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Buell Forum » 1125R Superbike Board » Archive through July 17, 2013 » A HD dealership thats still Buell friendly « Previous Next »

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Cleveland11b
Posted on Friday, July 05, 2013 - 08:44 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Had a great experience at Western Reserve HD in NE Ohio today. They have always been good to me as a buell rider since the days I bought a blast and XB there. But since the fall most HD dealers pretend they never sold or serviced Buells. WRHD is diffrent.

Went in today with my new to me 1125r. Had a wierd constant squeek that I was sure was coming from the front breaks. Turns out it was a bolt that had come loose and backed out stopping the belt tensioning pully from spinning. The squeek was the belt on the imobile pully.

The new service manager, the old guy knew me by voice on the phone and was always good to me, came out and took a look at it and asked if I had time to wait while they pulled it into a bay and got it on a lift.

Immediately the consensus was that they didnt know what it was but it sounded bad and I should call for a ride home and leave it. At this point I can see $ flying by.

The service manager talks to the 2 mechs looking at it and they decide to take some time to see if they can figure out what it is. Within a few minutes they find it and are like WTF we can fix this right now.

Five minutes and some locktite they have it done. Im waiting for a bill for an hour of labor and shop costs. All he wanted for the time and labor was a handshake. I was actually stunned.

Im sure if they had some heavy lifting to do they would have been more thanm happy accepting check or charge, but given they could easily have charged me for the work and diagnosis and time of 2 mechs I was really impressed.

They deserve a shout out for outstanding customer service.
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D_adams
Posted on Friday, July 05, 2013 - 09:01 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

I bet they would appreciate a 12 pack at the least.
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Sir_wadsalot
Posted on Friday, July 05, 2013 - 11:00 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

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Hybridmomentspass
Posted on Saturday, July 06, 2013 - 12:31 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

still a lot of Buell friendly folks out there at the dealers
good to hear you found another!
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Websii
Posted on Saturday, July 06, 2013 - 06:04 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Wow! That's where I purchased my 1125r, and I've been a little irked with them about my charging system failure. Good to know that they take the time to help out. Are you local to the area?
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Figorvonbuellingham
Posted on Saturday, July 06, 2013 - 09:39 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Thats how dealers used to be before the days of GREED.
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Zac4mac
Posted on Saturday, July 06, 2013 - 10:12 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Get a new belt, yours is worn badly if you went far.
I rode about 10 miles before I figured out I had a problem.
I did that in early 08 and lost .100" in the center.

Bright-side: The damage makes it very limber for storage under the seat.
It can be done with a new belt also. I am testing that belt -
It rode for 2 months coiled up under my seat then I put it on Loretta.
That was 20k miles ago.









Zack
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Sir_wadsalot
Posted on Monday, July 08, 2013 - 02:00 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

That's a good idea, that's where I keep my cable for locking up my gear....

Stupid Buellnoob question....I assume that's so you can change it in an emergency. Can you change the belt on the road with no jack/stands and just the toolkit?
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Froggy
Posted on Monday, July 08, 2013 - 02:19 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)


quote:

Can you change the belt on the road with no jack/stands and just the toolkit?




You don't need a stand, but you won't have enough tools. You need a few different Allen keys/sockets, and a 7/8" wrench or socket.
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Ratbuell
Posted on Monday, July 08, 2013 - 07:10 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

If you have the large black canvas buell tool kit you can change a belt on the shoulder. The factory blue bag kit comes up short, as froggy said.
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Froggy
Posted on Monday, July 08, 2013 - 07:19 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

I've done the XB belt on the side of the road a few weeks ago with the large black toolkit that Ratbuell mentions, but I don't know off the top of my head if it has sufficient tools to do the 1125 as the toolkit is mostly SAE sizes while the 1125 uses mostly metric fasteners.

When I did my 1125CR last month, I had access to plenty of tools so it was easy, but I don't recall every single piece that I used. I would honestly recommend doing a belt swap at home (to make your old belt a spare), then as you swap it make note of what tools you used.
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Brumbear
Posted on Monday, July 08, 2013 - 07:41 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

You need the torqx drive for the cheesey plastic cover, the allen key for the rear caliper, the pinch bolt allen, and a 7/8" wrench with the double nut thingy that should really do it. there is a bunch of ways to lift the bike off the ground too. I never did mine so I am not sure if the tensioner must be removed?
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Zac4mac
Posted on Monday, July 08, 2013 - 11:51 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

The only hard part is the 7/8" wrench.
Here's my solution -









Z
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Redbat
Posted on Friday, July 12, 2013 - 01:32 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Nice.
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