| Author |
Message |
    
Brad1445
| | Posted on Friday, August 14, 2009 - 09:23 pm: | 
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Great Post Tom! You proved your above the fray. Problems are not the problem, how they are handled is the issue.
WELL DONE! |
Chadhargis
| | Posted on Saturday, August 15, 2009 - 12:07 am: |
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Damn...makes me want to go down to Bumpus tomorrow and buy a bike.  |
Ft_bstrd
| | Posted on Saturday, August 15, 2009 - 02:09 am: |
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Please do. I'll be working. |
Budo
| | Posted on Wednesday, August 19, 2009 - 04:55 pm: |
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Well my .02.
I bought a Buell S1W new in 1998 from Bumpas HD/Buell of Memphis. I had alot of problems with the bike but the real problem was with the service and parts dept at Bumpas.
My pal got tired of me whining and set me straight, he said that 8 out of 10 of the employees there do not care if I am a happy customer or if my bike is running. They have so much business that they don't need mine and they made that very clear.
My point is this if you are unhappy with your dealer the only thing to do is to go elsewhere if that means driving several hours, then that is what it means.
I understand that the other Bumpas locations are much better to deal with. YMMV |
Ccryder
| | Posted on Wednesday, August 19, 2009 - 05:14 pm: |
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Steve:
Guess you did not get the correct person's attention at that time.
If you read this whole thread you would see that Jakov's issues have been resolved. It's a little hard to follow since the original post was "deleted" by Jakov himself.
Time2Ride
neil S. |
Budo
| | Posted on Wednesday, August 19, 2009 - 05:24 pm: |
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Actually it was not a time as in one time but many. I had the bike for almost 6 years and put 30k miles on it. I gave them alot of business, spent alot of money there. I am a slow learner.
I am glad that Jakov's issues were resolved, very glad.
(Message edited by budo on August 19, 2009) |
Redscuell
| | Posted on Wednesday, August 19, 2009 - 08:32 pm: |
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Thanks for the few nice comments. H-D is not doing us a favour by letting us buy their bikes; WE are doing THEM a favour by buying them.
I did finally (a month!) get a reply from H-D Australia's customer service arm; and as expected there was no actual customer service rendered.
Basically they used the "purse snatchers" defence: "Lady, if you hadn't resisted when we grabbed your bag, we wouldn't have had to hurt you". And the word "alleged" appeared in their letter with the frequency of jailhouse lawyers.
Look, I'm tired of the trolls (that's computerese for a**holes, isn't it?) like Fresno and Court. There's really very little useful info here that's worth the foul mouths of the trolls. So separately, I've asked Blake to remove my login access, so I won't any longer be tempted to post actual useful information and get a guaranteed stupid reply.
As I said to Kevin at Drummer (very nice chap) when I turned down his eventual offer of a Drummer for my R, "finally I've been convinced that Buells, and Buell owners, are not worth any more of my money, or my time". |
Budo
| | Posted on Wednesday, August 19, 2009 - 09:13 pm: |
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Sounds like you have an interesting story, let's hear it.
(Message edited by budo on August 19, 2009) |
Geforce
| | Posted on Wednesday, August 19, 2009 - 09:13 pm: |
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I know one thing for sure...
The service and respect and enthusiasm that I receive at Ozark Harley is superb. IF I had a serious issue and I was not being helped, I would call customer service and seek assistance there. IF they were unable to expedite the issue, I would phone the next available dealership and calmly explain the entire situation and ask if they would like my business in the future.
I don't think some people understand the concept that you can get better results with honey vs. turds. Before the Army I had to work with customers and I know how silly some of them get. Sometimes it's worth not doing business with someone who will never be satisfied with anything you do.
These motorcycles are assembled by human beings, not machines. Those people take pride in their work and after meeting them in person I take great pride in their work and I am fortunate to be a part of that family in some small way.
That being said, there are times when we all will find minor issues in the product. I don't think anyone at BMC would intentionally do something wrong to take a short cut. That would leave me have a scrap of compassion for minor mistakes. After having some work done on my 1125r in the form of an IC and clutch cover weep I have FULL confidence in my dealership and BMC desire to stand by a responsible customer/owner.
This is all just opinion though, yours may vary based on location, creed, sex or religion. |
Budo
| | Posted on Thursday, August 20, 2009 - 09:50 am: |
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It is just my opinion but if you have a motorbike with problems and you have an excellent dealership. That is a dealership that is supportive and knowledgable you will probably be ok. However if you have a motorbike with problems and your dealership is dis-interested or incompetant then you are likely to be a very unhappy customer. Unfortunatley many of us have found ourselves in the second group.
The only fix for that is to go to another dealership no matter how far that is.
(Message edited by budo on August 20, 2009) |
Ccryder
| | Posted on Thursday, August 20, 2009 - 10:03 am: |
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Steve:
You are 100% correct. |
Ducxl
| | Posted on Thursday, August 20, 2009 - 10:58 am: |
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Well i once was very dissatisfied with my dealer.I let the sales personnel know about it and bid them good-bye.Later i got calls from the Sales manager,the parts manager and spoke with the owner to great satisfaction.
Resolution and reconciliation happen
even with faulty XBr headlights.A great company |
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