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Thepup
| Posted on Sunday, January 16, 2005 - 11:52 am: |
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I needed a new rear axle,was told they were on back order until 1-28-05.I called Dave and he took one off another bike and sent it out.How impressive is this. Thanks Dave |
Court
| Posted on Sunday, January 16, 2005 - 12:39 pm: |
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Not at all. . . That's the way things SHOULD happen. Don't, please, misunderstand me. I have the highest esteem for Dave. He is in full synch with the concept of S-E-R-V-I-C-E. Every penny a dealer makes comes from C-U-S-T-O-M-E-R-S. To quote a famed Economist..."nothing happens until someone buys something". Dave is, in my mind, a model of not only what a BUELL DEALER should be, but what ANY retailer should be. To understand, what Dave knows intuitively, take a read on one of the following:
- Patricia Seybold: Customers.com
- Anderson & Zemke: Delivering Knock Your Socks Off Service
- Reilly: Value-Added Customer Service
In addition, if you REALLY want to dig in, move onto:
- Thomas Stirr - Miller's Bolt (incredible)
- Robert Townsend - Up the Organization (from the guy who brought us"we try harder" - it's out of print - if you want to borrow it, I'll lend it to you.
- Bennis - Organizing Genius (you can't really understand Buell until you have read this)
- Teerlink - Well Made in America (it's out of print - if you want to borrow it, I'll lend it to you.)
If you get your leg caught in the atomic particles that make Buell "Different in Every Sense", slip over and do a couple minutes of cerebra-stenics on the parts about "change agents" (my guidelines) in GUTZ by Robert Lutz. Dave is spectacular. He is excellent at what he does. You can tell if a person meets the basics to qualify for this by asking a basic question: "do I look for reasons to buy from this firm or person?" My list includes (but is not limited to) firms like Buell, Saab, Motorola, Dave Stueve (my bad), Al Lighton, Aaron Wilson, Ron Dickey (a one man walking lesson on honesty and excellence). There are a host of others..... I LIVE FOR THIS STUFF ! Court (Message edited by court on January 16, 2005) |
Bigeasy
| Posted on Sunday, January 16, 2005 - 01:06 pm: |
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Dave just to let you know my grips and pegs arrived friday. With your advise they went on with no problems at all. Thank you! It is so nice to call for something, hear that it is in stock and on the way. When you are busting your its good to hear "great job" from people once in awhile. Makes all the hard work you've put in worth it. So, GREAT JOB! Thanks again. Art |
Trolldaddi
| Posted on Sunday, January 16, 2005 - 01:36 pm: |
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I have to agree, GREAT JOB Dave!!!! Steve |
Kaveman
| Posted on Sunday, January 16, 2005 - 02:08 pm: |
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Yup Dave seems to be right on top of Service Oriented. I am awaiting my PitBull stand arrival... In stock and sent right away. Thanks Dave(s) Kaveman (Message edited by Kaveman on January 16, 2005) |
Daves
| Posted on Sunday, January 16, 2005 - 06:28 pm: |
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Shucks guys, just doing my job. Pup, did you get the axle already? Court, You really need to learn how to spell my last name! You get it wrong every time. It's StUeve.
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Medic
| Posted on Sunday, January 16, 2005 - 09:36 pm: |
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I gotta jump on this bandwagon. Dave, you rule man! Al |
Thepup
| Posted on Sunday, January 16, 2005 - 10:26 pm: |
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yes dave,all back together |
Blake
| Posted on Sunday, January 16, 2005 - 11:13 pm: |
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Dave Stoo-eevie? How do you pronounce it again? I hear that Kandie just says Dave "Studly" but that's her, you don't want us calling you that too, do you? |
Outrider
| Posted on Monday, January 17, 2005 - 02:14 pm: |
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Hmmm....Thought it was pronounced Stee-Vee. Now, you have me wondering. |
Thansesxb9rs
| Posted on Monday, January 17, 2005 - 02:41 pm: |
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Just put my first order through with Daves dealership he was off but the parts guys still took care of me and the offer is store wide. It is always great finding a dealer that is customer friendly to us Buellers. Thanks Dave and also thanks to everyone at your dealership. Tim |
Daves
| Posted on Monday, January 17, 2005 - 03:43 pm: |
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It is Stee-Veee. Thanks for the biz Tim! |
Ingemar
| Posted on Monday, January 17, 2005 - 03:52 pm: |
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I called once and asked for Dave 'Steev' (what did I know?!?). The lady didn't have a clue who I wanted to talk to. I said, you know, the guy in the sales department, Dave? Oh, you mean Stee-vee! . Right. Won't make that mistake again |
Blake
| Posted on Monday, January 17, 2005 - 04:23 pm: |
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Nice profile photo too there Studly Dave Stueve. BTW, I sent ya an email this mornin', my email server says it didn't go, but I 'spect it did. Kin ya confirm fer me please? How do you pronounce the "Dave" part again? Is that the French Dah-veh' or the Texas Day'-yuhv? |
Blake
| Posted on Monday, January 17, 2005 - 04:26 pm: |
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And if'n yer fixin' ta be in Texas, we gotta know yer middle name too. Cain't eat no barbeque witcha less we kin call ya proper when the grub be done an ready fer ta be et. Davy-Joe? Davy-Bob? Davy-Hank? Whut it be? |
Rpmchris
| Posted on Monday, January 17, 2005 - 04:42 pm: |
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Quit it, Blake. You'll make everyone think we're all rednecks down here. Oh...wait. We are. |
Kandie
| Posted on Monday, January 17, 2005 - 05:02 pm: |
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It's David Robert Stueve, after his Dad. Never, ever call him David! Mrs. SteeeeeVeeeee |
Rpmchris
| Posted on Monday, January 17, 2005 - 05:11 pm: |
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THAT'S IT!!! DaveBob. Or Daveybob. How about D-Bob (nope, sounds too urban). |
Daves
| Posted on Monday, January 17, 2005 - 05:39 pm: |
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Really, just calling me Dave will be fine. |
Daves
| Posted on Monday, January 17, 2005 - 05:41 pm: |
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Blake, I checked, never got your email. Send it again to Daves@h-dappleton.com |
Charlieboy6649
| Posted on Monday, January 17, 2005 - 06:43 pm: |
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I just say Dave the Buell Guy and they always know exactly who I'm talking about... Thanks for all you do Dave! Was great to get off of the backorder bandwagon! |
Daves
| Posted on Monday, January 17, 2005 - 08:49 pm: |
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Actually, the gals at the front desk know me now as the following, Dave in sales Dave the Buell guy Hippie Dave Ponytail Dave Dave S from Badweb And Dave Steeveee |
Danvetc
| Posted on Monday, January 17, 2005 - 11:02 pm: |
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Dave, Thank you for both of my orders that have been shipped, so far. They are packed well and the team up there gets them on the road quickly. You have all my future business. One of these evenings I will have to post my experiences in local HD shops. They are lost on Buell. Charlie |
Wheelsleaning
| Posted on Thursday, January 20, 2005 - 01:49 pm: |
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My box just came in with all my goodies (Techlusions, Jardine, oil filters). THANK YOU Daves! From what my research shows, Daves gave me a great deal with much needed free info. All hail D a v e s! |
Mookie
| Posted on Thursday, January 20, 2005 - 04:51 pm: |
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dave..... you havent done anything for me yet but ill hump your leg too for the great guy youve been |
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