| Author | Message | ||
     Johnod |
Is there a way to find out if my bike has had the recalls work done? If the work has NOT been done what are my options at this point? Thanks | ||
| Hootowl |
Have a dealer run the VIN | ||
| Lynrd |
Then, your options are have the recalls done, or don't. the only one that would be considered a product improvement would be the shock and swing arm. http://4mbikes.com/blog/?p=88 V If you still have a pre-recall arm or shock, I'd consider changing them to keep the original stuff before bringing it in for the recall stuff, because the dealer is supposed to destroy whatever comes off the bike...you may not get it back, | ||
| Johnod |
Will dealer still do the recall work? Thanks for that link that's a big help. (Message edited by johnod on November 13, 2014) | ||
| Buelliedan |
No a dealer will not do the recalls. Buell has been closed for many years now and HD does not support any warranty or recall work. | ||
| Johnod |
Ok so they won't do the warranty work or supply parts, correct? But they will check to see what recall work has been done, correct? Any HD dealer or ??? | ||
| Court |
>>> because the dealer is supposed to destroy whatever comes off the bike.. Urban legend. Call Harley=Davidson Customer Service. They have the info you need. | ||
| Court |
Closing down Buell did not receive Harley-Davidson of either liability or responsibility. | ||
| Johnod |
That's interesting, there is no mention of a time limit on having work done after recall is made,that I see. | ||
| Buelliedan |
The bike is question is a Buell S2 which was last made in 1996. 18 years old. I have talked with 2 shops who are still considered Buell dealers and they have stated that all recalls for tube frame Buells have had enough time to be resolved and they will no longer fix any recalls for free. The time limit to have the work done has long expired. They said this is direct from HD, not their policy as they have had several folks bring in Buells to have recall work done in the past 2 years and it was denied every time by HD. (Message edited by buelliedan on November 13, 2014) | ||
| Lynrd |
It is not the dealerships decision to make, recalls are between the Manufacturer and the NTSB. If you wanted to force the issue at a particular dealership, a call to HD customer service would straighten that out. HD does not want a hassle with the NTSB. To clarify, The bit about destroying the parts came from my time as a HD dealership parts manager. For some recalls, like the bad engine cases in 1992, we needed send back the bad case because it had numbers on it. For anything else, we were supposed to "Dispose of the parts" per the docs I got from the mothership. In our case, our dealer principal, who was an interesting cat, would definitely not want us to return those parts to the customer because of some half formed thought about potential liability. We obviously could not sell them. No point in keeping them around, then. Space is at a premium. I need more room for T-shirts and snow globes. If I was working with a customer and he told me he wanted the recall parts (never happened) I probably would have come up with a dodge like . "Well, Mr. Customer, I am going to have the mechanic take those old parts out to the dumpster. It is right back there. Sometimes he leaves stuff next to the dumpster, so you might want to make sure he put those old parts in the dumpster." And to clarify that second post - it doesn't say that the recalls must be performed within the 10 years. It says that the root defect must have been identified within 10 years of the first sale of the vehicle - which is the case on all the recalls. After that happens, the manufacturer is obligated to correct same. IF the bike has no record of having the recalls done, The manufacturer is required to facilitate them. Recalls were easy money for the dealership - the flat rate was usually pretty generous. The dealer still gets paid so they should not mind doing them (we sure didn't mind - and would you like to see our collection of t-shirts and snow globes while you wait?). It does mean that there won't be any MORE recalls for sure... (Message edited by Lynrd on November 13, 2014) | ||
| Screamer |
Buells with open recalls will still be corrected at no cost to the owner - age of the bike does not matter. The only requirements are that the bike is affected by the recall (involved), and that the recall has not already been performed (still open). | ||
| Court |
The post by Screamer is dead accurate. The laws govern and are clear. Don't take legal advise from dealers ....... Don't have attorneys service your bike. | ||
| Buelliedan |
I'm not saying the law says something different but as I said this was a dealer who tried to get HD to cover it and they refused. The dealer wanted to do it as he gets paid if he does. Has anybody here had a tube framed Buell get free recall work done in the past 2 years? Please tell us which dealer did it so we can find out what they had to do to get HD to cover it. The 2 bikes I know of that were refused were a 99 M2 and a 2000 X1 that both still had the old style long rear shock with no SRP kits installed. Each owner took them in and requested the new short shock and both were denied by HD. (Message edited by buelliedan on November 14, 2014) | ||
| Court |
They should call Harley-Davidson Customer Service. If there are outstanding recalls they will be handled pronto. | ||
| Buelliedan |
Court, I am telling you they were denied by HD. Both the dealer and one of the customers I know for sure talked with HD and they said they were no longer covering any of the recalls for the tube frame Buells. I understand what you are saying in that they are supposed to cover it but what does a person do when HD says no? It is not worth hiring a lawyer for a $400 part. So when it is HD that says no what then? That is why I am asking if anyone has had a recall covered in the last 2 years as to my knowledge none have been. (Message edited by buelliedan on November 14, 2014) | ||
| Court |
If . . . they were denied by Harley-Davidson if was for one of the two reasons cited above. They would never be denied based on time or age of the bike. Hiring a lawyer would be pure tom-foolery. The folks at HD Customer Service are pros, err on the side of caution and generosity and can handle any problem professional and promptly. If HD denied a recall claim there are likely more details to this than we are aware of. Be mindful there have been many scams . . . such as putting an old part on a bike that had previously had a recall done. . .in an attempt to have it done a second time and the internet, including Badweb, loves stories about how to get the "new" part and keep the "old" part. Bottom line . . . have the customer ring up HD Customer Service and it'll be done pronto. | ||
| Court |
This will solve everything . . . . | ||
| Jolly |
I recently had 6 or 7 recalls performed on a 96 S1 that I bought, this was within the last year. I called up Annapolis HD as I was leaving from the PO's house after the transaction, they ran the VIN on the spot over the phone, found 6 or 7 undone, I drove straight there, dropped the bike off, some parts had to be ordered, but everything was done within a week. they are very Buell friendly there, and had zero reservations or questions about doing the work. if you're simply looking for the list of what's been done, give them a call, and go from there. | ||
| Buelliedan |
thanks for the update Jolly and Court. That is good to hear that it can be done. I will talk with the 2 guys I know and tell them to just push the issue with HD. | ||
| Johnod |
Jolly, were they a former Buell dealer , or just a HD dealer?? j | ||
| Court |
There are no "Buell" dealers. If anyone represents themselves as an "Official Buell Dealer" you have more questions to ask. Call Customer Service at 1 (800) 258-2464 There is a lot of misinformation out there. | ||
| Jolly |
Former Buell dealer, some of the HD/Buell dealers remained as supporting shops for recalls warranty etc, but not every HD/Buell shop stayed as a Buell supporter, at least in my search and experience. | ||
| Screamer |
Buelliedan - PM sent... |
