| Author | Message | ||
     Stevem123 |
Well after guided troubleshooting from Buell Customer Service, my dealer mechanic and Buell Customer Service have finally decided to replace the fuel pump. The good news is that unlike the other XBs where the rear swingarm has to be removed to R&R the fuel pump, the mechanic said the XB12X can be changed out by disconnecting the rear shock and raising the rear of the bike to access the fuel pump without removing the swingarm! He was told that by Buell Customer Service. This is good news to me for future reference. Now I'm sure they're just waiting on the pump to come in. Damn dealer carries lots of bikes but never seems to have any Buell parts when they need them and I guess it'll be another week before I get the bike back.....  I told them to order a new pump when I first set up the appointment but they refused pending their own diagnosis which is only now done after more than a week in the shop. At least the 10K service and the kick-stand recall is done..... I understand the dealer doesn't want to stock a lot of expensive parts but I even had to order brake pads and EVERYBODY knows those are normal wear items! That really tick me off!  Sorry for the rant but that just blows. BC Steve | ||
| Bosezone |
I ran into the same thing with my fan and sidestand. Well think about it...all Uly's have at least a year of warranty left. They don't make money on warranty parts. They can use the space for parts they will sell instead. In another year they will start stocking them. | ||
| Lorazepam |
they save the space for all the shiny 200 dollar parts the lemmings have to have. I was driving past 3 other dealers to get to mine, but since the sales guy that was pro buell left, the place has changed. I think I will try a couple of the others, and see how it goes. I let the service guy know that I have an upcoming long trip, and wanted the kickstand warranty done prior to that. He said he would call when the part came in, and I havent heard from him. They used to give a 10% discount on stuff. I do try to support the dealer, I bought a manual, filters, oil, helmet, gloves, some shirts, etc. Now they want me to buy a "package" from them. It includes getting my bike to the "front of the line" any time I bring it in. If that is the case, if I dont buy the "package" my bike may sit for weeks, as those who paid protection money get in ahead of me. Good thing I do all my maintenance, including tires. It will suck for warranty work, considering they make their money on the hogs. | ||
| Bosezone |
That is ridiculous to have to pay, "protection Money" as you put it, to get your bike serviced in a reasonable time!!! Do they send a real big dude who looks like one of the Blues Brothers to your house every month to collect payment? Used to be you got "special" treatment if you simply bought the bike from them. | ||
| Soloyosh |
Wow, that protection thing sounds like borderline extortion. I'd call H-D about it. Cheers Brett | ||
| Lorazepam |
It is called their Edge program. You get an extended warranty, and "free" services for the money. You also get first in line service over everyone else. I do my own service, and I am not looking for an extended warranty. I also dont want to pay up front for service, that I do myself. The kicker is that front of the line thing. It is what has me looking for a new dealer to do my warranty work. I still have not received a call from them telling me the parts are in for the recall. | ||
| Stevem123 |
New update! I got to pick up the bike today and all is fixed. They did end up replacing the fuel pump. Here's the kicker though. The fuel pump was fine but the wiring that resides in the frame on the fuel pump had chaffed and was grounding out. Luckily for me it was the wire from the ECM that provides a switched ground to run the pump and thus the reason the pump continued to run after the initial run sequence before you start the engine. The wires for the pump that reside inside the frame with the pump run through an aluminum channel that is part of a clamp around the pump motor and holds other stuff like the low fuel sensor and the regulator. These wires did not have any protective wrap of any kind to prevent the chaffing. I'd bet this is the crux of the problems with people having their engine die all of a sudden but it starting back up after cycling the run switch. Seems like a 10 cent piece of fuel-proof shrink tubing would eliminate all the problems for good and save the company $$$ in not having to replace pumps. My dealer said he has had to replace three other fuel pumps on XB models so listen up Buell! If mine does it again I'm going to fix it myself and solve the problem for good. At least on the Ulysses you don't have to pull the swingarm to get the pump out! Just disconnect the rear shock and raise the bike. The swingarm will drop out of the way to allow access to the fuel pump! My bike had just over 11K before the pump gremlin showed up. BC Steve |
