| Author |
Message |
    
Xl1200r
| | Posted on Sunday, September 05, 2010 - 10:48 am: | 
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Plus the newest cluster has the good LFL sensor settings so it wont trigger the CEL.
Froggy - does this fix the LFL light issue with cold ambient temps? Mine acts up every once in a while in the early spring and in the fall. |
Barker
| | Posted on Tuesday, September 07, 2010 - 02:08 pm: |
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UPDATE
I talked with the service desk in person today. He reassured me the instrument cluster is still under this "replace once" policy. I need a replacement now, so I asked him to replace it now. I hope I will not have any more problems out of this item. |
Bikertrash05
| | Posted on Tuesday, September 07, 2010 - 02:20 pm: |
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Whatever, Hal's is hit or miss. My friend was screwed by Hal's, and I almost was. |
Bads1
| | Posted on Tuesday, September 07, 2010 - 02:27 pm: |
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All I can say is glad I didn't buy one and kept the XB till now. |
Boogiman1981
| | Posted on Tuesday, September 07, 2010 - 03:04 pm: |
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i believe what you are saying but that is just inconceivable that they or any other company would make a policy like that. |
Court
| | Posted on Tuesday, September 07, 2010 - 04:27 pm: |
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There is no "replace only once"policy.
If there was . . . I'd simply park it at the dealers for the requisite number of days, or make the required number of "failed to correct" appearances and file the paperwork.
The replacement bike I got would certainly have the cluster sorted out.
Let me be clear that I don't doubt for a minute that a Harley-Davidson dealer was told this by someone at Harley-Davidson or that a Harley-Davidson dealer told this to a customer.
That doesn't detract from the fact that any entity in the sales business who "threatens not to fix" the very product they make their living on should be ashamed, simultaneously, of their own business ethics and incompetence.
Court |
Ducbsa
| | Posted on Tuesday, September 07, 2010 - 05:21 pm: |
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I read that the Stanley brothers were offended that some customers expected a written warranty with a new Steamer. They felt their word was enough; different times |
Tnxbrider
| | Posted on Thursday, September 09, 2010 - 05:42 pm: |
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UPDATE
I have finnally gotten to the bottom of the so called company policy from H-D. Turns out there was a service bulletin at some point in reference to cosmetic or minor functional issues that used the words of replace one time... I have confirmed with H-D tech services that any part failure or major defect is NOT under any type of one time policy. If it fails it will get replaced as we all suspected.
Barker, no worries you are good to go dude.
PM sent
T |
86129squids
| | Posted on Thursday, September 09, 2010 - 05:51 pm: |
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+1!
Good on ya Tom- I look forward to raising a glass/jar with youns next month.
Keep up the good work! |
Court
| | Posted on Thursday, September 09, 2010 - 06:16 pm: |
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quote:Posted on Friday, September 03, 2010 - 06:01 pm
:
I think you have been given inaccurate information.
Cool |
Barker
| | Posted on Friday, September 10, 2010 - 09:35 am: |
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THANKS Tnxbrider!
The whole thing seemed odd to me. Thank you for looking in to it for me. The scoot will be sitting there waiting on a backordered part for a another repair, so hopefully they will be able to swap the cluster out while it waits.
Thank you.
~Barker |
