| Author | Message | ||
     Brumbear |
I do not own one but how are you owners finding the dealerships knowledge of your machines so far? I understand with new machines there will be "things" for lack of a better word ie charging problems or mirror problems that can drive owners and techs crazy. I don't nesacarrily mean those, just in general | ||
| Unibear12r |
Knowledge is somewhat low but the tech info is supposed to be getting out to the dealers at a much faster rate starting about now. The Dark Ages are almost over! (I hope! I can't help it, I'm just too cynical! LOL) On the other hand, (at least at my dealer) the enthusiasm and support by the local and factory techs were first rate. (Message edited by unibear12r on March 02, 2008) | ||
| Zac4mac |
I know the tech at my dealer went to Wi. for the class a couple of weeks ago. Info is trickling out, slowly but surely. I just wish BMC would get the service manual out. Z | ||
| Dalton_gang |
I can`t say because I haven`t needed them yet. I guess that I`m lucky. | ||
| Gearhead |
I talked to my tech yesterday about his 1125R training in Wisconsin two weeks ago. He was still stoked! We visited about his experience for 20 - 30 minutes! It's cool to be around guys who are really excited about learning, I'm luckly he's at the dealership I frequent! | ||
| Buzzie |
Gearhead. I also attended the 1125 training in Wi and yes it is awesome! I would go on and on but someone else on badweb decided to...well ...give me the bird because he didnt like what i had to say. I take care of each bike that comes my way the best I can. Quite honestly I can say I have seen my fair share of bikes that came in with "owner repairs and maintenance" that needed a lot of tlc. And I have seen bikes that have come in with the proper owner care. We all love two wheels. Any time you folks are in St Louis look me up. | ||
| Blublak |
Hmmm.. Yesterday I got my first service done. The tech was helpful and seemed professional enough, he also was on of those guys that would stand and talk to you about what was being done and how. We even spent a little time looking through what Service Manual he had. The only down side was that he was trying to get me out of there before it got dark and colder. So the bike didn't get wiped down. At first, I think some of the more 'Harley' style guys didn't like the fact that we Buell types like to hover and see what's going on.. Ask questions, give opinions and discuss our machines with the guys that work on them. Oddly enough, I think the Buell techs don't mind so much as it's a two way information exchange, they get to find out more about what the bikes are like in the wild and the more knowledge they have, the better they can do their jobs. (just my $.02 worth) On the plus side, one tech is off to 1125 School as I type this and I suppose the other will be going soon enough. | ||
| Ratbuell |
Blu - yep, that's correct. Our shop foreman is in class this week. Joe's got his bags packed and waiting (impatiently) for his turn in a couple weeks. I do owe ya a wash - get it nice and dirty before you bring it in next time and I'll get it taken care of for ya  | ||
| Jos51700 |
Some mechanics are intimidated by an audience. I used to work with a guy who, if he noticed you watching him, would put his tools down, stuff his hands in his pockets, look around nervously, and walk away quickly. The impression it gave was that he was just some guy off the street who'd been caught where he shouldn't have been. The dealership took the hint, and papered the windows. I've never minded people watching, especially DIY'ers. If you explain some of the rationale behind "professional" work and the thought processes behind it, you tend to see less hack n' slash work from those DIY'ers. Besides, we all like to see what's inside. It's like a pap-smear. For what it costs you to have the work done, you want to know as much as possible and see what the guy that has his hands inside your sweetie is doing in there. The only issue I do have with bystanders is the element of distraction. Not good when torquing important fasteners or adding oil. | ||
| Ducxl |
Some mechanics are intimidated by an audience. My Ducati mechanic,when i needed one,invited me in on a Saturday and explained timing my cams step by step,and allowed/encouraged me to take notes.I was floored by the openess.He charged me 3 hours for over 5 hours labor too.Why would they do that? Back to your discussion boys.. | ||
| Ratbuell |
I don't mind folks watching my techs, as long as they stay out of the way. In my mind, you can watch from the aisle, but don't come in the bay. If you're close enough to get splashed or have something drop on your foot...you're too close unless you were invited over to see something specific. Our guys don't walk off...they just turn up the iPod | ||
| Doerman |
I am pleased with the service dept at my dealer. It is a little unique in the sense that they race Buells (XB and XBRR) and they have a tech that has specialized on Buell for a long time. I have not had the opportunity to test their skill on my 1125R (and that's a good thing) so I don't know how that will be. I have full faith that they will be able to deal with it should the need arise. | ||
| Alans |
None of the Techs at my dealership have been to Buell 1125R training. The two or three I spoke with, including the Service Manager, seemed confident though that using the draft service manual, and with phone support from the factory, they could tackle issues effectively. | ||
| Hwyranger |
+1 Asbjorn. Our dealership just did my 620 mile service and they do know what they're doing. Two of the techs just got back from the training and the guy who worked on my bike has been studying the manual and can pretty much recite most of it. he also showed me exactly what he was talking about and explained what the manual was saying (I'm no mechanic, or an engineer, so sometimes people have to break things down Barney style)  Point being, I have every confidence in the service department at my dealership. |
