| Author | Message | ||
     Lospice1 |
40th bday presents to myself!    The not so good. As you all know, it is damn near impossible to contact ebr over the phone. This is an archaic business faux pas. I don't care what kinda business you are running. You need to be able to contact them in other means besides email. It's customer service 101. Now that I've gotten that off my chest, it took me a week longer to order them b/c of the email only policy and the slow response. I wanted them to install 1.0 springs, but there was no way to let them know on the order form other than leaving a note on paypal..again, they need a provision on the order form!! So I sent emails out of the wazoo, left the paypal note and got a response the day they shipped saying that I could order 1.0 springs and have them installed by my mechanic. What??? That's exactly what I wanted avoid!! Oy vey!! I think if you are spending $2k on product, you should be able to get a hold of someone on the phone! I don't want to hear sob stories of mechanics answering phones. Hire a freaking customer service phone rep!!! whew...had to vent. Now time to install! Will | ||
| Hughlysses |
Looks like some very cool trick parts. I'll be interested to hear how they work. My guess is EBR is nearly completely focused on getting ready to go full production on street bikes or they've ALREADY gone full production on street bikes. If that's true, it's understandable that selling trick pieces is not #1 on their priority list right now. Hopefully they'll have a full staff on board very soon and will be able to answer the phone. | ||
| Cataract2 |
Hugh, really that doesn't matter. Guy spending 2k on parts should get good customer service. Hell, anyone buying something no matter the price should get good service. We've been hearing the same story for awhile now. They've had plenty of time to get this in place. The lack of good service could very much negatively hurt them. I'm certain Losp is happy he got his parts, but not happy about the service. | ||
| Lospice1 |
They did ship the items quickly, but again missed on the customer service aspect. I wanted the springs installed and there was no mechanism to have that done. I've heard great service stories about how they were very accommodating in doing this in the past. That is why I'm dumbfounded. I believe in Erik and his products, but he damn needs to improve his customer service. I'm not going to spend $40k on a 1190 for this kind of service(or lack thereof)! I'm not a needy noob. I'm a loyal customer that wanted services done that they have previously done in the past. No company can operate like this and expect to survive. Will | ||
| Nm5150 |
Hey Lospice,post how the new parts work.Suspension parts are my next upgrade. | ||
| Dannybuell |
There is only one question, did they confirm your F&R spring rates? | ||
| Nvbuell |
I agree with Losp. You spend that kind of money, customer service should be #1. I believe that with and no matter who you are or what you are buying, if the customer service isnt there, it leaves a bad taste in your mouth. EBR builds awesome bikes, at this point in the game, they cant afford to have a reputation marked by poor service. Go the extra mile and people will spend the extra bucks, just because you did. | ||
| Dannybuell |
I agree with Nvbuell's comment; "Go the extra mile and people will spend the extra bucks, just because you did." 22 years ago I learned, 'Quality is remembered long after price is forgotten.' | ||
| Lospice1 |
Danny from EBR did confirm the spring rates. The big piston forks come w .975 springs and the the race shock comes with a 575# spring. Dave Moss suggested I get 1.0 springs for the fork and that was what I was trying to get changed. Unfortunately, it wasn't done. I'll get it set up with the 'as is' springs and see if I can't get it working to my liking  I'll keep y'all updated! Will | ||
| Dannybuell |
My S1 has a 1.0 springs in front and a larger rear spring on the Penske. She rides well and needs lots of 'english' to turn. My CR has been revalved with stock springs. The ride is better and requires very little english to turn in. I Met Dave Moss years ago in Oregon, he was visiting Dave Hodges the founder of GP Suspension. | ||
| Lospice1 |
Dave is a nice, approachable, and knows his stuff. His videos on youtube are a godsend. If any of y'all get a chance to meet him, take one of his classes, or get your bike set up... it's well worth it! | ||
| Dktechguy112 |
You needed to post 2 threads to complain about EBRs service? This is a small company, and they are supporting two race teams while launching three new bikes and a dealer network. |
