| Author | Message | ||
     Jasonxb12s |
Anyone have this happen to them...I looked in the manual and it appears to be quite the job to replace one. I can take it in for warranty work but I'm reluctant since they will either take a month to fix it or will mess something else up...Has anyone taken their motor out of the frame by themselves? | ||
| Daves |
Let the dealership do it under warranty. It's a pretty big job. | ||
| Mn_12r |
Where ever you take it Make sure they have all the parts in stock before you take it in. I made the mistake of taking my R6 in, they took it apart and then it took them two months {JUNE AND JULY} to get the parts and get it fixed!!!!! | ||
| Rageonthedl |
you dont have to take the motor out to change the base gaskets you only have to rotate it down, and they "should" yes "should" have them in stock cuz they are same as a sporty. Its really not tht big of a job i could have it done in a few hours, the most of the time is spent takein off all the baked on base gasket. | ||
| Metalstorm |
I second taking it in. Especially if it can be done under warranty. | ||
| Vikingdave |
Base gaskets are a common problem with Harleys, if it's still under warranty have the dealer do it! | ||
| 1badxb |
the base gaskets are the same as sporty but some of the other gaskets arent so make sure they have the bottom end kit 17058-02b | ||
| Odinbueller |
As the warranty admin at our dealer, here's the deal on warranty repairs & parts availability. Customer comes in with a concern on their new motorcycle. Dealer verifies the customer's concern ASAP, servicing technician requests needed parts from parts personnel. Now, if the parts are in stock, then the repair should be done right then and there. If the parts are not in stock, the plan is to check surrounding dealers to see if they have the needed parts, and then they can be shipped to the servicing dealer. If no other dealers can get the needed parts to the servicing dealer, there is a contact at the motor company for warranty issues that will pull the parts off the assembly line and have them overnighted to the servicing dealer. Servicing technician completes the repair ASAP. We all know that Buell & H-D have had previous concerns with this sort of thing. They do not want you to be without your bike for any longer than they can help. It shouldn't take more than a few days to complete, as long as you are still within your factory warranty period (not an extended service plan). | ||
| Koz5150 |
Is it different for the extended plan? | ||
| Odinbueller |
Yes, in a way. The factory warranty is an assurance from the manufacturer that the product shall be free of defect for a certain period of time and/or miles. They have an interest in warranty claims, not only for customer satisfaction, but to track possible trends in similar failures or problems. An extended service plan is a supplemental protection plan underwritten by a third party not directly affiliated with the manufacturer, usually involving a deductible for authorized repairs that is paid by the owner. These repairs are not shared with the motor company, and certain claims will not be authorized (such as cosmetic concerns). It's almost like an insurance policy to protect your bike from mechanical (sometimes electrical) failure. They may not have the same pull with parts, but the dealer network can still be polled by the servicing dealer to see who can get them the needed parts in the least amount of time. Either way, a factory warranty or extended service plan claim should be handled expediently by the servicing dealer, since once the claim is authorized, the dealer is assured payment for the repair. | ||
| Koz5150 |
Thanks for the info! I have the Service Manual warranty. No deductable, but I have found that sacrificing blood to the machine ensures that the repair will work. | ||
| Court |
That's about the best and most accurate account of how warranty, factory and extended, work. The extended plans have provided widely varying levels of satisfaction. Best bet yet is still a good relationship with your dealer. I'd like to see us get that explanation moved to the knowledge vault under warranty. Thanks, Court | ||
| Jasonxb12s |
I'm taking it in Friday before I go out of town. The Dealer says he'll need it for a couple days and sounded like it was common in his shop. I feel more comfortable letting them do it after looking at the pics in my service manual of a bike stripped down to the frame and wheels... | ||
| Starter |
That's all well and good and looks like a solid system for the warranty to operate if the dealers play ball. You guys can probably answer this question for me as it is not Buell specific but I have come across this logic and feel I have been dealt with in this manner a couple of times with the Buell (once actually) and ZX636-R (heaps). Is it true as part of a dealerships franchise contract, that the labour rate for all warranty work is fixed via the parent company - and more to the point that this rate is fixed at a reasonable level as to deter dealerships carrying out "lots" of warranty work? I have been told that most repairs have a factory estimated time that any trained tech should be able to comfortably complete the task and this is what the dealership will be paid. So the dealership will deny warranty to make the job more profitable. The reason I ask is because most bike dealerships in Australia will charge a rate of $80-100 per hour for workshop time (this is fairly high considering a fully qualified Civil Engineer would be lucky to get away with charging $60 per hour). The supposed problem lies in the rate they are able to claim for warranty being closer to $30-40 per hour depending on manufacturer(according to an auto mechanic I ride with). He tells me that at his current car dealership they will do warranty whenever and the system they work under pretty much leaves the decision to the manufacturer who just wants customers happy. He said they will even give good will warranty up to 6 months after the period. However at the dealership he did his appreticeship he said that anything that wasn't a massive part failure and would only be a couple of hundred dollars to fix was denied warranty without even talking with the manufacturer. Most people coughed up out of their pocket cause they needed their car. | ||
| Odinbueller |
Thanks Court! I'm not sure about other manufacturers, but this is how I understand how H-D & Buell handle warranty issues. The dealer advises the motor company what their labor rate is (our shop charges $70.00 per hour), and all warranty repairs are paid at that rate. The motor company publishes a flat rate manual for each model year that lists how long each (but not all) repair should take in tenths of an hour (0.1 = 6 minutes). These times are not always fair, sometimes in favor of the motor company, sometimes in favor of the dealer, but there is a balance in this process between dealer & manufacturer on how long repairs should take and how much the manufacturer is going to pay for that repair. Now for the strange problem that is not listed in any service or electrical diagnostic manual. If the servicing technician runs across a problem that simply isn't documented anywhere by the manufacturer, there is a technical services call center for dealer use to call in and try to get advise on resolving "the unknown" stuff. The technician tries out what the tech services rep suggests, and the tech services rep logs each contact to track problems with that VIN. Once the problem is fixed, the servicing technician contacts the technical service rep, and requests an authorization number to allow for diagnostic & repair time above and beyond the closest corresponding flat rate repair. These contacts, along with routine warranty claims are pooled & analyzed for possible patterns pointing to a problem (sorry for the alliteration). If a pattern is detected, and the manufacturer feels that repairs should be proactively performed before failure occurs, they issue a Service Bulletin, detailing the problem, what the fix is, and how to get paid for the repair. H-D and Buell do everything to create a symbiotic relationship that encourages dealers to look into these undocumented repairs, and to fairly compensate the dealer network for sharing in-the-field data & diagnostic results that they uncover. | ||
| Chainsaw |
Two guys in our BRAG Chapter had leaking base gaskets on 12R's. Both guys had their bikes back in TWO days! |
