| Author | Message | ||
     Mathen001 |
Ok to start, I took my XB9R to Granite mountain on May 20th, (owned by Stone Mountain HD/Buell, a sponsor) to repair broken exhaust studs. I wasn't aware I should make an appointment. Service said they couldn't get to it until the following week. I asked if I could leave it being I live 30+ miles away.I call the day after my alotted time and was told the head would have to be replaced and was not in stock ( I dont know if the mechanic stripped the holes or didn't try to repair). try back at the end of week. I'm being real patient here, fine, I call the end of the week, "Uh,we have the parts now we'll slot you in to repair next week." Today, June 6th. Uh,the warehouse sent the wrong part! call back Monday and maybe(YES, MAYBE!!!) They can over night the head! Yes, I'm livid about this 3 week repair.Where I live, I could have gone to 4 other Buell dealerships for this warranty work. All 30-35 miles away, I chose the one who sponsors this web site thinking They'll be the most"Buell freindly".I will soon be making another payment on a motorcycle I haven't seen in close to a month! I'm not sure of anyone else's customer service' but Granite mountain's is apalling and unprofessinal to say the least. My biggest complaint other than the time is I have yet to receive one phone call,E-mail,fax or letter from Granite Mountain's service department on my status. When I call I get the same response,Uh,Call us back in X number of days. How about calling the customer when you find problems! I feel as if the attitude is, "it's warranty work, the owner's not paying so,screw him". Well,I AM THE CUSTOMER, AND I DON'T SEE MYSELF RECOMMENDING THIS DEALER TO ANY ONE!!!! I have yet to receive any apologetic jesture from this unconcerned service department. DO NOT SHOP AT GRANITE MOUNTAIN OR STONE MOUNTAIN HARLEY DAVIDSON !!!!!!THEY COULD CARE LESS ABOUT YOU.THEY SURE AS HELL DON'T CARE ABOUT THIS CUSTOMER! IF anyone from these two dealerships read this post, my name is Rodney Mathen. Cell phone number 678-350-6014 I'm sure you have this information already but have yet to use it thus far. (Message edited by mathen001 on June 07, 2008) | ||
| Mathen001 |
Ok I got the XB back on the 12th of june. Rode the 30 miles home and, I have oil on both sides of the frame !?! After taking the air box and seat off I see the top cover breathers were left half off! DO NOT GO TO GRANITE MOUNTAIN!!!!!!!! | ||
| Djkaplan |
It's been a while since I've been there (7 years!) but I got some outstanding warranty work done by Earl Smalls in Marietta (I didn't buy my bike there). Maybe give them a call the next time. They treated me right and the work they did was top notch... I'll never forget that. | ||
| Mathen001 |
good to know. thanks DJ | ||
| Kilroy |
+1 on Earl Smalls - they have always done me right | ||
| Djkaplan |
The next time you're at Earl Smalls... see if they'll give you a tour of the bikes they have in their warehouse. You would not believe the bikes they have in storage... VR1000, a Boattail Superglide, all kinds of collectible bikes too numerous to mention. They have quite a racing history, too... lot's of ex race bikes down there. | ||
| Jeffroj |
+1 Earl Smalls! Granite Mtn treated me like crap when I showed up with a check in my hand ready to buy a bike, I walked out and haven't been there since. | ||
| Tcollins |
Hey guys! I'm a new employee here at Stone Mountain HD/Buell. I'm sorry you guys have such a bad taste in your mouth about us and Granite. I'm a Buell enthusiast (although I don't own one yet) and I'm going to make sure that both dealerships know your concerns. I'm not sure if any of the other employees are on BadWeb or not, but I'm now going to be the Buell contact here. Please let us know if there is anything else concerning Buell's that we should improve on. Thank you! |
