| Author | Message | ||
     Ccryder |
FWIW: I was curious about the new isolators, since a fellow Buelligan is experiencing another isolator failure on his 97' T-Bolt, and started some conversations with some "knowledgeable" people. I inquired to the advantage of going to the 2001 style isolators? This is the reply: Without question he would see improvement in load carrying capacity (No details of the magnitude of this increase were available at that time). There is a product upgrade program which applies that is detailed in Bulletin B-016B. So if you are having problems, ask your Dealer to check into this service bulletin. Part number for the kit is Z0010.CB. Even if you had to buy the parts, they are only about $49.00 plus labor. So, just my $0.02 from some people in the "know". Neil S. | ||
| X1mchip |
Aaron wrote on Jan 21 2001 You will get a 2001 shock, at no cost, but you will have to wait. They have not put the program in place to allow those of us with SRP'ed, non-failed, recalled Showas to get the new shock for free.. GOOD NEWS!!!!!!!!!!!!! With Aaron's comment in mind I called Buell. The response,,,, No problem, have your dealer call us. Called the dealer, Well Hello,,, they still think the earth is flat. Had them call Buell,,, they called me back and said the shock was on the way. It came in today and I dropped the bike off and will pick it up Wednesday. Yea!!!! the system can work. Thanks Aaron,,,,Thanks to my dealer(persistance pays off),,, Thank you Buell X1mchip | ||
| Sparky |
The 2001 shock replacement for leaking Showa recall shocks is not quite "no cost to owners." My dealer just presented me with a $100 Goodwill Warrantee Fee for the privelege of replacing the leaking Showa on my 96 Lightning with the new shock. I haven't read anyone on this board paying a fee yet. Is it normal to pay this or is my dealer being creative? Sparky 96S1, 98S3 | ||
| Dave |
Sparky, My Buell is still at the dealership having the leakin' Showa replaced so I cannot say with 100% certainty that I will not experience the same hassle but ... According to Buell Customer Care 424.343.8400 16 Jan at 1150L: I first spoke with Cris who was unsure about some of the Buell issues and mentioned a $100 "porcessing fee". I dug a little deeper and she passed me over to Renee who told me with certainty that there would be no charge and it was covered under B-035A. It sounds like Buell had been waffling on replacing it at no cost but Rene said it is now "no charge". She had no reservations or doubts about it. Again, she was extremely helpful and was well versed in the latest recall/customer issues. Cris admitted she was new to the Buell arena so she did the right thing and got someone who knew what was up. Buell Customer Care Rocks! Good people. :-) DAve | ||
| X1mchip |
Sparky / Dave Picked up the bike today at my Buell dealer. There was NO CHARGE for the shock replacement, repair order #34981. All work was charged to warranty. Don't pay for this work. I also talked to Renee before I talked to the dealer. Make them call Buell with you there. I have a good dealer (just not well informed)that will do just about anything I ask. I just try to know the answer to the question before I ask them. Buell Customer Care is great Chip | ||
| Aaron |
Chip: keep in mind that Sparky's is a different situation ... your shock is under recall, his is not. Different policies may apply. Still, I'm surprised they'd ask for customer participation in the cost of replacing a leaky, non-recalled Showa. Especially considering how many of them have failed. I suspect, as you do, that there was a communication breakdown. But I don't know. AW | ||
| Dave |
Sparky, I picked my '99 S3 up today with the new shock installed at "no cost" to me. My "Nuked Demon" has 15,940 mi on it and is no longer under the 12 month initial warranty. Noticibly better and my Buell doesn't mark it's territory anymore like my XR1000 does. :-) DAve | ||
| Brad |
I can tell you that BMC has been all over the map on the Goodwill fee. As it stands right now, according to a Jan 22 letter from Ron Mundt, Director of Service Support Operations, "cosmetic replacement" will be at no cost to the Buell owner. There is still a $100 Goodwill Adjustment Fee, but it is handled internally--this is where the confusion was for most dealers: they hadn't received this Jan 22 letter. | ||
| Blake |
Shock recall/warranty policy: Recall shocks not yet replaced will be replaced with '01 shocks free of charge. If you had a Showa shock installed under recall and it leaks within one year of that time, the goodwill policy is that the fee is waived and you will also get an 01' shock Free of charge. If the recall shock is more than one year old, you will be charged the $100 for the '01 shock kit. Hope this clarifies things for everyone. Blake | ||
| Sparky |
Thank you, Blake. Since my S1's recall shock was installed a year & a half ago, that explains my situation. The Badweb comes through again! Sparky 96S1, 98S3 | ||
| Gpurdue |
Broken bolt - possible serious suspension problem (crash). I discovered a broken bolt on my 2000 M2. It runs from left side to right, through the case. On the left, it helps secure the front muffler bracket (lowest bolt). On the right it is one of 2, I think, that anchor the front shock mount. The bolt is a grade 8, probably 3/8" diameter (dealer has it). It broke in the threads just inside the case (right side), leaving the remaining threaded part in the suspension bracket. If the stub protruding from the suspension bracket were not a little into the case, the bracket could swing forward by pivoting on the upper-most bracket bolt. Extra force on the remaining bolt would probably make this happen in short order if I had not discovered it. Break appears to be a tension fracture. On the 2001 models, the same bolt runs in the opposite direction, with the bolt head on the right and a friction nut on the left. This appears stronger than the 2000 deal which has the bolt threaded directly into the suspension bracket. Also the raw bolt end is pretty close to an oil line onthe 2000. Depending on what the dealer does with it, I may replace the bolt with an aircraft rated bolt (both suspension bracket bolts actually)and nuts, running as the 2001 change. Anyone with any insight into this? Buell, this is a potential crash. Also, my dealer says they are being made to participate in the cost of changing the band-aid fix of the 2000 shock to the 2001 model. Doesn't seem fair does it? | ||
| 3uell |
Leaky Showa symptoms... If the thing leaks, how do you know it? Other than finding a puddle or oil dripping from the can how would a mere mortal know? I ask because I just got my bike back from the dealer (Race muffler replacement, no cost btw) and I was looking under the bike, once I got home, to make sure the shock and the muffler were not touching (has done this in the past). Well what I found were what appeared to be mud spots (think dirty waterspots) under the shock. The liquid that dried appeared to have come from the front of the shock can where the shaft exits the big parts. So I bounced on the seat to se if she would "pogo" and to my ignorance, I could not tell. So, other than finding goo, how can you tell? | ||
| Sparky |
Give it time, Doug. The spots could just be road grime. But when it starts leaking, people will begin making comments like, "Is that made by Harley?" or "Typical Harley." Clean the whole shock and look at it again in a couple of days. If it's bad it'll probably leak from the back of the can. A lot. You'll know. Then take it to the dealer to get the upgrade shock. If he's saavy to the Buell Service Bulletins, hopefully you won't have to explain it to him like I did mine.  Sparky 96S1, 98S3 | ||
| Drandall |
3uell, I had two shocks blow on my S3, and both times it was the compression damping, so the shock would "pack-down", even with the rebound on its lightest setting. Mine leaked out of the rearmost hole in the shock can, and did look like black mud after a ride. | ||
| Nemo |
Could someone please clarify the shock recall/restraint thing. My 99 M2 is part of the shock recall, right? I had the "braces" or restraints done. Now they say no redesign shock unless old shock leaks. Please help. Thanks | ||
| Aaron |
Nemo: Yes, your shock is under recall. Your recall letter promised, in writing, that you are entitled to a new shock, free of charge, if you object to the appearance of the SRP. I have every reason to believe that BMC is standing behind this statement and keeping their word. Unfortunately, many dealers are not carefully reading service bulletins and misinformation abounds. Arm yourself with info and be polite and patient if you encounter ignorance and resistance. I'm fighting that battle myself right now, doing my damndest to go through the front door instead of the back, but they're making it hard. I feel an obligation to do this properly if possible, but I'm about at the end of my rope, one more uninformed negative response and I'll probably just say screw it and start working it from the other end. Hate to do that though. See ya, AW | ||
| Court |
Nemo: That "no shock unless . . " is inaccurate information. Buell is committed to providing you, now that it is designed, the NEW current state of the art shock. To date, folks are having a wide range of experience with this and most dealers point the finger at Buell. Read Aaron's post again and be patient....Buell, in this case, is doing a much better job than the dealers. Aaron is going through heck and so are most (all except 1) that I have talked to. Patience...patience...patience..... If you need more info or help, drop me a note and I can put you in contact with the folks who can get you pointed in the right direction. Court | ||
| Aaron |
Well, my dealer came through! After several phone conversations, he went ahead and submitted the request, and much to his surprise (but not mine), it was approved. New shock is on it's way, and there will be no charge to replace the SRP equipped Showa on my '99 M2. To the next person who gets their shock at Thunder Mountain Buell, they be educated, and you're welcome! I like the folks at TM, despite the fact that it's really a Harley shop and they don't live and breathe Buell like some shops, they have a good attitude and they make an effort. AW | ||
| Dave |
That's always excellent news Aaron! It's frustrating when all the dealers don't have the same level of information and response. I'm sure it's not only frustrating from our perspective, but the dealerships and Buell as well. DAve | ||
| Marco |
Hi, I ride a S1 model 1997.I plan to replace the stock front fork springs by the Buell race spring kit. Please, does somebody know the stock springs rate as well as the rate of the stiffer race springs? Thank you. Marco | ||
| Ccryder |
AW, DN, BMC replaced my SRP equiped shock at no charge with only a phone call to my Dealer. The shock was ready to be installed in under 5 working days. I must give Bud's and BMC a big "Atta-boy" for great service and delivery! Neil | ||
| Gpurdue |
Follow-up on my Feb 7 re 2000 M2 broken bolt in front shock mount. TC Harley-Buell, Lakeville, MN replaced the shock but said they had to wrangle with the factory over a $100 fee (which they claimed they did not have to pay in the end.) The shock replacement included a mount kit which is new front shock mount and muffler mount on the left and changes the regulator to vertical, with mounting bolts running through both side plates and nutted. Looks like the 2001 set-up. Large improvement. Good service. | ||
| Bluzm2 |
Glen, What part of Mpls you from? Always looking for another riding partner! Patience, patience, the snow WILL melt eventually, BluzM2 | ||
| Acharacter |
Supposed to get a new shock for my 99 X1 this weekend talked to the dealer he didnt seem to know anything about the $100.00 new shock so I called Buell they said they would call my dealer and fill them in. :cant wait to see how this one turns out. My shock just started leaking $100.00 has got to be alot better than full price. | ||
| Loki |
Anyone with the latest and greatest on the shock deal? loki | ||
| Sparky |
FYI to anybody displaying the "WP spring look" sticker (available from Tat) on their Showa shock: Open up the bottom-most drain holes if the sticker covers them, otherwise water builds up inside the can and doesn't drain. That can't be a good thing. I found this out when I came home from riding double in the rain and a lot of water poured out through the open part of the large adjusting nut while resetting the preload. Note: I'm aware that some shocks may not have this open space in the flats of the adjusting nut. Sparky 96S1, 98S3 | ||
| Acharacter |
Just got back from the dealer, new 2001 shock in place on my 99 X1 shock looks much beefier. It cost me $100.00 but it was money well spent.Dealer had no knowledge of the service bullitin so I called Buell, they called my dealer and got it straight before I ever got there. Not to bad considering im the second owner of this bike.-------Remember your shock has to be leaking for them to do this----------- | ||
| Dynodave |
2001 Isolators on S1...My 98 S1 is getting a 50k service PLUS...(88ci engine, 2001 shock and muffler mount, new X1 rear wheel, all new bearings and those 2001 isolators.) The isolators went on OK, however, I had an interference between the isolator retaining bracket and the primary cover. The solution was to grind off a portion of the isolator bracket so that it does not extend past the swingarm bracket. | ||
| Smadd |
Does anyone have the sizes for the 2001 shock "nuts" or "collars"? I need to come up with an adjusting tool and I haven't heard of anyone selling one yet. The visegrips mangle the finish. Steve | ||
| Ccryder |
Smadd: Your Buddy to the rescue: 52mm and 60mm. You can probably find a "Pump" wrench through McMaster-Carr for the 60mm. The 52mm is an odd size. I was thinking of a 50mm or a 2" opened up to 52mm. Considering 1mm~.040" (actually .03937", but who's counting) would not be too difficult to remove the .047". McMaster-Carr (page 2487) #'s: 2"= 555154 $18.24 60mm= 5746A16 $24.76 Later Neil |
