| Author | Message | ||
     Juniorkirk |
Just got the bike back today from the dealership for it not starting. Here is the scans of the receipt. Cost me about $340 and everything on there looks like it should have been covered by warranty?   Is it just me or should I just suck this one up. Oh ya, and the 'fixed' tach is off by about 2k RPM now, the bike idles at negative 200 RPM now.} | ||
| Ratsmc |
I would not have paid that and would have thrown a fit demanding a call to H-D CS. that's all warranty work. | ||
| Juniorkirk |
I'm heading back tomorrow to cause some ruckus about the tach, and i'll be bitching about paying for work that should be covered by warranty. I just wanted to ride and not deal with any bullshit today. I just got off being on ship for 2 weeks and havent had a day off in nearly a month, and havent got to do any good riding in that time so i just said 'screw it for now, i just want to ride' | ||
| Dannybuell |
That 'screw it' attitude was what they were probably hoping for. I can't help but think they are double dipping. Billing the factory for warranty on that work as well. | ||
| Buellmojo |
What was the reason they gave you for this not being covered under warranty? I agree Customer Service should be getting a call. Call them when you are at the dealer, that way there is no confusion. | ||
| Froggy |
Wasn't your bike damaged in a crash? If parts were replaced due to crash damage, its not warranty. Also, events 1 and 2 are most likely requiring a new cluster, which would be warranty. | ||
| Nillaice |
don't be all piss and vinegar with them. let them know you are unhappy, but be calm and collected. don't loose your cool they are 'selling' you thier services. if you are irrational and enraged and have allready 'sworn them off' ; they have no reason to return you your $, since you will not be paying them money evar again. but if you present the issue in such a way that can keep a paying customer, it will be in thier best interest to issue you a full refund. | ||
| Froggy |
Oh, and it says its an estimate and not a receipt, whats up with that? | ||
| Ratsmc |
Naillace, they actually have to answer to H-D. I agree that being cool is the right approach but It needs to be made clear that this isn't acceptable. | ||
| Juniorkirk |
Froggy, they printed off the little receipt from the machine, but it cost me the $340. The bike didnt go in for wreck work. This was when i was riding it, stopped at the gas station and filled her up, go to start the bike and it didnt start. I sucked it up from when i wrecked her, which way %90 cosmetic damage (pod cover, k-bracket, front fairing, front fairing mount, headlight assembly, mirrors). Only thing they had to replace to get it to work from the wreck was the RH controls cause the starter switch was screwed up I like the guys at Bigg's and i'm pretty sure that they will try to work with me. I did bring it up with them today asking why none of this was warranty work and his response was "well, since we just clean the tach connectors, and rerouted the turn signal cables, it's not covered under warranty" But after i left and got back from my ride, i saw that they replace the right hand controls since the starter button was bad (definitely warranty work). I'll suck up the new turn signal since i have put an aftermarket fender eliminator on it from American Sport Bike, so i'm not pissed about that one, and those cables were tight as hell, and one of the connectors on the turn signal did rip off when i went to connect it. But for the starter switch, i havent made any modifications to the control system, so that wasnt my fault, and the tach still being messed up, and they didnt fix anything there, i'm going to fight for that one. | ||
| Ratsmc |
Wait, did they give you an estimate and get approval for the work before they did it? You should never be surprised by the bill when you show up. If you didn't approve the work and the cost, they legally can't do the work and expect you to pay for it. | ||
| Steeleagle |
Stupid question, but I'm seeing 2008 1125R. I'm ASSUMING you have an extended warranty or bought it recently? I didn't notice on the posts. | ||
| Juniorkirk |
Bought it October 2009 new from the dealership with the 5 year extended warranty | ||
| D_adams |
At the most, you should only be out $50 then. That's the deductible for the extended warranty and it ONLY applies if it's out of the factory warranty. The factory warranty should be for the first 2 years of service and your out of pocket cost should be ZERO. | ||
| Mountainstorm |
It's nothing you should have paid for....unless they want to claim that all of that was part of an earlier crash damage. When I laid down my bike (deer) I had some parts replaced that I of course paid for. Later when the left turn signal/mirror started flopping around like a droopy-eyed armless child they said it was not going to be replaced under warranty because it was crash damaged. I felt otherwise...but I decided the $85 was worth maintaining a decent relationship with the SM. As it turned out later on I did need some more warranty work (clutch leak) so the $700 that would have cost (or whatever) was handled. I think if I had been a raging hemorrhoid about the mirror they might have been less helpful about sorting the bigger problems. Or maybe I am just superstitious. Approach them in a reasonable manner and ask that they call CS and explain why you feel it should be warranty work and see what happens. | ||
| Jersey_thunder |
harley sucks !! | ||
| Fresnobuell |
I decided the $85 was worth maintaining a decent relationship with the SM. I don't understand why a SM would not want to goto bat for any customer on a potential warranty issue. Is this because it's easier to order to part and charge you as opposed to "fighting with HD/Buell" over covering the work under warranty? I think that's weak. Any SM worth his beans will look for reasons to cover under warranty way before actually asking a customer to pony up. | ||
| Froggy |
Yes, and there are even times when a dealer will not charge a customer thinking warranty will cover it, then HD denies it, then the dealer ends up eating the cost. | ||
| Juniorkirk |
how much does a new cluster cost these days. I'm thinking i'm just gonna bargain with them. I'll suck up the cost this time, but only if when they order a new cluster, its an '09/'10 cluster. I like the way the data is displayed on those clusters compared to the '08 cluster. I'll even let them charge HD for the labor and i'll just install it myself so they can just order it and give it to me, free money in their pocket. Wonder if they would go it? | ||
| Dktechguy112 |
The instrument cluster cost $250, its very easy to change out, one data wire and three nuts. | ||
| Juniorkirk |
oh, i know how easy they are to change. I've had to put mine on my new front fairing mount. I was just thinking if they dealership would go with the whole 'just give me the cluster and i'll install it' thing. | ||
| Froggy |
You can't get the 08 cluster anymore, only the 09 or 10 ones (both are different). $275 retail. | ||
| Juniorkirk |
Alright guys, need to clear a few things up here. First off, if anyone here got the impression that Bigg's is a bad place, that is 100% FALSE. The guys at Bigg's are amazing people and great to deal with. A few things out misunderstood about warranty work and kinda had me worried. I probably just didnt hear it cause i wanted to ride, but as i was getting my bike back, they said they were gonna look into it being warranty work and have it all covered. I never got a chance to go back there or call them until today due to be at work for almost 18 hours a day every day since i got the bike back. Secondly, they were able to get everything covered under warranty and are processing me a full refund of what i paid. I apologize to all the people at Bigg's for putting them on blast on here, i didnt mean for it to sound the way it came out. I always praise the guys there for their acceptance of Buell owners and their extremely positive attitude to always help someone out. | ||
| Froggy |
Good to hear it all worked out  | ||
| Blake |
So then, shall we disappear this thread? | ||
| Fresnobuell |
blue{Yes, and there are even times when a dealer will not charge a customer thinking warranty will cover it, then HD denies it, then the dealer ends up eating the cost.} Isn't it standard procedure to get pre-authorization before attempting warranty work? I know my dealer worked this way. | ||
| Ratsmc |
Yeah. My freakin' dealers haven't even been willing to do the troubleshooting to diagnose a potential warranty issue without authorization. | ||
| Juniorkirk |
Blake, yes, if you could take this one down, that would be greatly appreciated. I just wanted to make sure i cleared the guys at Bigg's name. | ||
| Smit3833 |
I have been less than satisfied with the warranty work and turn around time from Biggs. Now I bring it to San Diego HD in Clairmont, they have a good certified Buell tech there. | ||
| Dannybuell |
If you had never called, BOTH you and HD would have paid. It is SOP for dealers to call for warranty authorization. why take this post down? | ||
| Fresnobuell |
It takes a REALLY shady dealer to knowingly charge a customer and accept warranty money from HD. That's literally stealing from a customer. Unbelievable that actually happens IMO. | ||
| Kinder |
Danny... the reason to take it down is that with out proof it is slandering a business. The dealer info should be blacked out. Now at the same time FoS covers alot of stuff so..... | ||
| Ohsoslow |
none of it was slanderous, at the time of the OP he had paid for work that was supposed to be covered under warranty. i would be concerned if i paid for work that i thought should have been covered. i work at a large semi truck dealer, working on most types of diesel engines, Cat, Cummins, and Detroit Diesel. i never make a repair with out calling for authorization i have been burned before, the boss gets pretty pissed when you replace a $1200 ECM and it gets kicked back because you didn't follow the trouble shooting steps to a "T". even though it is the problem if you don't show how you got to that point properly they will kick it back, im sure Harley isn't much different |
