing next week in miami and i wanted to take the bike down there and ride it (who wouldnt). i guess im going to attempt to take it 2 morrow to another dealership and have them take a look at it. thanks again for yalls input, its appriciated. | ||
| 12bolt |
If you can put a bike back together you can prob. do your own 5k and foot pegs. just my 2cents. | ||
| Buellman39 |
One word INSURANCE. Everyone is sue happy these days, if the dealer works on it and something happens after that and you get seriously hurt. When they find out it was wreaked the lawyers see $$$$$$$$$. If you fixed it you can do the 5k service. if you have questions after you RTM then just ask thats what this board is for. Chad | ||
| P0p0k0pf |
i dont want to sue anyone, i want to ride my bike. why else do i pay 250 a month?????????? ------------------------------------- That is a gamble the dealer won't afford to take. That's just business, unfortunately... Also, I think that, when they undermine your qualification to repair the bike, thay are not necessarily talking about your skill. They are talking about the actual registered certifications, as well as documented work (or lack thereof) performed. Crash damage repair in the automotive (bikes included) industry is a sensitive area. You have to perform a quality repair AND be able to substantiate it. There's a lot at stake, and you have fallen victim to a company protecting itself... I'm with 12bolt on this one... you've probably spent a lot of $$ on the repairs, why not save some $$ and perform the 5k yourself? On a further note, enthusiastic and knowledgeable vehicle owners, when repairing anything on their own vehicle, have something no technician will ever have... The highest level of compassion for the work performed, and therefore the highest potential level of work quality, if you know how to do the work right. If you know how to do the 5k service properly, you're gonna do it the best. (Message edited by p0p0k0pf on March 16, 2005) |
