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Buell Forum » Quick Board » Archives » Archive through August 08, 2011 » E-B-R referral to HD Customer Service « Previous Next »

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Rwven
Posted on Thursday, August 04, 2011 - 07:06 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

For a short time yesterday Erik Buell Racing had a FaceBook post directing Buell owners to HD customer service. I can only imagine why that post has been taken down....
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Court
Posted on Thursday, August 04, 2011 - 07:34 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

"Oh Paulie?....... Won't see him no more"
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Cataract2
Posted on Thursday, August 04, 2011 - 08:01 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

eh?
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Guell
Posted on Thursday, August 04, 2011 - 08:35 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Ebr bikes or former buell bikes? If the latter it would make since, considering they arnt Ebr bikes
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Hybridmomentspass
Posted on Thursday, August 04, 2011 - 09:32 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

had a FaceBook post directing Buell owners to HD customer service"

Like Guell said - ExBxR cant really do much for Buell customers having issues except sell them parts (and a limited amount of parts, pretty much just race stuff). Makes sense to direct them to HD who can assist
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Boliver
Posted on Thursday, August 04, 2011 - 10:06 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

The way these two companies handle THEIR responsibilities is a perfect example as to why Japan continues to kick our asses in vehicle manufacturing. Way to GO HD and EB.
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Hybridmomentspass
Posted on Thursday, August 04, 2011 - 10:10 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

boliver - what the hell are you talking about?
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Froggy
Posted on Thursday, August 04, 2011 - 10:13 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)


quote:

The way these two companies handle THEIR responsibilities is a perfect example as to why Japan continues to kick our asses in vehicle manufacturing. Way to GO HD and EB.




Ummm.... What?
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Slaughter
Posted on Thursday, August 04, 2011 - 12:04 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

HD is one company, E-B-R is another. WHY THE HELL should Erik Buell Racing service a Harley product? (Buell motorcycles are HD products)

Erik is moving forward, those who have Harley products still need to deal with Harley dealers. SOME of us are lucky enough to have GOOD HD Dealers to deal with.
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Ustorque
Posted on Thursday, August 04, 2011 - 01:53 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

The way these two companies handle THEIR responsibilities is a perfect example as to why Japan continues to kick our asses in vehicle manufacturing. Way to GO HD and EB.

This could be the winning "Ignorant Comment of the Year" award winner. This statement Immediately tells me you have never had any direct dealings with Erik, his staff or Erik Buell Racing since it inception. They truly go above and beyond with personal attention that is unmatched by other companies!

(Message edited by ustorque on August 04, 2011)
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Court
Posted on Thursday, August 04, 2011 - 01:58 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Proving once again........ Why they put tails on both ends of a standard distribution bell curve..
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Whatever
Posted on Thursday, August 04, 2011 - 03:11 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Lesley ??? Are you a girl or a boy ??? Just wondering.

Sorry, could not help myself...

(Message edited by Whatever on August 04, 2011)
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2008xb12scg
Posted on Thursday, August 04, 2011 - 03:22 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

the sad reality is that people will consider Buell and Erik Buell Racing the same company. We know that's not true, but it's going to be another hurdle for Erik Buell Racing to get over. It won't be easy, but I'm sure they can.
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Drkside79
Posted on Thursday, August 04, 2011 - 04:41 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Not sure he deserved being called an Ignorent Azzhole but thats just me
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Dannyd
Posted on Thursday, August 04, 2011 - 04:59 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

I think it was the way he implied that Erik Buell Racing is somehow responsible for Buells made when they were owned by HD. Nothing could be further from the truth as Erik Buell Racing has no responsibilty. It is 100% on HD.
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Glitch
Posted on Thursday, August 04, 2011 - 05:22 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Bo liver has a lot of things confused.
Take this for example:
What I don't like or support is Erik Buell Racing. He washed his hands of what made him famous so I am washing my hands of Erik Buell Racing since because he IS using foreign motors and I really think we have a large enough market for that already. Now if he ever STARTS FULLY supporting the bikes that made him famous then I'll get back on board. Otherwise FOOK him, I ain't spending my money on his Gas caps or ECM's.

http://www.badweatherbikers.com/cgibin/discus/show .cgi?tpc=32777&post=2052133#POST2052133

Just ignore him, he makes little sense.
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Whatever
Posted on Thursday, August 04, 2011 - 05:31 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

I am betting "he" is a "she"... some people know absolutely nothing about the history of Buell Mo. Co. and the HD Mo. Co. Best not to feed the troll...

(Message edited by Whatever on August 04, 2011)
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Court
Posted on Thursday, August 04, 2011 - 06:21 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

No need for name calling

Some things folks simply don't know or understand.

Other things they can't

I'd suggest that no one who ever worked for Buell would dare interfere in HD's continuing responsibility There are significant consequences for even talking about issues.

Harley-Davidson made those contracts

The best evidence of the distance between Erik Buell and the subject problems is that they remain unsolved.

If it were, by the wildest stretch, within his reach......it would have long ago been solved..

I've been buying and riding his motorcycles since 1988 and am speaking purely on personal opinion and my personal experience having met thousands of riders..
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Firebolt020283
Posted on Thursday, August 04, 2011 - 06:50 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

The fact as I see it E.B.R. does not have to do anything for the Buell(h-d) bikes support or parts and yet a lot of people have called or contacted them in some aspect and gotten help from them which again they don't have too cause it is not thier product it is after all H-D's product speaks highly of the company and the man. The fact is unless you own a 1190 or one of the race bikes built by them last year they don't owe you support. Yes they sell race goodies for these bikes and what not but there is nothing forcing them too.
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Court
Posted on Thursday, August 04, 2011 - 07:16 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

For the record Erik Buell also gets a scary number of emails from folks who have never owned any Buell product and are asking for help.

The last time I was with him .... He got a long, rambling, in broken English e-mail from a frustrated Sportster owner in Europe. He was up in the wee hours answering it and many others.

Genius be damned ..... The guy has a heart the size of Texas.
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Ustorque
Posted on Thursday, August 04, 2011 - 07:24 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

I did edit my post, i admit the name calling was not necessary. The rest i stand behind whole heartedly.
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Ustorque
Posted on Thursday, August 04, 2011 - 07:31 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

The guy has a heart the size of Texas.

+1000
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