| Author |
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Glitch
| | Posted on Wednesday, May 19, 2004 - 01:35 pm: | 
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I wasn't a recall.
It's a service bulletin. |
Burner
| | Posted on Wednesday, May 19, 2004 - 01:46 pm: |
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it says on the bulletin that all owners of this bike w/correct vin will be notified by mail and i was not-check out the sheet in the knowledge vault this is ident. to what dealer has.buell and dealer dropped the ball.If they dont care about peoples lives I will go back to my R1 yamaha |
Henrik
| | Posted on Wednesday, May 19, 2004 - 01:57 pm: |
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Ah, Glitch. That document unearths the flaw in the program ... if you read the first paragraph, it actually requires *the dealer* to take action. Buell should know better by now 
Henrik |
Captainplanet
| | Posted on Wednesday, May 19, 2004 - 02:07 pm: |
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Burner, If you bought your XB after March 13, 2003, the date of the service bulletin, then the dealer should never have let the bike go out the door before doing the bearing replacement. |
Burner
| | Posted on Wednesday, May 19, 2004 - 02:10 pm: |
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bought it feb 2003 and left it at dealer till middle of march account snow and no garage at the time |
Buckinfubba
| | Posted on Wednesday, May 19, 2004 - 02:16 pm: |
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Henrik
you hit the nail right on the proverbial head...the dealer "needs to take action"
hahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahaha hahahahahahahahahahahahaha...
those that are asleep can not take action....let alone move....
heres an Idea...lets all get together and do what the 13 did back in the early eighties and do a buy out of Buell from HD .....or heck lets just storm the gates up there an doa hostile take over.
then turn buell into what it really is...a friggin great bike that is made for the real world.... |
Cro13
| | Posted on Wednesday, May 19, 2004 - 02:20 pm: |
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My dealer gave me a call to come in and have them replaced. Two days later I received the notice in the mail from Buell.
Carter
03 XB9R
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Jerseyguy
| | Posted on Wednesday, May 19, 2004 - 03:13 pm: |
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Glitch - From my experience, It doesn't matter if you call it a "service bulletin", "recall" or whatever. If a corporation knows of a product deficiency that has safety implications, they have to make every reasonable attempt to fix every one. Even if they make every "reasonable" attempt they will probably still loose a lawsuit judged by 12 of our peers. |
Ortegakid
| | Posted on Wednesday, May 19, 2004 - 06:50 pm: |
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Now I'm concerned,changed tyres five times,(myself,have all the equip),inspected bearings every time,no noticeable problems,roll freely etc,are the old ones,(black),are they going to self-destruct with me on them at 150?Have an appointment with harley,but they cant do it for a month,I can't live without her for that long,what are the signs of imminent distruction,etc? |
420at145mph
| | Posted on Wednesday, May 19, 2004 - 07:06 pm: |
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150 HA! u wish
me too |
Ortegakid
| | Posted on Wednesday, May 19, 2004 - 07:30 pm: |
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well,you get the idea! |
Burner
| | Posted on Wednesday, May 19, 2004 - 07:43 pm: |
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my front bearings self destructed at 80mph and what a ride i wish on nobody. |
Ortegakid
| | Posted on Wednesday, May 19, 2004 - 08:07 pm: |
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I,m taking it apart tonight,(again,just to be sure),maybe harley can do the work if'n I do most of it for them! |
Oneway
| | Posted on Wednesday, May 19, 2004 - 08:17 pm: |
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I called dealer this morning, " we will have to talk to HD and see what they will do,i will get back to you,we dont have the parts anyway" |
420at145mph
| | Posted on Wednesday, May 19, 2004 - 09:22 pm: |
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anyone tryed the ceramic bearing kit? |
Xb9er
| | Posted on Wednesday, May 19, 2004 - 10:16 pm: |
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I personally know two guys who had old XB bearings go out on them, luckily they felt something before it reached a critical point.
I got a letter in the mail from Buell about the bearing issue. The service guys at the dealer I bought it from looked at me like I was an alien when I brought up the kickstand thing. The dealership I go to for service now had new bearings in stock, even though I didn't buy the bike from them, they fixed it while I waited.
Same old story. There are Buell-friendly dealers and Buell-unfriendly dealers. Choose your dealer carefully or do it yourself.
I guess the bright side is that a bearing "recall," a kickstand replacement, and a wire shorting problem (9S only) are pretty much the only problems with XB's. We can't overlook such a great achievement by Buell. Hopefully Buell sends a new notice to dealers and all the black bearings are replaced so no one has a malfunction or worse.
Mike. |
Rosko
| | Posted on Wednesday, May 19, 2004 - 11:38 pm: |
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Talked to my dealer today, they acted like they didn't know anything about the bearings....they poked around in their papers and came up with the date that any manufactured before Nov 2002 need the bearings...I never got anything in the mail and if it wasn't for you guys, I would never have known...Thanks |
Buckinfubba
| | Posted on Thursday, May 20, 2004 - 10:07 am: |
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Now you can see why I refuse to associate my self with such a big ••• company that has sold their souls to a bunch of accountants investing in the MC business just because of profit margin.
Then Hire their freinds that have absolutely no friggin Idea what a motorcycle is.
It is their friggin job in service to know about this kinda stuff . But alas so many are just waiting for closing time so they can go drink and ride their great american motorcycle.....
Ortega
if you just take them the wheels it should take them all of an hour....start squakin about saftey issuses and liabilty and all that crap and maybe you won't have to wait a month. I guarentee if it was an HD they wouldn't make you wait.
ONEWAY
No they don't need to call harley to see what they will do. It is right there in the service buletin what the heck they are supposed to do.
some may think I am just bitchin....but I am telling absolute truths.
what the hell do I care I ain't in the business by choice. But I love Buells and Buell riders are some of the best people I know. I am just sick and tired of the dealer network being filled up with so much stupid that they are screwing up the experience for everyone. |
Henrik
| | Posted on Thursday, May 20, 2004 - 11:01 am: |
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Rosko; print out the bulletin that Glitch linked to above. Fax it to the dealer and make sure the GM sees it (i.e. keep bugging them on the phone). If GM doesn't see fit to take action, make mention of risk/liability etc. If that doesn't speed things up, you can mention that in some states (in NY at least) failure to fix a warranty issue within a month is grounds for a "Lemon" lawsuit.
Make sure you document all contact with the dealership; time, date, the person you spoke to etc. Keep a detailed log, so you at any point in any discussion can refer back to who said what, when.
At all times be polite, but persistent. If the person you are talking to can't seem to make a decision or make things happen, ask, politely, to speak to someone higher up who can. Make sure you give them the impression, that you *will not* go away until things have been satisfactorily (?) set in motion to be completed in a timely fashion.
I *hate* the libellous society, but some people just won't listen until you smack them, hard, upside the head.
Henrik
edited by henrik on May 20, 2004 |
Creeater
| | Posted on Thursday, May 20, 2004 - 01:51 pm: |
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you know I just checked my bike and my rear bearing is orange, but my front is black. Do I need them to change the front? Find it strange that they would just update the rear only |
Ingemar
| | Posted on Thursday, May 20, 2004 - 05:45 pm: |
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I still got the black ones in my bike. Going over there tomorrow.
Buckin: Keep on bitchin' man! You're right on! |
Rosko
| | Posted on Thursday, May 20, 2004 - 06:15 pm: |
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Henrik,
The dealer that I deal with here in Columbus (well, actually two dealers) are GREAT as far as service goes...they didn't have the bearings in stock, but ordered them; they will be in next tuesday, but I am leaving thursday for Rolling Thunder, so I am going to wait until I come back because they are going to cut me a deal...while they have the wheels off, I am going to have my buddy powdercoat them blue, and they are not charging me anything extra.... |
Darthane
| | Posted on Thursday, May 20, 2004 - 06:19 pm: |
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Yes, you need them to change the front. Both should be orange. |
Xb9rski
| | Posted on Thursday, May 20, 2004 - 06:23 pm: |
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Bubba,
lets just storm the gates up there an doa hostile take over.
then turn buell into what it really is...a friggin great bike that is made for the real world....
I'm with ya Bro, soon as I get back from Okinawa!
"Ride it till the engine seizes."
 Ski
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Bykergeek
| | Posted on Thursday, May 20, 2004 - 06:37 pm: |
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The bearings themselves are supposed to be mechanically identical. The orange ones (supposedly) have an improved grease seal. Apparently some owners were pressure washing their wheels and the original black rubber seal didn't effectively keep the water out / grease in leading to some premature failures..
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Ortegakid
| | Posted on Thursday, May 20, 2004 - 08:41 pm: |
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well, i took them to the dealer,amazing how fast they got done,'tho i still didn't have a problem with them.I always strip my new bike,prep it like a racer,(all bearings regreased with secret sauce,everything torgued correctly,etc),guess tha's why i never had a problem,and i have never used a pressure washer on my bikes,still all good to have new ones,maybe i'll win that coasting race yet! |
420at145mph
| | Posted on Thursday, May 20, 2004 - 09:29 pm: |
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anyone tryed the ceramic kit? |
1320
| | Posted on Thursday, May 20, 2004 - 09:58 pm: |
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Hey 420, Yes..I have the ceramic bearings in 3 of my bikes, Blast wheels, S1 wheels and tranny, Custom with XB wheels and tranny..they are AWESOME. You can tell the difference in rolling resistance as soon as you install them and the shifting is smooth as silk. If anyone is interested in more info my e-mail is sepjoe2000@yahoo.com |
420at145mph
| | Posted on Thursday, May 20, 2004 - 10:05 pm: |
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damn that bike in ur profile looks SCARY fast
im thinkin ill have the ceramics in by next season |
Oneway
| | Posted on Thursday, May 20, 2004 - 10:05 pm: |
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day two nothing from the dealer.buckinfubba you know it and i know it to think i paid 500.00 extra to buy this bike local because i thought i would get better service.did i mention COZIAHR HD the part the dont get is i talk to a bunch of people a day guess what i say |
Krassh
| | Posted on Friday, May 21, 2004 - 05:09 pm: |
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Well thanks to the person who posted the link to the bulletin in this thread. I printed it out after making sure my bike was manufactured before Nov. 2002 (Sept 2002), well my dealer still could not find anything in their system. So they called the 800 spoc number. Do not know what spoc stands for and did not ask. Well after a couple of transfers they were finally able to verify that my bike needed the upgraded bearings. This is not the dealer I purchased the bike from , the dealer where I bought the bike should have replaced the bearing before I rose it home. I bought the bike in April of 2003 and this bulletin came out in March of 2003. They should have replaced the bearings before letting the bike leave the lot. Well thanks for the person starting this thread again and the link to the bulletin. Also anyone that has 2003 XB9S or XB9R that was manufactured before November 7, 2002 print out the bulletin and do not leave your dealer until they agree to change out your bearings. I glad I went back to bug mine. |
Oneway
| | Posted on Friday, May 21, 2004 - 10:17 pm: |
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Day three nothing yet on what day is considered ok to lose my cool? |
Buckinfubba
| | Posted on Saturday, May 22, 2004 - 09:23 am: |
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you know me
day 2 i would have done it |
Darthane
| | Posted on Saturday, May 22, 2004 - 05:18 pm: |
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They shouldn't even need to call ANYONE! LOOK AT THE GODDAMNED BEARINGS! If they're black they get replaced, simple as that. |
Oneway
| | Posted on Saturday, May 22, 2004 - 06:23 pm: |
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Wed is the day i am calling the salesman who seems to be a decent guy,the owner and the richard noggen in the service dept,on the carpet, at this point i dont care ,I've been thrown out of better places |
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