| Author |
Message |
    
Dktechguy112
| | Posted on Wednesday, August 24, 2011 - 01:56 am: | 
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Yeah Froggy,
I have to agree.
I order $3k in parts when my bro wrecked my bike:
including:
body work
frame
IC
handlebars
controls
and a bunch of small parts
most came in a week, and I had everything in a two weeks. |
Jules
| | Posted on Wednesday, August 24, 2011 - 05:36 am: |
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I've had to wait a few times for some "non-essential" parts, it just took 5 weeks for the stator but that's unusual.
When the warranty is up i'll just use American Sport Bike and Erik Buell Racing for parts, between them they seem to have it pretty much covered, plus i have a few spares of my own in the garage.
I tend to keep an eye on eBay and if something comes up that i think I MIGHT need sometime in the future I just buy it and put in in the spares box.
If I keep the bike long enough I'll end up with pretty much a whole bike in that box LOL |
Rogue_biker
| | Posted on Wednesday, August 24, 2011 - 11:38 am: |
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I replaced most of the bodywork on my 1125R plus foot pegs, rear sets, turn signals, and it took them 4 weeks to get the parts. I asked about air cleaners and oil filter and they're out of stock and needed to order. NO thanks. I'll just go to AS from now on.
How long is the wait for stators and clutch parts? Better yet, how long do owners have to wait to get warranty issues?
I'm not blowing anything out of proportion. I'm sure it's not the case for ALL parts. But body parts and pegs are the most commonly damaged in a crash. Standard maintenance items shouldn't be "out of stock" either. It shouldn't take that long especially since the bike hasn't been out of production THAT long.
Geezus, please don't be so defensive about H-D. I just don't see ANY redeeming qualities to the motor company. |
Froggy
| | Posted on Wednesday, August 24, 2011 - 01:38 pm: |
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quote:4 weeks to get the parts.
Your dealer is screwing you over. Other than the bodywork, which even years ago has had long lead times, the rest you mentioned should be obtainable in days if it isn't in stock at the dealer. Oh and every time I've needed pegs, turn signals, mirrors, and filters, my dealer has had them in stock. To date the *only* maintenance part I ever waited on was my Blast air filter, which was only because they sold out the day before and didn't get their replenished stock in.
quote:How long is the wait for stators
4 weeks last time I looked. That was one of the two parts I mentioned above.
quote: clutch parts?
The X2086.1AM clutch seal kit has no backorder and is readily available.
quote:Better yet, how long do owners have to wait to get warranty issues?
No wait at all, unless the dealer is hosing you. Your issues are 95% caused by your dealer.
quote:Geezus, please don't be so defensive about H-D. I just don't see ANY redeeming qualities to the motor company.
I don't like them either, I just hate it when people focus blame in the wrong direction. HD is doing it (mostly) right, your dealer is the one dropping the ball here. |
Rogue_biker
| | Posted on Wednesday, August 24, 2011 - 01:51 pm: |
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Tell me something I don't know.
My local dealerS have not been stellar examples of how to take care of existing customers, carrying parts, service, etc. I even had to go to the dealer management a couple of times to rectify things they screwed up. That's another story altogether.
As far as H-D, I will say no more about how they handled Buell, from the R&D, to the sales network, to customer service, to the final death blow. That's all well known in these parts. |
Ratgin
| | Posted on Wednesday, August 24, 2011 - 08:27 pm: |
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Froggy
Hate to burst your bubble but the bike was sold world wide and not just in the USA,
HD has exclusivity contracts and in Canada it is through Deeley Canada. They will NOT stock ANY Buell parts. You want a part not covered by warranty you pay full price up front and then wait.
They order parts once a week IIRC and as such the best you can hope is being down for two weeks.
In my case the stator was 3 weeks. Others up here are at 5 and counting.
My shock had something go internally. No big deal as they will replace but i have to ride with a broken shock or wait. So i rode.
Then the clutch went and at same time fork seals. More down time.
They still cant stop the ecm from throwing codes and refusing to start once warm.
Started after they replaced the stator. HD doesn't pay for diagnosis on warranty and dealer has to show its the ecm.
Dealership just wants a happy customer but what can they do?
Well they offered me a great deal on a new bike but Deeley refuses to join the party.
I offered to split the difference with Deeley to get me off this lemon and keep me as a customer. Would cost them 1500 bucks and they refuse and they used the there no lemon law in Ontario as an out.
Will cost HD a 3 time customer over 1500 bucks. Piss poor customer service. |
Jules
| | Posted on Thursday, August 25, 2011 - 06:44 am: |
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I'm in the UK and buy most of my (non-warranty) parts from the US as it's quicker. It's easy enough for me to go online and order them, that way they're delivered to me rather than the dealer.
It's no more expensive than having the dealer do it and i feel more "in control" as I have tracking numbers etc.
I've even bought a couple of bits in from Australia as they were in stock there but back-order int he UK/US. They arrived in less than 72 hours.
warranty parts can be a bit of a pain but then again it depends on the dealer as to how positive/negative an experience you have. |
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