| Author | Message | ||
     Baggermike |
Blake I have a couple of question for you. Fact, Buell customer service told me this when I told them the bike can not run my heated gear and they replied ((WHAT DO YOU EXPECT IT IS A RACE BIKE)) is this true? did I read the Advertising wrong and bought a race bike? I thought I bought this bike because the ads said built from the rider on down, the street rider not racer. any real motorcyclist will tell you that heated grips are at the least needed, and that they ride with there high beams on in the daytime for safety. Fact, I was told my the tech guy at my Dealership that Buell told him the bike can not handle the extra power of riding with the high beams on in traffic. did he lie to me? Fact, Buell has the accessory outlet that shuts off if the battery gets low. Blake why is the accessory outlet rigged to shut off if the battery gets to low? Now knowing all this seems like it was not built from the rider on down. is this the price to pay for buying AMERICAN. Blake what is customer service for? to lie to me? to be sarcastic to me? to give me no answers to my questions?. is this what I bought into, a company of people who do not care about its customers? Blake give me some facts on my questions. Mike | ||
| Reepicheep |
OK, now we do have damn lies in this thread... First:
Almost true... but the last ("fair") isn't always true on turn 3 at Mid Ohio in the intermediate class... at least not if you were on a Honda 600RR and got stuffed by that guy blowing by you on the 1125R ;) Secondly:
Sadly, it's true. Court has been seen on several different KLR's on several occasions. The man obviously has no class  There. Glad we could clear that up. (Message edited by reepicheep on March 02, 2008) | ||
| Court |
Mike: Blake is your best friend in your quest for info. When the accessory outlet bails from the circuit is likely unrelated to the American or not American of the discussion. Too many balls in the air at one time. Seek answers, don't draw lines in the sand. There are TWO components to your electrical woes. The FIRST is DEMAND and it sounds to me like PERHAPS (don't know, no time to calc) that your are putting more load on the system that it is designed for WHEN it's working as designed. The SECOND is SUPPLY (watt's available) [pun added} and it SOUNDS (don't know . . trying to sort through some data buried in veiled opinions) as if there are issues with SOME (appears to be a number less than 10 at the moment) of the 1125R's electrics. Could be a design (i.e. all the parts are ok, they just don't work properly in concert) problem or it could be that the ABC Regulator Company of West Bend, IN has a machine fart and make 7 bad regulators. Till someone knows . . . well, it's all speculation. Just my thoughts. . . . | ||
| Dave_bogue |
I'm not a Buell owner, but I think I am representative of a lot of Japanese motorcycle owners that are interested in the 1125R. Finally, Buell offers a sportbike with a modern engine. I own two performance bikes and buy a new one on average every two years. I am very interested in the quality and reliability of the 1125R. This includes how owner problems are handled by the Buell Motor Company. So far, I have not been impressed. I do know from personal experience that the Japanese build a very high quality product at a very fair price. If BMC wants to succeed (keep their present owner base, plus add current Japanese bike owners), they will have to take care of 1125R Buell owners 'after the sale'. The jury is still out on this one. Dave Bradenton Florida PS: If free and open discussion on this forum is limited (censorship by administrators), it's a negative for every Buell owner. | ||
| Baggermike |
Court that is what I am trying to do but none of my questions are being answered and that is frustrating. I post what I have heard which might be true or not but the test I post are fact. and what I have experienced is fact. the bike has been at the dealership many times, it also was there for almost a month that is fact still no answer. I had them test the charging system with all my gear hooked up to the bike running, and they said the bike and me was good to go, and that is fact. so if the tech is right and I rode home from the dealership all the way with only half the gear on that the bike was tested with, and then I get home with an almost dead battery then that tell me something is wrong, so either the tech was wrong or there is something wrong with my bike, and that is fact. jack had his bike stator replaced and was because the bike as it got hot would drop down in output and this is fact. I feel like I got the same problem but I have to take it for a long ride to be sure. I rode home the highway at 4300 rpms the whole way and live just one and a half mile from the highway so why would the bikes battery be discharged when the tech told me I was good to go with 200 watts but only used 120 watts. I have two questions. 1- how many watts does the bike put out at 3500 to 4500 rpms. 2- how many watts does the bike consume with everything running. sounds simple but can not get this answered, and then Buell C S tell me what do you expect it is a race bike, that is B S, not to mention sarcastic and not a professional way to talk to customers. Mike | ||
| Brad1445 |
Censorship will only exasperate any issue. If this is a true forum or a complaint list is not up to Blake, it's up to Buell. I don't think they can find a bigger bunch of true loyal owners then you see here. No one expects perfection, but resolution, yes, thats only fair. Now, go check your oil. (Just Kidding) | ||
| Bobup |
Brad "If this is a true forum or a complaint list is not up to Blake, it's up to Buell." I don't believe that this forum is put here by Buell.....I do believe it is a private individual that created and maintains it for the online public use, and that individual can and possibly will put restrictions on it's use. | ||
| Brad1445 |
Understood, what I meant to say was if they handle issues promptly there is no chance of this just being complaints as this is a very Buell loyal crowd here. Example, there is a spring on the front Jug of XB motors that breaks allowing the clutch cable to burn on the exhuast. A long known issue. I dont know if the guy in charge of springs still has a job but I know as recentrly as my 2008 Firebolt that spring broke in less than 100 miles. It's not my fault, it's not Blakes Fault, it's all up to Buell on how fast and how well they address issues. I'm not beeeotching as I have bought 5 Buells and will by more. But action speaks louder than words. (Message edited by brad1445 on March 03, 2008) | ||
| Hexangler |
I've gone through five clutch cable retaining springs on my 07 XB12R. I bought two myself before I started making a stink. The one that is on the bike now is also broken (bottom half failed at retaining bolt typical of all others). They fail within 100 miles as cited above. I just ride with it broken now. Just the way Buell wants me to. They have not yet designed a fix to my knowledge. Maybe I should, and market it and its design. Hex | ||
| Baggermike |
I think Buell needs to hire me as a in house everything guy. I would treat everyone with respect. I would address all the problems and take care of them. I would test ride every model and make sure it meets my standards. and I would not let a bike leave the shop unless I was 100% sure it was right. this worries me that something as simple as a spring has not been corrected. Mike | ||
| Spatten1 |
I just use zip ties and creative routing for my clutch cable. | ||
| Court |
Hey Mike . . . I did that for a while, actually got paid to ride factory bikes to 44 states and spend 10 days at a time entertaining the blokes from Bike magazine in secret locations prior to public launches. . . but I have to tell you. . . the hours are hell. The good news is I was able to do some things that are still talked about at Buell. . . both good and bad. | ||
| Unibear12r |
All such things vary. In a combined mileage of 30,000 on two different XBs I've had only two guides break. One on each bike at around 5k to 10k miles. | ||
| Baggermike |
That has always been my dream job. I would work for free testing bikes and designing them and how to make them better. I am starting to study exhaust and how they develop power, I am a welder metal fabricator and been studying Buells design. it must have had a lot or R&D go into the design of the stock exhaust it is very impressive. I am hoping I can to make one work for this bike but it is going to take some serious knowledge to get one to sound good and increase the power the whole way. I probably need to study the stock exhaust and think of ways to make something better based on the design that Buell has done but I would not have to go by noise regulations like buell has to. I am good at taking something and making it look or perform better. Mike | ||
| Brad1445 |
I am good at taking something and making it look or perform better. Take my wife, please! (Message edited by brad1445 on March 03, 2008) | ||
| Blake |
In characterizing unwanted behavior as "unhelpful" I was trying to be polite, but in so doing muddied the true meaning of my intended message. Repeatedly posting misinformation, rumor, gossip, and outright falsehoods as fact, then indignantly defending said misbehaviors qualifies as a bit more than just "unhelpful"; that is the behavior I was addressing. A better word would be "harmful", or "misleading." Everyone clear on that okay now? Sorry for the confusion. My bad. "in all fairness, it was not only the moderators, but also other badweb members who "reprimanded" the dissatisfied owners." Custodians don't reprimand dissatisfied owners for the sake that they are dissatisfied. If that is the notion you are trying to sell, and it seems to me that it is, then I cannot disagree more strongly. In fact I will say that you are dead wrong. We have far better things to do with our free time. If we take time to voice concern to someone regarding their contributions to the forum, it is only because that contributor has shown a level of disrespect for our rules or demonstrated pattern of behavior that runs contrary to the integrity of the forum and contrary to the best interests of Buell enthusiasts in general. Garyl, quote: "This forum bans members who post "unhelpful commentary"? " Unfortunately yes. I noticed this immediately upon joining 2 years ago. I had a belt failure, and when belt failure threads began popping up, all the owners who vocalized their discontent were ostracized and ridiculed. Some were even given warnings to stop. in all fairness, it was not only the moderators, but also other badweb members who "reprimanded" the dissatisfied owners. You can see it most evidently, when ever the firebolt headlamp housing issue comes up. Owners of faulty/dangerous housings are routinely told to "stop whining" and told "not to ride at night" It's sad." What is sad is your ignorance of how BadWeB is maintained, and your willingness to so glibly level blatantly false assertions. People like you see disagreement as censorship. That is baloney. You must be allowed to complain absent any disenting view or else you cry "censorship!" I challenge you and everyone right to show me where any custodian of this forum has ever rerprimanded or ridiculed anyone for expressing mere "disatisfaction". If you can do so, then I will personally apologize, retract and recant. I dare you and everyone to show me where any BadWeB custodian has ever told anyone expressing thoughtful concern about their XB12R headlights to "stop whining" or to "not to ride at night." You've made some glib assertions that warrant either a display of supporting evidence or a recantation of the assertions. Do you have the integrity to step up and do that? (Message edited by Blake on March 02, 2008) | ||
| Blake |
Mike, It seems like you may have mistook yourself as a target of my prior post. You aren't. Your contributions here are appreciated. My view is that no matter the system capacity, a switch that shuts off the accessory outlet when supply voltage drops too low is a brilliant and very useful safeguard/feature. As to your experience dealing with Buell Customer Service: I have lost much faith in "Buell Customer Service. I've spoken to them myself recently and I was anything but impressed. The attitude I perceived was not one of empowered knowledgeable folks who are enthused to help Buell owners. The attitude I perceived was one of helpless, ignorance with no will or compunction to seek solution; it was reactive, not proactive. I only spoke to one CS representative. This was concerning the ludicrously mishandled 1125R oil level issue. My conclusion Mike is that Buell needs desperately to bring the Customer Service function in-house and on-site. They are suffering at the hands of people over whom they have little to no influence or control. It is a freaking disaster in the making. NEVER put in charge of any vital task folks who are not 100% invested in the success of their own job. Buell's documentation and customer service operations NEED to be under direct control and entirely and only accountable to the folks directly responsible for success at Buell Motorcycle Company. Until that happens, there will be hell to pay. It ain't a race bike. That kind of ignorant comment in response to your situation is what I'd expect from a jackass Harley-Davidson bike-bigot. You know the type, they hold to the idea that "if it ain't a Harley, it ain't worth riding". The charging system puts out over 400 watts. The math ain't that tough. Either it will support your heated gear or it won't. If it should, but doesn't, then something somewhere is amiss. | ||
| Blake |
Dave Bogue, I don't blame you one bit for expressing a lack of enthusiasm after reading some of the complaints here concerning the 1125R. We very much encourage free and open "discussion" here among Buell motorcycle enthusiasts. That goes for me expressing my views as well, does it not? We do frown on the need displayed by some to incessantly pollute so many threads with the same indignant complaint. We encourage thoughtful, constructive, and informative discussion. If BadWeB ever becomes more a place for people to gripe and badmouth Buell, than to share, support, and enjoy, I'll simply shut it down. I refuse to allow that kind of miserableness into my life. | ||
| Blake |
Brad, You meant "wife"? Yet subconsciously, you wrote "wide"? You are in a heap o'trouble compadré! Edit quick!  | ||
| Oldog |
to Bagger Mike, I would like to chime in on the Buell customer service issues here. I had a small issue with a part purchase that was routed through customer service, I am pretty sure that as Blake has described the customer service function of HD / Buell is not handled at Buell directly but is a corperate one. In my case I called and spoke to a "corperate" service provider and got the "stall / evade" on the follow up call 1 week later It was attempted again I took control of the situation by being polite, and tactful while the conversation was pleasent the corp "customer service rep" did not follow through, I was contacted by an individual at Buell who had gone outside of channels and personaly apologised for the problem but because of company practices could not normaly assist me. When I told him of the chain of events He resolved my problem to my satisfaction in 48 hours, I hope that he did not get into trouble for it, ( it is a corperate thing ) my comment here from my own experience is this The folks at Buell Do care and with in reasonable limits will do what they can to help you from MY experience this is reality. by the way on the electrical situation have you made any actual measurements of running current that your heated gear draws how about the bike at rest? I just installed a HID head light and have been working through some thigs related to that.} | ||
| Blake |
My initial post on this issue included the following: ...a few 1125R owners have experienced trouble with dead batteries, one from a faulty generator, another due to a loose ground connection, possibly other(s) due to faulty batteries." Fresno asserts that "Oh, never mind--you would have to admit there are problems first to answer that...never mind." My very first post acknowledged the problems/trouble some folks were experiencing. This forum and this thread are not about you or me. If you wish to have a thread about you or me, then please start a new thread on the Quick Board specifically for that. But let's please drop the personal commentary here. | ||
| Baggermike |
Thanks Blake I was not sure, I just went through a bad time with the ulysses I bought in june and broke down in mid October and did not get it back until december. I told the dealership it was my only way to get around and needed it, I knew what was wrong and the dealership did not listen to me and there for it took way to long to fix. I had the harley insurance and could rent a car and did not know it was only for ten days and owed allot of money because they did not tell me this but was in the brochure. then I buy another bike and it to has a problems, I hope it is the battery that was hurt by the voltage regulator and now has a new battery so I can do my test and see what the results are. I can say my bike runs excellent and is just maybe charging system problem, I know it can be fixed and I think that more test are needed before I can say anymore. I hope to give the bike a long ride were I can see if the charging system does drop down when hot. I do understand it is a sport bike and maybe was not built for the someone like me in mind, and has a week charging system. if this is true and every test is good and there is not a problem then I would like to know if buell is going to make a kit for it to make more watts or do I need to send out the stator, rotor, and voltage regulator out to be hopped up. all I want is for the bike to be able to handle my heated jacket liner and gloves and high beams on and I will be happy. it seemed to do good with my 90 watt jacket liner alone with the high beams off, so I could get buy with a 60 watt jacket liner and 30 watt gloves this would bring it back to 90 watts, plus the winter gloves I have might be good enough for those cool mountain nights. so I got to do a run on the highway for a couple of hours and measure voltage as I go, this will tell me allot and then I will know what to do. it seemed to do good at heating my jacket at highway speed and my volt meter was good until I turned on the high beams, but was not long enough to tell if it does drop down when it get hot. I know it will get worked out in the end, I enjoy working on bikes and learning as I go so this is like school to me, and I have learned allot on here. I am glad to hear Blake it was not me that you were talking about, but still can not believe that I was told it was a racing bike. Blake any info you can give me to help me understand the charging system would be nice. and I will re read your post about it in the morning when I am more awake. so if my writing is hard to understand it is because I am falling asleep. Mike | ||
| Baggermike |
Brad are you serious? she might not want to come back home to you after I give her a make over and a performance upgrade. LOL Mike | ||
| Zac4mac |
As to Buell CS, there are some very good folks there. Maybe it's just the way I try to deal with people... I called in thinking I had a warranty issue with my idler freezing up. I called back after i got home and was transferred to someone, Matt I think. I told him what I knew at that time and at the end of our conversation, he told me to get with the dealership and schedule a warranty order. I did that and the ball was rolling, parts were ordered. After looking thru the service manual draft, I realized it wasn't warranty, but my own F.U., I called back. I identified myself to the CS rep that answered, she said, "Oh, I see Matt's taking care of this, one moment while I transfer you". When I told him that teh failure was my fault, not theirs, he said "they" had talked about my problem in a meeting the previous day, along with "a couple of other issues". I told him I didn't want anybody on the assembly line to get in trouble for something I did, and he thanked me. I felt they took good care of my issues, so no complaints here. Zack | ||
| Garyl |
Blake said: "What is sad is your ignorance of how BadWeB is maintained, and your willingness to so glibly level blatantly false assertions. ... I challenge you and everyone right to show me where any custodian of this forum has ever rerprimanded or ridiculed anyone for expressing mere "disatisfaction". If you can do so, then I will personally apologize, retract and recant. I dare you and everyone to show me where any BadWeB custodian has ever told anyone expressing thoughtful concern about their XB12R headlights to "stop whining" or to "not to ride at night." You've made some glib assertions that warrant either a display of supporting evidence or a recantation of the assertions. Do you have the integrity to step up and do that? " . . . . Blake, a quick search yielded two examples almost immediately. http://www.badweatherbikers.com/buell/messages/327 77/315550.html 11th post down: You said: "Stop griping and take concrete action to resolve the problem. Or don't. But enough with the relentless indignation and griping already." Is this not ridicule? http://www.badweatherbikers.com/buell/messages/327 77/315385.html?1193593620 26th post down: a badweber said: "Simple solution that will work for 95% - don't ride in the dark... " and: "Seriously. You bought the bike. It's yours now, BMC doesn't owe YOU anything. If there's something you don't like - don't whine about it like a Nancy boy - FIX IT YOURSELF. or don't." You'll remember, that my original post on this topic said "in all fairness, it was not only the moderators, but also other badweb members..." In recent memory, I recall that whenever a non-positive post was made around here, that is was removed from its original thread and put into a folder labeled "poo" I suppose that's not ridicule either, right? I've found two examples to support my opinion, and if I had limitless time to search thru the archives, I'll bet I could find many, many others. That is how it goes around here. You denying it is as absurd as your trying to dismiss the 1125r problems here. You're a strange bird! Most of the time you operate a great place and make me want to shake your hand with congratulations, but then other times I think that you are delusional or blind at the very least. | ||
| Zac4mac |
"Seriously. You bought the bike. It's yours now, BMC doesn't owe YOU anything. If there's something you don't like - don't whine about it like a Nancy boy - FIX IT YOURSELF. or don't." I said that, but if you'll look further in the thread i apologized for that remark for being totally callous. Especially in DiabloBrian's case. I hope to meet him at homecoming and apologized face to face. If it makes you feel better i'll castigate myself again. However, I still feel that if something is wrong, and goes five years without a fix, you're probably better off fixing it than trying, still, to get someone else to do it. But that's just the way I see it. Humbly Zack | ||
| Garyl |
My point wasn't to single you out Zack. Your comment wasn't the first and won't be last of it's kind. There have been many persons on this website who ridicule people who are frustrated by their bike's shortcomings. Yours just happened to be the first one that I found when I hit the search button. Much respect to you for apologizing though. | ||
| Court |
>>>There have been many persons on this website who ridicule people who are frustrated by their bike's shortcomings. Just a comment . . . but when you get 15,000+ folks in one place with an element of anonymity there is going to be some of that. I've gotten pretty good . . not as good as I intend to get, but better than I was in 1994, at clicking ESC or DEL in these situations. Motorcycles evoke passion, plain and simple. Sometimes folks, myself included, speak too quickly. The simple and sincere apology is often times a most valued resource. | ||
| Court |
>>>>>Court has been seen on several different KLR's on several occasions. The man obviously has no class All true . . . I have just acquired 2 more KLR's to be morphed into UM2 units. My own Father described me as having "as much class as a turd in a punchbowl". And that from a guy who knew and loved me! Tell you anything? | ||
| Blake |
Gary, "Stop griping and take concrete action to resolve the problem. Or don't. But enough with the relentless indignation and griping already." Is this not ridicule?" No, it isn't. rid·i·cule (noun) But even if it did qualify as ridicule, it is deservedly so, just as it was in this thread. Was it in response to mere expressions of "discontent"? No it was not. So you are wrong, grasping at straws to try to support your insulting attack on this site and those who invest their free time to help maintain it. If you'd rather argue about the rules and policies and administration of BadWeB, then please go start a topic for that and leave this thread in peace. Or better yet, go start your own Buell discussion site and run it any way you like. But don't come here and insult the folks who invest their free time to look after the place, and don't lie about how this site is maintained. I just don't have much patience for pontificating know-it-all jackass critics. If you don't like the way the place is run, then take a hike. |
