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Brucelee
| | Posted on Sunday, July 04, 2004 - 08:01 pm: | 
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Perhaps a German Engineered VROD??
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Brucelee
| | Posted on Sunday, July 04, 2004 - 08:02 pm: |
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BTW-My experience with Porsche is that they are FAR from Bullet proof. But the dealers understand that and compensate.
And they sell a lot of Porsches.
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Hogs
| | Posted on Sunday, July 04, 2004 - 08:46 pm: |
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ODIE you got my SUPPORT 110% I know where you are coming from pal |
Starter
| | Posted on Sunday, July 04, 2004 - 08:50 pm: |
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Should I ask how long it takes for the Buell Warranty Card to come??? 4 months later and there has been no letter in the mail. |
Outrider
| | Posted on Sunday, July 04, 2004 - 08:52 pm: |
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Ok, I tried to apply a little logic to Odie's, Spike's and BruceLee's situations, not to mask the problems but to give you guys something to think about. Apparently, it didn't work for whatever reasons.
I realize that this is a board for sounding off all good and bad karma and that at least some folks at Buell read the BWB, but did you ever think about doing things the old fashioned way and sending letters? A well penned letter summarizing the injustice after the ordeal is over won't help you while you are suffering but if enough of them roll in, they just may cause an improvement in the system.
In the case of a Buell complaint, you may consider sending it to Erik and copy the dealer and even Bluestein (SP?) at HDI. In essence, you are going up and down the chain of command. If you have a legitimate complaint, that shouldn't bother you as you are acting in an advisory capacity. If the problem is entirely at the dealer level, switch dealers. If you can't switch dealers at least they know you are serious about customer service.
The theme of the letter would be that you would like to call something to their attention that is a customer disservice and can cost them business in the long run. Well, at least yours and that of almost everyone you tell your story to. Just remember to praise those that helped while you are venting. In the event you get a personal (or even a boiler plate) response, keep that with your copy of the letter for future use if things appear to be going sour for you again.
In Spike's instance, I would not recommend sending a letter as I am confident that you have had considerable interaction between your employer and the customer. In your situation, it is up to the Customer to write and the Dealer/Owner to file the complaint according to whatever procedure he/she has to follow. You are just stuck in a bad position, perhaps the same as Randall was in, in reference to providing the customer with the answers they want to hear. Heck, in Randall's case, he is probably kicking butt to find out why the shipping information wasn't recorded in a timely manner as it would have saved a lot of miscommunication.
Yep, life's a bowl of cherry's. Just don't tell me what I can do with the pits. I still have a bunch of other stuff up there that hasn't passed since I retired. LOL |
Spike
| | Posted on Sunday, July 04, 2004 - 09:21 pm: |
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Outrider- nice post.
Just for the record, I wasn't trying to stir things up, and I certainly can't speak for Randall at Buell customer service or the employees at Odie's dealer. I just wanted to point out that sometimes the person trying to give the customer service really does have his or her hands tied. |
Outrider
| | Posted on Sunday, July 04, 2004 - 09:29 pm: |
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Spike...Thanks for the understanding.
I don't envy you your position when things go bad, but it must feel pretty good then things happen as they should. Think that applies to all of us in our respective positions. |
Odie
| | Posted on Sunday, July 04, 2004 - 09:35 pm: |
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Outrider, I really don't feel that an "injustice' has been done in my case. I'm just irritated about the bike crappin' in 194 miles (again-I know it's just a machine). I'm angry about the way I was treated on the phone with "Customer Care". I don't like, and never have liked the way myself or my friends are treated at H-D dealerships, locally or otherwise. I think if you read back into when my story started and Dyna's problems and others here you will see that 99% of our complaints are about the service and the way we are/were treated as "PAYING CUSTOMERS". I have not one problem with my Lightning or my 21 year old shovelhead. I choose to buy H-D/Buell products. Nobody forces me to. H-D/Buell should realize that I, and others, can choose other products just as easily, just like Dyna stated a little bit ago. I have thought of writing a letter or two. But I don't think my situation warrants that. I had a problem, they are fixing it, we had some commo problems and hopefully we have all learned from it. Like I said, I'm pretty easy going and understanding and I won't let this make me bitter. I WANT to have a good relationship with my local dealer but respect and kindness is a two way street baby...............reciprocity. |
Outrider
| | Posted on Sunday, July 04, 2004 - 10:00 pm: |
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I WANT to have a good relationship with my local dealer but respect and kindness is a two way street baby...............reciprocity.
Can't and won't argue with that! That's a fact of life, just like those darn cherry pits.  |
Odie
| | Posted on Tuesday, July 06, 2004 - 10:42 pm: |
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Supposed to get my bike back tomorrow afternoon. They were putting the front wheel back on it at 5:30 this afternoon...........drum roll please............ |
Odie
| | Posted on Wednesday, July 07, 2004 - 10:19 pm: |
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Well, I got my bike back today. It felt great to ride it again. I looked at it pretty good before I left the dealer and then again at home. Can't tell it's been touched. Tech's did a really good job. Thanks Joe!! Ran great the whole way home. As I was leaving, Dutch the owner came out and handed me an envelope. He said thanks for your patience and understanding. I won't tell you how much the gift certificate was for but I'm happy. Thanks Dave!(my salesman) The gesture by Dutch just went a LONG ways in healing some wounds and adjusting a few attitudes on my part. Hopefully the bike will be problem free from this point on. Like I stated, I want to have a good relationship with my dealer. I think we're on our way now. You probably won't hear from me for a few days (a few of you are probably happy for that!) I'll be riding!!!!!!!!!!!! |
Bads1
| | Posted on Wednesday, July 07, 2004 - 10:24 pm: |
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Thats great news Odie.....Good for you!!! |
Unibear12r
| | Posted on Thursday, July 08, 2004 - 01:39 am: |
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It's the PEOPLE!!!!!!!
Too many dealers still have to learn this!
Glad to hear it's turned around for you.
Now go have some fun. |
Brucelee
| | Posted on Thursday, July 08, 2004 - 10:26 am: |
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I said it before. Some dealers do get this. Porsche replaced my main seal last week, took a long time etc.
But the way they handled the whole thing let me satisfied not pissed.
Contrast, I am still waiting for my clutch cable (8 days and counting).
Does the dealer care, likely not.
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Outrider
| | Posted on Thursday, July 08, 2004 - 06:49 pm: |
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Odie...That's great news. May you enjoy the ride for a very long time. |
M1combat
| | Posted on Thursday, July 08, 2004 - 07:20 pm: |
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Kick •••  . |
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