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Pmjolly
Posted on Friday, May 30, 2014 - 11:47 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
I had an issue that might have seemed trivial to some, but it was very important to me. It was taken care of with a few email exchanges between me and EBR customer service. They replied quickly. They offered me assistance if or when I need it, and made me a happy customer. How many other manufacturers provide this level of customer service? BTW, I have had no problems with my 1190RX. It was basically a request for info.
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Ratbuell
Posted on Saturday, May 31, 2014 - 10:33 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
They've always been excellent, especially if your subject line is concise:

Year/model. Problem part/area. "request for information"/"request for parts"/"request for tech support".

Such as my recent emails (also quickly and professionally answered): "06 Ulysses with ZTL2, rotor and EBR mounting hardware questions"

If your subject lines are clear and concise...their replies will be too!
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Court
Posted on Sunday, June 01, 2014 - 02:21 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
>>>If your subject lines are clear and concise...their replies will be too!

Therein lies the key.

You can not believe the number of e-mails I used to get at Buell . . . . "yo dude" or "wazup"?

They go to the end of the queue.
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Ljm
Posted on Sunday, June 01, 2014 - 02:23 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
I have only had good service, whether buying something from the store or warranty work, or stupid questions, succinctly asked. They never seem to go home and answer promptly.
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Pmjolly
Posted on Thursday, July 03, 2014 - 11:25 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
Once again, EBR has exceeded my expectations. I wrote them with a few more items and some questions. They quickly replied with answers on everything. I am really happy with the customer service I am receiving, and I look forward to establishing a relationship with my new EBR dealer.
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Finedaddy1
Posted on Friday, July 04, 2014 - 10:00 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
I totally agree! They have provided me w/ answers to questions that I really never expected them to, therefore they get my business.

Hats off to their sales staff especially Danny B. (who l think has moved to another position) those guys are top notch.
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Dmhines
Posted on Friday, July 04, 2014 - 11:48 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
I agree .. good Customer Service ... I have spoken directly with Adam several times in Tech Support. Also quick reply to emails .....

Although it does suck I had to call for support in the first place ...
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Mackja
Posted on Friday, July 04, 2014 - 10:18 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
I have a small issue and Adam got right on it and it is being taken care of asap. Danny Bilanski is now in R&D. Talked with Mike Kirpatrick at Barber, they have set up one guy (Adam) to field all inquires and then he gets with the techs and engineers. Seems to be working great.
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