| Author | Message | ||
     Phwx2 |
The nuts are constantly out of stock, the lock tool is constantly out of stock but if you are trying to fix your BS electric problem that Buell and HD stuck you with don't buy the EBR Rotor first and then collect up the rest of the parts. The reason is that you only get your $250 core charge back if you return your rotor in 45 days. It doesn't say this anywhere except the return paperwork that you get with the rotor. If you think EBR wouldn't mess with you like this, having parts unavailable and then enforcing an undisclosed term that cost you more than the part you needed think again. I have emailed them multiple times stating these facts and they have not responded. So my advice, if you are going to keep the bike - buy the rotor last. This fix has been an eye opener for me on many fronts. Bogus design. Bogus manuals. Rick's rotors made in China. EBR profiteering off its own design errors. I don't think a new EBR is in my future, although I could buy one for cash. My hand is being forced away from American goods by Americans. | ||
| Torquehd |
The nuts are constantly out of stock, the lock tool is constantly out of stock These items are sold separately; if you thought you could disregard the large, bold, red letters stating that these items are out of stock, that's your own fault. you only get your $250 core charge back if you return your rotor in 45 days The website does obviously say that you must return your rotor, however, it says nothing about a 45 day time limit. This may be a legitimate gripe, if what you're telling us is correct. having parts unavailable and then enforcing an undisclosed term that cost you more than the part you needed think again not sure what you mean, the "undisclosed term that cost(s) you more than the part you needed". How does your failure to plan equate to the terms costing you more than the part you needed? The rotor is $425. If you return yours (in the allotted time), you receive a $250 refund. All in all, I don't follow your math, in this gripe. Bogus design. Bogus manuals...EBR profiteering off its own design errors What? Recalls happen, fact of life, no way to completely mitigate that, only minimize. They can't give away parts for free if the original warranty is now expired. What are you referring to regarding a "bogus manual"? My hand is being forced away from American goods by Americans. Seriously? I don't even have words for this, I can only shake my head. If you're planning to switch to a Japanese bike, be aware that imported Japanese bikes also have recalls which you may not catch, and imported parts are not cheap, either. (and then there's the fact that you're riding a Japanese bike). If you're switching to European, good luck saving your money in any way. I will agree with you that, knowing that the charging system had this problem, purchasing the rotor as soon as you learn of the problem, may be a better alternative to waiting until the charging systems craps out on you. | ||
| Terrys1980 |
I have noticed that EBR has switched their focus to the promotion and sale to the new bikes, which is a good thing. Twinmotorcycles.com have stepped up in getting us the right parts for this upgrade and are never out of stock. http://twinmotorcycles.nl/webshop/artikel.asp?guid =YXHFSC&aid=5320&cid=0&s=stator&a=&aname=TM_Buell_ 1125RCR_09-10_burned_stator_fixing_kit | ||
| Jdugger |
LOL. Don't forget to wrap your old rotor core in tinfoil so it cannot be tracked. | ||
| Bubba_ |
anyone getting a used 1125 would know all those things prior to purchase (I did anyways) flaws are factored in updates are factored in price reflects all these 'knowns' Now if i bought new, and paid new bike price. i might have different outlook (Message edited by bubba_ on March 15, 2014) | ||
| Ljm |
I think Frank has a legitimate gripe. If he didn't know the return policy because it is not stated anywhere, and the parts are not available, and now can't get a response, blaming him, or suggesting he bought a used bike and therefore his fault is b.s. | ||
| Phwx2 |
 Photo of the return form. Not only says will reject but will charge to send it back. Again, anyone collecting up parts needs to buy the rotor last, not first. My phone router must be in Australia, photo upside down. | ||
| Torquehd |
The gripe that may be legit is the lack of advertising of the 45 day policy, and if his story is as presented, i believe that needs rectifying by EBR. (However, every time I have contacted EBR, they have responded within 1 business day, so while I can't conclusively say he's wrong, it seems unlikely) Not doing your homework before purchasing a bike (or knowing that a deviation is probable, but simply thinking, "it won't happen to me") is on the individual. A core charge is an opportunity to recoup a little bit of money. When I go to Oreillys to purchase a pair of new batteries for my Diesel pickup, I don't plan my budget to rely upon getting the core charge back. I buy the batteries, and if I get the old ones back to the store in time, great. If not, oh well. A matter of $200 and change is not going to change my loyalty to purchasing American as often as feasibly possible, and I'm not going to gripe about it, even if it was the company's fault. Nowadays, $200 is a minor loss when you consider the cost of owning and operating a motorcycle (any brand, produced in any country). If the cams on my 1125 crapped out and I had to buy a new motor, I wouldn't say that I would stop buying American. I would purchase a new motor and keep riding my beloved motorcycle. | ||
| Bubba_ |
i suppose i can agree on the 'undisclosed' terms as has been stated. hate to see a guy blind sided with that. | ||
| Nillaice |
I don't think a new EBR is in my future, although I could buy one for cash. If you are so 'BANK ROLLED' why are you letting some chump change bother you? I get it that you are upset about finding out about the 45 day limit on the rotor deposit. good on you for making the public announcement. i think that this should be on the web page description for the rotor on EBR's website. you have to understand that the tools are made by kent-Moore, and are copywritten or patetented or something. I wouldnt think that EBR is trying to scam everyone. how would you feel if someone came back after a few years and demanded their core deposit back on a rotor they pulled after they wrecked the bike? I'm happy to see that they are still supporting a motorcycle that is out of production  Do you think that you could buy a tool from Twin Motorcycles or that there is anyway you could borrow the crank and/or can locking tools from some one, such as myself? I've been sending them all across the Country http://www.badweatherbikers.com/buell/messages/21/733744.html?1394583421 http://www.badweatherbikers.com/buell/messages/290431/730457.html?1394901317 http://www.badweatherbikers.com/buell/messages/290431/732232.html?1393269748 trying to help out other buellers. I'd offer to help you next, but if your hand is being forced away from American goods by Americans (this motorcycle) then I guess you won't want or need my help. (Message edited by nillaice on March 15, 2014) | ||
| Two_seasons |
A lot of times the form of communication WE CHOOSE has a lot to do with our experience! E-mails and texting are worthless for customer service/support. No voice inflection is ever heard with either one. Me, I can't stand to get blindsided. Or have someone BS me. On the other hand, sometimes I don't have my facts straight and start assuming that someone else is trying to put one over on me. That's when I get myself in trouble!!!!! I'm not saying you are the one, but I sometimes react this way. Frank aka Phwx2 has a legit gripe. EBR needs to correct and restore their good standing with this customer. I have no doubt they are now aware of this issue. The question then becomes...when will you hear from them. If it were me, I'd put together a letter, stating your previous correspondence and letting them know of your frustration. Write it out in cursive, so Erik and the Elves know you're older and wiser!  I'm glad you posted your frustration with EBR here. 2009 electrics are the number one thread on the 1125r board. Now, get busy and write that letter, if you are so inclined  (Message edited by two_seasons on March 15, 2014) | ||
| Figorvonbuellingham |
Yeh I bought a rotor and put it on the shelf because it was insurance. We need some clarification on the core refund. It doesnt say anywhere on my paperwork about a time limit. Where are they coming up with this? If im out $200 I might be riding up to EBR and chunk the core through some plate glass...LOL. | ||
| Court |
I'm not quite sure I'm getting all of the facts straight and in the proper order. But I can assure you the folks at EBR have not diverted any attention from support to new bike sales. There is a sales staff charged with selling and they'll do fine. The problem is a small one and can be easily solved. State the facts clearly, hold your "I can buy an EBR for cash" bravado and focus on communication and problem solving. I've been handling customer service cases for Buell and Buell owners for over 20 years and know how committed to an excellent customer experience they are. If, after doing the above, you can't get this worked out, let me know. Court Canfield | ||
| Noobuel |
I was in a similar situation, put the rotor on the shelf until I had time to perform the work. When I took it out I noticed the bright red letters indicating the 45 day return. I promptly sent them a request stating I had just discovered the time limit and asked if there was any leeway in the policy, or if they needed any more cores for which they would return the core fee. I got a response the next day saying "No problem, just include the original order number. . . " I did as instructed and within a few days I had my refund. Mind you, this was probably 6 months past the end of the 45 day time frame. I think you may be having a knee jerk reaction without giving them any time to respond to your request, and a request that I am 100% positive they have received in the past, and to which they responded to favorably. | ||
| Stevel |
I think a short history lesson is in order here. Erik was summarily canned by HD He in turn started a small speed shop because sport motorcycles is his passion, but in order to do so, he spent most of what he had and had to remortgage his house. The guy was operating on a shoe string. Yet, he did his level best to support the 1125 community. He must make money or we will have no support. Although HD has the legal requirement to support its products for 7 years, they are doing a terrible job of it. Just try and buy spare parts and you will soon see what I mean. Yes, the EBR prices are high, but that's the trade off. Businesses can never stay stagnant, they either grow or they go away. The deal with HERO was life giving and absolutely necessary for growth. I am certain that Erik did not want to sell half of his new company, but considering the alternative, he really had no choice. I think we should be thankful he's still around and be a bit more understanding. | ||
| Court |
Your history lesson is inaccurate. Erik has never "operated on a shoe string" Nothing has ever been remortgaged. There is NO "legal" requirement for 7 years of product support. Parts are relatively easy to get. EBR prices are pretty much in line with other similarly situated manufacturers. You are right . . .the EBR deal breathed new technical life into HERO was life giving. HERO got a great deal and it's reflected in their results (pretty clearly) over the last 3 years. Erik did not sell "half of his new company". He has, and continues to have, total and complete control. HERO is no more a threat to the direction that I, as an Apple shareholder, am calling Tim and telling him what to do. | ||
| Brumbear |
Hey PH as KING of knee jerk reactions I can't and won't crucify anybody for it knowingly. I can understand a bit of frustration if it isn't clearly marked but we are all subject to a slip up. I would try what has been suggested and see what happens. I got all upidty when EBR announced it's cooperation with HERO and was knee jerk pissed and as time went on and I opened my mind a bit I could see I made a very big booboo and by trying to walk away from the machine I enjoyed the most realized I was the only one that was negatively impacted by my desicion. I wish you a good outcome | ||
| Ljm |
BTW, the mounting hardware is in stock. (Message edited by ljm on March 16, 2014) | ||
| 1125rcya |
Just because you don't like a policy, doesn't mean you should bash a company that is new and growing. Erik Buell Racing is not responsible for Buell's. Most of us in the Buell community are not spoiled nor has an abundance of money. We are grateful for Erik passion to past and future coustomer. Thanks Erik Buell! FYI as I understand this problem you had paperwork and all information in had at reception of your working rotor. You as a lawyer should have read the fine print. You are the first person to make big deal out of this. You should realize your timely return helps everyone else with the same problem. I hope your problem is resolved. | ||
| Nillaice |
I also would be interested to hear form Phwx2 about the resolution of the core charge issue. | ||
| Kicka666 |
I needed a rotor for our RX, got it in a week, East Troy to Melbourne Australia now that's good service | ||
| Kevmean |
Maybe they needed to introduce the 45 day rule because a lot of Buell owners do tend to buy spares and keep them just in case , If a lot of people start doing this with exchange parts then that would impact on their ability to supply modified units to others. | ||
| Ak_addict |
Have to agree with Phwx2 they should give you 45 days from the time they are able to complete your order. I'm trying to save on shipping so I've been waiting for them to get the locking tool in stock before ordering the rotor and nut ,with my luck when they get the tool in stock something else will be out of stock! | ||
| Kesnei |
I think 45 days to turn around a core and ship it back to the place you ordered is a bit long all things considered. I know when I managed a mechanic shop (Granted its been 2 years) we had 30 days to get a core back to the seller or have a core charge. That could include an engine, so 2 weeks and 30 days to perform the work is reasonable. And a core could have been something as small as an engine block for a Chevy truck. However I imagine if you contacted EBR and explained to them the situation they would probably work with you as they will be interested in making money and keeping you as a customer than making 250 dollars off a core charge. | ||
| Buellhusker |
I found that I did not require a locking tool to remove the rotor from my 09 CR I just used a 1/2 inch impact. If your stator has craped out you wont be riding the bike anyway so you can remove the rotor to be sent back for core credit. There are locking tools from other BadWebers that will loan it to you for reassembly. The only other items you will need is the new nut and possibly a new gasket which you can get from your local Buell parts dealer or from American Sport Bike. | ||
| Sprintst |
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| Tommymac92 |
I noticed the 45 day limit on my return form. I was over that by a few weeks as I had some issues in the dis assembly and the usual life and work issues. I still returned the core and got my deposit back a few days later. I had some questions and concerns during my return and EBR was very helpful. I am not happy about the charging issues with my bike but the customer service I have gotten has been very good. | ||
| Johndb |
The EBR website does have the 45-day return limit in the item description on the EBR site as of now (don't know if it was just recently added, though) | ||
| Nillaice |
not require a locking tool to remove the rotor from my 09 CR I just used a 1/2 inch impact. If your stator has craped out you wont be riding the bike anyway so you can remove the rotor to be sent back for core credit. There are locking tools from other BadWebers that will loan it to you for reassembly. Exactly. Problem solved! | ||
| Sinnister |
Just got my parts and did mine a few days ago so they must of just went out of stock. I probably got the last rotor nut. They get parts pretty regularly so I'd just keep checking back. I returned mine on Friday and had my core money back by Tues. I think their customer service is on point. I made sure they had everything I needed before ordering so I didn't have to worry about the 45 day limit. I also didn't need the locking tool since I used an impact. Worked perfect. Replaced in about 30 minutes. I don't get why you are complaining about EBR profiting from the fix. I'm not even sure they are. They have to pay someone to machine the oiling hole which has to be pretty precise to line up with the oil line. I think $175 is a damn good price for machining it. |
