| Author | Message | ||
     Blastcook |
I sent this email to the service manager: Dear xxx, One month ago, I bought a new motorcycle on March 20, 2010, a 2008 Buell Lightning XB12S, from Mike at your store. When I purchased the bike, Mike showed me around your service department and also told me that you have state of-the-art equipment and 2 specialized, fully trained technicians in Buell motorcycles. I felt confident and good with his assuring presentation of your shop. Unfortunately, in this one month, my bike has been in the shop for 2 weeks already. The problem is that the ‘check engine’ light is coming on after a few minutes of the engine running. This happened the very same night that I took the brand-new motorcycle out of your store, and continued to happen since then. I brought it in for a whole afternoon on March 23, 2010. Your technician said, that the computer showed a code that she did not understand. She asked me to bring the bike back for a few days so that she could talk to the factory to fix the problem. Consequently I dropped off my bike on April the 6th with the added problem that apparently your technician had forgotten to put the washers for fixing the top cover (and to isolate vibration). The consequence was that the plastic cover got cracked and needed replacement (the parts had been ordered on April April 10, 2010). The fact that the parts were ordered on April 10 makes me question if my bike had been standing in your shop without any attention for four days. I picked up my motor cycle on April 10 after I had called xxxx xxxxx and finally was told that the bike was done and fixed. However, that same day on my way home, the ‘check engine’ light came on again. I took the bike back on Friday, April the 23rd, 2010, with the requirement to have it fixed once and for all. Mr. xxx xxxx assisted me as the service dept. was unattended at that time. When you appeared, you told him that you did not know why the part mentioned above had not arrived yet after almost 2 weeks. Today, Thursday night April 29, 2010, after 1 week, I have not received ANY message at all from Harley Davidson as to the status or happenings of my motorcycle. Dear Tim, Just as you, I work hard for my dollars and I expect (as you would) that when you purchase a product with warranty, that the makers or representatives honor that warranty agreement with a sense of responsibility. At this time and after the various times and many days that the motorcycle has been under your responsibility, I do not see any sense of urgency or even customer service. Please make things happen and do whatever is necessary for me to receive a motorcycle in pristine conditions; and do such in a time sensitive manner. Ok, that was 2 weeks ago, they told me that they were going to change the "air intake controller", it did not fix the problem. One week ago they said that HD told them to change the ECM and so far I have not received any information. What should I do , maybe legally?, please help guys. | ||
| Nallac |
Can't help you legally but man thats gutting, get a new bike and you can't ride it. I definately be asking for a loaner to use in the mean time. |
