| Author | Message | ||
     Eor |
I dropped my CityX off at the dealership a couple of weeks ago. Even before the weather warmed, the cooling fan was running constantly and the engine would begin to run rough after I had been riding for a while. Based on a search of the archives and the suggestions of some of the posters here, I told the service writer that the engine temp sensor might be malfunctioning and sending bad data to the ECM. I called this afternoon to check on it and was told that the temp sensor was bad, but that they had to order the special tool to remove it and wouldn't have it until the middle of June?  When I asked them if they had a temp sensor in stock so they could replace it when they received the "special tool," he wasn't sure.  I suggested to him that they could make a tool to remove the sensor by notching out a socket. Assuming that the service writer is telling me the truth... 1. Why does this dealership [who used to have a stand alone Buell shop and appears to be pro-Buell] NOT have the necessary tool to remove a key component of the ECM system? 2. Should it take 2-3 weeks to obtain the tool from Buell? I'm partially to blame here...the bike has been presenting these symptoms for a while and I chose the busiest time of the year to bring it in for service. I can understand that delay. What I am having trouble getting my head around is the delay caused by not having the tool necessary to effect what I'm thinking should be a half hour fix. I could have taken the bike to a closer dealership but I thought this one would be the best choice as I purchased it there and they seem to be the most pro-Buell dealership in the region. Argh.  (Message edited by eor on May 26, 2005) | ||
| Pcmodeler |
Don't feel bad. Took a month to get mine back to have a fork seal replaced and the TPS reset. | ||
| Mou5e |
this whole thing is depressing. i really think buells should be sold outside harley shops. | ||
| Deerhunter17 |
"this whole thing is depressing. i really think buells should be sold outside harley shops" And this would be better how? | ||
| Midknyte |
sounds like they "hired" a tool to work on your bike | ||
| Izzinya |
"I suggested to him that they could make a tool to remove the sensor by notching out a socket." as a tech who wants a happy customer I did just that. Did the same for a H-D guys passing lamp As far as i know there is NO TOOL from buell to do this Mabey he was brain washed by the ...(incert tool man name here) tool Guy into believeing that he needed a special tool its cheeper to buy the sockets and modify from chraftsman than buy from the tool man dont blame yourself if the folks who were working on the buell WANTED TO it would be done.!!!! Edited Cuz i forgot to post my name Izzinya (Message edited by izzinya on May 26, 2005) | ||
| Captainplanet |
I think you just discovered the difference in real mechanics and guys that just have training to replace parts according to the repair manual. Good luck with that service department. | ||
| Blackxb9 |
Can you just make them the tool yourself using the socket and take it in to them? That is what I would do. Your missing prime riding season. Then when your warranty expires you have the necessary tool to do it yourself if the problem comes up again. | ||
| Bake |
I would be looking for a different dealership | ||
| Ivershay |
get one off the snap-on truck #ya8875 | ||
| Eor |
I took my Harley to another dealership today for its 10K service and discussed the Buell situation with the service writer. He told me to bring it to them and they would take care of it, or would lend me the tool so I could do it myself. It will involve some extra driving but I think I'll do just that. | ||
| Metalstorm |
I think the extra drive will be worth it if they're willing to work with ya. Better to support the dealers that care than to deal with the ones that don't. | ||
| Krassh |
Same thing happened to be when I brought in my wheels for the bearing replacement. They said they needed a special tool to remove the rear wheel bearing and it was not even manufactured yet. I guess the service guy I was dealing finally got tired of waiting like I was and brought in his bearing removal tool from his automotive days and got the job done. Still took over a month with my Buell sitting on jacks in my garage. | ||
| Eor |
After dropping the Harley off at Tulsa, I made the 200 mile plus round trip to Joplin to pick up the Buell. The local HOG chapter was gathering for their Saturday morning ride and the dealership was busy. When the service writer told me that the top was off my bike because they didn't know I was coming, I told him to bring me the parts and I'd haul it to Tulsa as is. I'm sure glad it didn't rain.  They charged me for a half hour's labor and sold me the new temp sensor. The writer told me that the Tulsa dealership would have to submit the warranty claim, but that he wouldn't charge me for the six hours their tech had spent troubleshooting my bike. I was out $70. Frankly, I didn't mind paying it... if it meant I was going to get my bike back in the next week or so, rather than the end of June. I told them I understood the delay in getting to my bike as it is the busiest time of the year for them, but I felt that having to wait 2-3 additional weeks for them to obtain a tool [when one could be easily made] was unacceptable. He said he understood my desire to take it to a dealer that had the tool [and they he would do the same thing], but that they "had to use the proper tool for legal reasons." I think it was at that moment that Cycle Connection in Joplin forever lost me as a customer. He was polite. I was polite. I won't be back. I have purchased two bikes from them. After signing the release they offered to help me tie the bike down, but I politely refused and proceeded to haul my partially disassembled Buell through the gauntlet of HOG members in the parking lot. Yeah, I got some looks.  That would have to be embarrassing for someone at the dealership  ....maybe not. Fast forward to Route 66 in Tulsa a couple of hours later. The service manger there is astonished that they charged me anything, apologizes that he can't cover the labor at Joplin, but will try to cover the the cost of the new sensor. He told me the Buell tech will get on my bike first thing Tuesday morning and it won't take long. I may be able to get it Tuesday or Wednesday.  I'm thinking about trading my Dyna in on Street Rod or perhaps an Electra Glide Classic....or will trade the CityX in on the new Buell adventure touring bike that will be introduced in July [my prediction]. Guess who gets first shot at my business.  | ||
| Izzinya |
sounds as if it would have taken less time to have brought it to me LOL not all DEALERSHIPS are the same find a goood one and stick with it imo.... Izzinya  | ||
| Wyckedflesh |
Just an FYI, the CHT sensor "socket" that I have seen is LONGER then your standard deep well socket. The mechanic is correct, if they used a modified socket, and nicked or damaged the sensor in any way or a QUESTION of whether or not that happened, and the bike "died" at speed because the sensor cut out, guess who gets the blame. | ||
| Rageonthedl |
I have the snap on socket, i can not belive it took him 6 hrs to figure it out...first thing i would have done is reset the TPS and when im doing that have the bike hooked up to the Digital tech, it shows the ET you will be able to see it go up as its getting hotter and if you see it at like 300F ad all the sudden it goes to like 15F you will know that the ET is bad. | ||
| Eor |
Just an FYI, the CHT sensor "socket" that I have seen is LONGER then your standard deep well socket. The mechanic is correct, if they used a modified socket, and nicked or damaged the sensor in any way or a QUESTION of whether or not that happened, and the bike "died" at speed because the sensor cut out, guess who gets the blame. Okay...I can see that scenario and will give him the benefit of the doubt on that one. I don't regret taking it to another dealer though, even if I'm out some bucks. It's almost June and I want to ride. |
