| Author | Message | ||
     Blake |
Exactly right TP. Kinder, you have been whining about a kickstand and a front header, OEM parts. Now you complain about my reference to OEM parts. I give up.  | ||
| Blake |
>>> I can't imagine it would take more than a few minutes of work to change the engine braking in an ECM. Lack of imagination is what leads to most cost over-runs and poor results on any project. Stock or race engine braking would seem perfectly sufficient. You have to nail down your product at some point or go bankrupt from non-stop engineering. | ||
| Budgolf |
I'm glad Eriks not me. I would have said "to hell with those idiots" a long time ago. Shut up and let the man race. | ||
| Ratbuell |
Shut up and let the man race. AMEN. ...not like it's the third word in the company name or anything.... | ||
| Kinder |
Blake; le sigh... I have never expected Erik Buell Racing to provide new parts. I have inquired about takeoffs from their race prep bikes that they may have available. No different than calling Al at American Sport Bike who told me he couldn't help. That was great and I will be grabing more parts as I need them from him. My whining has never been about what parts they have available but about inquiry response time. As I have said all I've been looking for is responses about the parts I'm after. It has been suggested to and by many here that we can try Erik Buell Racing when looking for parts as they seemed to have some available. I am not slandering Erik Buell Racing. I am posting my experiences dealing with a new company and the problems thus far. I am well aware some people from Erik Buell Racing lurk here and react accordingly. By posting I'm bringing my issues to thier attention so that hopefully changes can be put into place so someone else need not start a thread like this. I am hopeful my request will be sorted out Monday. Many people here love, are biased he'll even fanatical about what Erik is doing. I wish him all the best and look forward to what comes out of his shop. Had I the capital I would offer financial support. But unlike 'friends' who only tell you what you want to hear I prefer to be more like a real friend that tells you what you need to hear so improvements can be made. Erik wants to build bikes and race. Great. He has people around him handling the little things like sales of take offs and parts. These people are the ones who can affect the growth of a company. As people have commented Erik Buell Racing is full of engineers. Engineers tend not to think about things like customer satisfaction and retention. Posting here helps bring things like that to Erik Buell Racing's attention so it can be rectified now while the company is growing and developing a clientele vs later when it's to late. That's sales 101. Just like your comment about the ECM braking is also about sales and client satisfaction. While Anon' comments are appreciated they hold little weight to me as I don't know who he is or his affiliation with Erik Buell Racing. anyone can post as anonymous after all. | ||
| Froggy |
Nope, permission is required for it. If you have a need to post as anonymous, shoot any custodian or I a PM and let us know, if you have a good reason you probably will get approval. The annony above is approved, if he wasn't, he would of been exposed by now. | ||
| Kinder |
Froggy: Good to know. Gives me some more faith is what Anon posts now.  | ||
| Stimbrell |
For the people who want to customise the ECM, one of the huge advantages of owning a Buell is you can, for the few bucks it costs for a cable, make all the changes you want, just download Tunerpro and the other files you need, all free and you can make all the adjustments you like. This can cost a fortune to do with other makes. | ||
| Dannybuell |
I suspect there is a lot more going on than just racing the 1190RS this race weekend. | ||
| Kinder |
I assume that since the guy who got back to me said he would be away till Monday that the entire company is at the race. Thats the sorta thing I would do in Erik's place. I hope much spanking of other makes occurs! | ||
| Blake |
You speak out of two sides of your mouth Kinder. Early in the thread you were asserting that Erik Buell Racing needed to provide what amounts to OEM support for Buell motorcycles. I quote:
The above coupled with the fact that you are complaining about lack of support towards the purchase of OEM parts makes it tough to accept your new claim that "I have never expected Erik Buell Racing to provide new parts." You asked if you were being unreasonable, folks said yes, given the circumstances you were. You apparently didn't like that answer. Sorry. I truly wish you an expedient resolution to your search for a front header pipe and spare sidestand. | ||
| Kinder |
Once again you miss the basis for my complaint/rant/whining whatever.... Nothing to do with parts availability. If they have them great if not then great. If they can provide me with a Barker ECM with stock engine braking great. If not then I prob won't get one. My complaint was that after phone calls and emails I had received no responses either way. Had I been emailed a 'No we can't help' then on I would have moved and this bastard of a thread would never have been formed. I am unsure as to why you are stuck on the idea that this is about what parts Erik Buell Racing can or cannot, should or should not provide. Trolling for kicks? The quote you have copied is referring to how I feel there is a much larger market for upgraded parts than $40k bikes. (I don't know about you but if I slapped $40k on my card for a new bike Buell or not I'd be shot dead in the driveway.  )And in seeming to ignore emails and voicemail from people looking for both parts you may not carry (take off front header, side stand) and those you do (Barker ECM) does nothing to keep the name and fan base alive. I also hinted that by making parts available like the bits they used for the 1125RR (valves, heads, etc) they would find a more entry level market to expand into. I bet many here would like access to those parts. I would. Either way I'm waiting till Monday to find out if they can help me. | ||
| Dannybuell |
Kinder - siege mentality; over stressed and overblown. Been riding the S1 on this warm sunny saturday. Even with drag bars and a full on competition suspension the S1 feels like a rocking chair compared to the CR. | ||
| Ratbuell |
Reset the suspension on the CR then. I did 750 miles on mine on Memorial Day (the day, not the weekend). I have my suspension set, by the book, for two weight ranges lighter than I actually am. | ||
| Therealassmikeg |
Nothing for nothing Kinder, You should have just ordered the header set online (As it is offered on the website), Then tried to sell the half you don't need, modify it, or throw it away. You would have been done with this debacle weeks/months ago. | ||
| Dktechguy112 |
Kinder, I called Erik Buell Racing on Thursday at 7pm and got someone on the first try. I have received email responses at 2 am. Erik Buell Racing works very hard, and it pisses me off when people complain about their service(their service is great by the way). People tend to forget that they are a small operation, trying to support a large customer base while running a race team and building a new bike. Give them a break! | ||
| Dannybuell |
I like the CR just the way it is, at speed it is just fine. The CR has more power and demands a stiffer the suspension to handle the extra HP. I put the race module back in the CR last week. I have a few hundred miles on it. - Downshifting for decel happens to some degree at higher RPMs. This makes it a more dramatic, noisy, gas consuming experience. + The stock race module tames the Rotax beast giving easier, smoother up and down shifts. OK | ||
| Black |
Any time I have a problem with anyone's customer service, I just think of my cable television provider. Been waiting on mine to get back to me for a week now.... 'Welcome to XXXXXXXXX, if you would like to discontinue your service, please press 1 now...". Now your problem with Erik Buell Racing is what? | ||
| Ljm |
Ordered an ECM last week. Figured it would be later on since it was race week. Shipped the same day even though it was race week. No complaints out of me. | ||
| Imonabuss |
How is it poor customer service to not do custom pieces or services that they don't offer just because someone asks for them? It seems like when you order what they have for sale the service is excellent. Why would you expect great service on something they don't offer? Just because you think they should be selling things they aren't doesn't mean they should or that you should criticize them for bad service. I don't get it. | ||
| Musclecargod |
The fact that this thread has grown to 4 pages = unbelievable... Move on, just my $.02 | ||
| Kruizen |
http://www.erikbuellracing.com/store/models/1125r/ 1125-header-set.html 1125 HEADER SET Front and rear headers for 1125 models. We have a limited supply of these from building race bikes. Though new, these are sold as a used part without warranty. S1101.10AZUZ Availability: In stock $250.00 Qty:Add to Cart. Just to stir the pot. According to Anon they don't offer these but I just cut and pasted this from their web-site. | ||
| Ratbuell |
According to Anon they don't offer these but I just cut and pasted this from their web-site. Um...actually Anon said this: No stock Buell parts available Note the word available. While they may have had them in the past, hence the item on the website...they have since sold out of the units because they have used up their allotment of race conversion bikes, which is where the stock parts came from in the first place. Anon's post meant, simply, that they are not a DEALER for OEM parts. They had a few take-offs at one time...and now that they're gone, they're gone. kinda like I wish this thread was gone... | ||
| Kruizen |
please note that it says "availability: IN STOCK" | ||
| Froggy |
Kruizen, you missed this by Annony.
So, they have an extra header or two laying around from a race bike conversions, and when they are gone they are gone. If someone needs only one header, their best bet is to buy a pair and toss the unused one on ebay, or go and buy one on ebay in the first place. | ||
| Blake |
>>> According to Anon they don't offer these but I just cut and pasted this from their web-site. That item is offering a complete set of headers, not just a front header. | ||
| Hybridmomentspass |
wow, this is still going on...... And Im helping  I enjoy reading this, its funny to me. Its funny to watch people say 'NO THEY CANT SELL THOSE!' and then people post where it says they are available and the funny back and forth. Thanks for the mid-day break! | ||
| Kruizen |
At this point I'm just having fun, because I don't really care one way or another. Never going to buy a $40k bike, nor one that a dealer isn't around the corner. Have had great service from americansportbike, so I'll just keep watching eBay and them for parts needed. My Online ordering system and pos system both crashed today so we are taking orders the old fashioned way with the phone and pen/paper. The only major headache is that we cannot process credit cards intil later. | ||
| Kinder |
Dktechguy112: Thats great! That didn't happen to me. Multiple calls during standard business hours and VM only with no responses. Emails non responded as well. I don't call companies after hours. :P I was inquiring about getting what I was after guys not holding them accountable for not having them available. How many times must I say that? Is literacy dead? As per people on this very site it was suggested to contact them for take offs to see if they can help. It was the no returned calls or emails that was pissing me off not if they could accommodate my requests. Especially when I am trying to order parts they do have listed. And I needed them shipped expedited which the site doesn't seem to allow for for internationals like me. If I walk onto a Toyota lot and ask for a 2009 Grey Tacoma with low mileage and they tell me they don't have one I have no right to get mad at them. Now I walk onto said Toyota lot and not one person even answers my question, then just walk away from me I have reason to complain. Get it? But there is a happy ending to my tale. Just got off phone with Michael at Erik Buell Racing. He told me they no longer offer engine braking on their ECM's for a few reasons (I didn't ask and he didn't say) but he would see what he could do. And he was able to source me a single header. He was awesome, fast and said order will be sent out today. Perfect! Even had some decals (which I could get cut for free by a buddy) added into the order. That is what I expect from ANY company looking to do business. Clear communication. Its not about parts/ service availability. They can either do what you ask or not. Its about communication with your client. People don't get mad when you tell them you don't have what they're looking for unless they are douche bags. They do get made when they are being ignored. So think what you want about my views of Erik Buell Racing. I don't really give a piss. :P | ||
| Dannybuell |
Kinder - I am on your side. Everyone on this thread is like the protective uncle, trying real hard but NOT doing very well. |
