| Author | Message | ||
     Jphish |
Greetings Court - Recently posted my experience of an 08' Uly disfunctional rear shock occurance up in Yellowknife NWT. The HD dealer up there went 'above and beyond' to be helpful, but hampered by no spare shock in all of Canada, and the standard 7-10 day shipping story from US dealers he contacted. If Uly wishes to earn / deserve its reputation as an Adventure model, we simply need to do better than that. Some of us are thousands of miles from home and a breakdown maybe our entire vacation experience. All of the feedback was relevant & the emerging theme seemed to be: how about a single emergency dealer, with an adequate inventory of all the usual suspect critical pieces and designated by Buell for expedited parts delivery anywhere in the world. We'd all have the same 800 - 24 hour # with the understanding there would be associated costs for inventory, shipping, handling etc. - but we wouldnt be stranded. This is the kind of after sale service we need. Met a guy on a GS that had his ring antennae gizmo go kaput - he had a part shipped from the States to Yellowknife...and was happily on his way to whitehorse within 48 hours. Hate to think BMW trumps us by 5-8 days in the customer service dept. A few folks suggested you may have some ideas on how to constructively approach this concept. Any thoughts appreciated. Thanks, on behalf of us long distance Buellers, John |
