| Author |
Message |
    
Portero72
| | Posted on Tuesday, October 21, 2008 - 10:17 pm: | 
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Court
You are correct, sir. The reality that a lemon escaped the factory and wound up in my garage, while irritating and unfortunate, is not outside the realm of likelihood. The fact that my situation is being dealt with by BMC in such a leisurely, nonchalant fashion is what is likely to stick with me for the long run.
Again, I could be mistaken. There may be due diligence put into resolving my issues. I, however, have zero evidence of this. Instead, after initiating my own contact, I am given nebulous statements such as, 'Sometime next week', and, 'These things take time.'
My sincere thanks for your time and effort.
Mark Davidson |
Court
| | Posted on Tuesday, October 21, 2008 - 10:35 pm: |
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Mark:
You are right on both counts.
There is significant due diligence that goes into the process. You can imagine the bureaucracy within any major corporation. If not, try to get an answer from Ford, Lenovo or Mercedes-Benz and you'll understand.
At the same time . . . both motorcycles and marriages thrive on effective communication. You are a part of this deal and someone, ostensibly through your dealer, should be keeping you updated.
You placed your trust and confidence in Buell and you expect and deserve a level of civil and decent treatment.
You are caught in the HD system, not the "Buell" system or the deal would be done by now.
That's a fact of life.
It's improving.
Slowly.
The folks at Buell value your business and trust.
Court
P.S. - The above is my PERSONAL OPINION. |
Panthercity
| | Posted on Wednesday, October 29, 2008 - 05:13 pm: |
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Mark, your forbearance is formidable!
Court, you have the patience of a saint...
and the good humor of a sinner. |
Portero72
| | Posted on Wednesday, October 29, 2008 - 09:58 pm: |
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Panther-
Thank you for your support. I am reminded-daily, if not more-of what a charmed life I lead. My 'ability' to fret over an $11,000 toy is just one of the many blessings I endure. There are many people, some very close to me, who are facing real problems, life-changing ordeals, as we speak. This is small potatoes.
That said, it has not been all duckies and bunnies through this. The glacial speed at which the bureaucracy works is testing. And when there IS information to be had, it has come at my effort.
There does seem to be a resolution in the works, however. I will be posting here when all is said and done. |
Crusty
| | Posted on Thursday, October 30, 2008 - 05:17 pm: |
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Mark, if we ever meet, I'll tell you my story about my S3-T and Buell Customer Service. I hope your story ends as happily as mine did. |
Portero72
| | Posted on Thursday, October 30, 2008 - 11:27 pm: |
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Crusty-
I can't wait... |
Wbrisett
| | Posted on Friday, October 31, 2008 - 08:46 am: |
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Mark:
Remind me to buy you a beer next Thursday when I get back from California. I might even let you ride my currently under-loved Uly (it's had to sit in the driveway while I took the BMW to California)... on second thought... nah, you might just jinks it. 
Seriously though, if you're at the Thursday gathering, let me buy you a beer for your patience and calmness through these issues.
Wayne |
Portero72
| | Posted on Friday, October 31, 2008 - 03:00 pm: |
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Wayne
Since I am a non-drinker, the next Shirley Temple is definitely on you. I appreciate the offer.
My patience has long since been exhausted, though.
Mark |
Portero72
| | Posted on Monday, November 10, 2008 - 07:29 pm: |
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My 06 Uly chapter is at an end....and a new chapter begins. The process has been taxing to my patience, attitude, and pocketbook. The resolution, however, has exceeded all my expectations-by a long shot. I will be posting a writeup of the ordeal/resolution in BB+D probably entitled 'A New Chapter'. Though others are owed their due, I would like to thank Court in this space for his efforts, assistance, and insight. Many good days lie ahead.
BUELLS foh-EVAH!!!! |
Court
| | Posted on Monday, November 10, 2008 - 07:56 pm: |
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Taxing though the process may have been I think you'll agree it's far better than it conceivably would have been with any other manufacturer, cars or motorcycles.
Buell is an absolutely fascinating company with a fascinating vision and leadership. I hope, in the coming year, to tell more of the story. Too often folks see only Erik for his products. I would argue that his processes are just as, possibly more, fascinating.
Buell, although the intent is always to "behave" (Erik and I have had our asses chewed on a number of occasions) Buell is a company more governed by "what is right?" rather than "what do the rules say?"
I'd like your thoughts on my old (I'll have to dig it from the archives) piece on dealing with customer service by adhering to a plan of being:
- Concise
- Polite
- Professional
- Honest
- Persistent
I'm eager to hear more about the solution. I always end my involvement once the train in on the tracks and moving.
Thanks, in advance, for sharing.
Court |
Crusty
| | Posted on Monday, November 10, 2008 - 09:02 pm: |
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Could you briefly tell us what the outcome was? I'm really curious as to how it all worked out. |
Portero72
| | Posted on Monday, November 10, 2008 - 09:44 pm: |
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http://www.badweatherbikers.com/buell/messages/142 838/412596.html?1226371426 |
Crusty
| | Posted on Tuesday, November 11, 2008 - 06:29 am: |
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And some people wonder why I got a Pegasus tattoo... |
Court
| | Posted on Tuesday, November 11, 2008 - 06:45 am: |
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http://www.badweatherbikers.com/buell/messages/142 838/412596.html?1226371426
For the benefit of those viewing from "restricted" computers.
(Message edited by court on November 11, 2008) |
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