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Buell Forum » Knowledge Vault (tech, parts, apparel, & accessories topics) » Dealers - Rate yours (good or bad) » St. Paul H-D / Buell « Previous Next »

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Monkey
Posted on Saturday, October 27, 2007 - 09:10 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
Hats off and a BIG thumbs-up to the service dept. Eric (service counter guy) and Mike (technician par excellence) REALLY took great care of me with my Uly . They were VERY fair with me and took care of me like they really care about taking care of the customer!!! WELL DONE-Eric and Mike!!!
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Jeffk
Posted on Wednesday, December 05, 2007 - 02:29 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
I don't know any of the names but each of the five or so guys that I spoke and worked with genuinely thought i was a real human and not some punk on a wanabe harley... Thanks S.P. Harley
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Leechykyle
Posted on Friday, September 26, 2008 - 04:56 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
I bought my '08 1125R from St. Paul HD a few weeks ago. I took it in for my 600 mile service and I didn't like the fact that they needed my bike for 2 full business days plus some for 1.5 hours worth of work.
I got it back Wednesday and the next day I noticed that my crankcase oil drain plug was leaking and not even tight. I went back home, tightened it back up, and went back to the dealer today and they rechecked it. Checked the oil and added half a quart of the SYN3.
They're getting my thumbs up, nonetheless. Everyone there is great, always willing to answer questions, and didn't question me much when I brought it in with the minor issue.
I'll be visiting them again whenever I have a reason... or maybe whenever I'm bored to see if there's anything new on the showroom.
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Dick_stilton
Posted on Saturday, September 27, 2008 - 01:29 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
No experience on the service side but I did buy some parts via mail order and they were very fast to deliver them.
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Rpm4x4
Posted on Wednesday, December 17, 2008 - 05:58 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
Id also like to point out my positive experience with my local Buell dealer (St. Paul HD Buell). I was really leaning toward the Streetfighter seat so I only had $208 on me. The Streetfighter is $169. After seeing the two in person I wanted the Select. The Select is $199+tax. I told the parts guy that I would just wait and come back friday to get the one I wanted. He dropped the price of the select to $200 out the door so I could get it now. I thought that was pretty cool. BTW I was shocked to see they had more than 10 of each seat in stock. Not that I need that many!
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