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Buell Forum » Quick Board Archives » Archive through January 25, 2008 » Pit Bull Paddock Stands « Previous Next »

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S1wmike
Posted on Tuesday, January 15, 2008 - 09:46 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
I'm just dropping my experience with Pit Bull at the IMS show in Washington D.C.

I left the show after being treated rudely by one of the Pit Bull employees when inquiring about buying a stand for my 998 Ducati. It pissed me off enough to contact Pit Bull by e-mail. as politely and accurately as possible just to inform them of their "customer service". To my surprise I was called by the owner of Pit Bull on the next day(Sunday1/13/2008), Not only did he listen to my concerns, he also went above the call of duty to make things right. As a result of the owners personal involvement I will always buy Pit Bull products.

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Slaughter
Posted on Tuesday, January 15, 2008 - 09:51 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
I have ALWAYS had immediate response from Pit Bull.

They care greatly about their product and actually are a fairly small company who are feeling the effects of the Chinese and other "knock-offs" of their product. As you have found, they DO care and they DO respond.
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Bcordb3
Posted on Tuesday, January 15, 2008 - 10:20 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
Pit Bull is unmatched with customer service.
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Tx05xb12s
Posted on Tuesday, January 15, 2008 - 10:38 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
I've had good experiences too. I bought my front stand from a motorcycle dealership and they sent me the wrong pin. The dealership was inept at getting the problem rectified, so I contacted PitBull to see if I could buy one direct from them. I too got a call from the owner and he immediately mailed me the correct part free of charge even though I didn't buy my stand from them direct. Good people over there.
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Beachbuell
Posted on Tuesday, January 15, 2008 - 01:42 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
Pit Bull customer service is top notch! I have dealt with them on several occasions and they rock!
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Kuuud
Posted on Tuesday, January 15, 2008 - 02:03 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
That's what CS is all about! I've got 3 PB stands and wouldn't buy any other. Made in the USA too !!!!!

Another great American product is MagLite. I had some batteries leak inside one and couldn't get the end cap off. Duracell and Eveready say they will replace any product damaged by their batteries, but I couldn't determine the brand. I called Mag. They asked me to send it in. I got a new Lite in return...FREE!

I've since bought at least a dozen for myself and for gifts.
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4cammer
Posted on Tuesday, January 15, 2008 - 11:11 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
.....waiting for the T-Rex cheerleaders to chime in.
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Rellim51
Posted on Wednesday, January 16, 2008 - 11:35 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
Who said anything about T-REX? You seem to take every chance to bash them. What's your beef with T-Rex or their customers?
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4cammer
Posted on Thursday, January 17, 2008 - 10:17 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
"Who said anything about T-REX? You seem to take every chance to bash them. What's your beef with T-Rex or their customers?"

You are right, I should mind my own business. I just like to support small companies that make excellent made in the USA products.
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Rellim51
Posted on Thursday, January 17, 2008 - 10:26 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
That's funny, that description fits T-Rex also. You did know they are made in the USA also didn't you?
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