| Author | Message | ||
     Neveragain |
I need help!!!! Harley has had my motorcycle for 5 months and can not seem to fix it. I own a 2006 Buell Ulysses I bought new. I have had all the maintenance done at dealership of purchase. It died on the freeway in Oct and they have had the bike since and can not fix. I called Harley and they told me to piss off we are trying to fix the bike and that it is an extended warranty so its not on them. The dealer is throwing his hands up and saying sue Harley.. I live in California and have talked to a lawyer and they said I am screwed. I did find some info on a Magnuson–Moss Warranty Act but am not smart enough to know if it works for me. At this point I just want them to buy back the bike. Even if they fix it I don't want to be responsible for selling it to someone else and they end up with a lemon. WHAT ARE MY RIGHTS? | ||
| Doerman |
In the LA area, Bartels is your best bet for getting it fixed right. | ||
| Blackm2 |
Start with a different dealer. Eventually if enough attempts are made it will fall under the Lemon Law. I would bet these guys aren't really too concerned with you bike though. Try what Doerman says. | ||
| Motorcyclemike |
Neveragain, is it running yet? What ever happened with the sensor they were suppose to replace? Have you spoken with Alex at Glendale h-d yet? | ||
| Neveragain |
I am giving them one more day then asking to take it somewhere else | ||
| Motorcyclemike |
Also, explains the symptoms in detail and repairs done so far to us here, maybe someone has a better idea. | ||
| Neveragain |
Lemon law is only 18 months 18,000 moles which ever is first. | ||
| Neveragain |
Bike started backfiring and died on freeway was original problem. They ended up replacing wiring harness and so many sensors I don't even remember. I was told it was fixed went up there got on freeway died with in 5 miles of dealer same prob. They are now saying it does not die but will not idle right at start up. Once it runs for a while it will idle fine. | ||
| Blackm2 |
Yea there goes that idea, just find someone who knows the bikes. | ||
| Reepicheep |
I'd stop worrying about getting your money out of your warranty, and start focusing on just getting the bike fixed. That may mean a good Harley dealer (which will still probably work with your warranty) or it may mean a good independent (which you will pay for out of pocket). I'd write off the current dealer though, but I'd do so politely, they lost a lot of time and money so far trying to help you (even if they were screwing up). I hope they started with the bank angle sensor... | ||
| Iamike |
I'd say it is something simple like the sidestand switch. | ||
| Wolfridgerider |
I'd say it doens't have a sidestand switch.... Bank angle would be a great place to start. ECM swap would be next maybe. Is it throwing a code? | ||
| Court |
>>>Lemon law is only 18 months 18,000 moles which ever is first. True for the California Lemon Law. But . . .
I think Reep is on the right track. Lemon Law does little for you. I'd try to get it to Bartels, get them on my side and get HD to help. | ||
| Doerman |
From what you describe, the problem is most likely the intake seals. Besides that.. Go and talk to Mitsu at Bartles. He's ranks among the very best Buell mechanics in the country. | ||
| Blasterd |
I know this may fuel some anger, but there is not much difference in good dealers and bad dealers anymore in my experience....I sit here and type this thinking about all the oil still running down my pushrod and rocker covers and wonder why it wasn't fixed by the "good dealer" while it was still under warranty..... Great job in resetting my TPS also, yeah that really fixed the loose header studs and broken front exhaust strap. ok, I'm done.......... | ||
| Dcc46 |
I feel your pain, my Uly has been in the shop since August 28 with no end in sight. | ||
| Fast1075 |
Cam position sensor going thermal when it heats up. | ||
| Pkforbes87 |
My uly is under warranty for another year. I've done all the maintenance so far (including rebuilding the forks) and I don't plan on a dealer ever touching the bike. There might be good dealers out there, but each one I've paid for repairs have proven themselves to be incompetent. Luckily, theres a custom shop close that has always been good about getting parts for me. Between them, American Sport Bike, and my limited mechanical abilities, the bikes stay on the road. Dealers? We don't need no stinkin' dealers! | ||
| Geforce |
Mitsu is a champion Buell mechanic. One of the hardest working guys I've ever seen. Doerman, speaking of Mitsu, how are they fairing this year for racing? | ||
| Swordsman |
Coverage Period: 3 to 4 repairs for the same problem, or 6 to 8 repairs to the entire product during the warranty period. DAMN Court, where were you when my Mustang was in the shop for a month! Georgia lemon law is utterly useless, but the federal one would have had me covered, had I known!  (in GA, dealers get 4 shots per problem, with no limit on the number of total issues so long as they're different) ~SM | ||
| Doerman |
Mitsu did my 30K (actually the 24K valve adjust and fork service combined in one) about a month ago. There was at that time no fixed plan for Shawn and Daytona - although it was being worked on. I have not followed up if Shawn is going to Daytona this year. If so, Mitsu is going too. The Bartels 1125R is ready. | ||
| Neveragain |
I will call today and ask Bartels if they will work on the bike. | ||
| Court |
I'd also write and mail to Harley-Davidson/Buell Customer Service a very civil and concise letter. Include ALL information, the bike, where bought, when, VIN, where serviced, all your contact information and so forth. Provide a very concise description of the problems, attempts at solving them and where you are now. Politely ask for their help in resolving this and be willing to be flexible . . i.e. maybe they offer to step up to the plate with parts and you pay labor, or they split part of it. Avoid rants like "these things suck" and so forth, I used to toss those straight in the trash and never look back. On the other hand there were some folks (there are a couple Badwebbers here under veil of silence) that were polite and professional and I simply had a new bike sent to. Play to win. | ||
| Court |
Neveragain: I got your e-mail. This is one of the concerns in these cases is that in the e-mail you asked "why would I have to pay anything, it's under warranty". That was the first I heard of that. My initial impression . . .just gleaning bits and pieces . . is that you do not have a FACTORY warranty with Harley-Davidson. (NOTE: I'd have to read the contract you have to see who the parties to the contract are) Reading your opening post, I am GUESSING that you have an "Extended Warranty". Be mindful that Harley-Davidson has NOTHING to do with the extended warranty other than licensing an insurance company to sell them through their dealers. I have long (well chronicled on Badweb) been critical of extended warranties. The reason I don't care for them is the poor experience I had, while working with Buell, with the folks who sold them. We used to (and we were admittedly going above and beyond) try to deal with the extended warranty folks. I used to try to mediate and help owners. The warranty company would not even send me a copy of the warranty or list of what was covered. They always seemed kinda devious. Bottom line is . . . **IF** you are dealing with an extended warranty there is nothing Harley-Davidson do for you, you will need to deal with the extended warranty folks and ( a bit of a guess without reading your contract ) the extended warranty company is who you would sue. Just an observation. Bartel's and Mitsu are excellent folks to get aligned with to get the quickest and best resolution. They have the skill, experience and know all the players. | ||
| Neveragain |
Just talked to Bartels and they will take the bike. Thanks everyone for the advice | ||
| Court |
Excellent news. Progress | ||
| Firemanjim |
If you need it tuned ,get it here and I will do it free to show the idiots how it should run! | ||
| Slaughter |
Tell Bartels that you DO want Mitsu - that Ozzie and Slaughter said so!!! | ||
| Pammy |
Extended warranty can be performed by an independent shop. If it's intake seals(as someone mentioned), the FACTORY warranty is responsible for 5 years (in Fl anyway). | ||
| Just_ziptab |
"If it's intake seals" Now that would be funny. Doesn't ANYBODY know how to diagnose problems any more? I would be embarrassed if I was the GM and my crew couldn't find the problem in short order. |
