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Buell Forum » 1125R Superbike Board » Archives 001 » Archive through March 06, 2010 » Time to throw in the towel??? or Time to Throw Out the Trolls! » Archive through February 23, 2010 « Previous Next »

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Eece_ret
Posted on Monday, February 22, 2010 - 07:43 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Reference:
http://www.badweatherbikers.com/buell/messages/290 431/539700.html?1266722933

Keep in mind the bike has been at the dealer for over 40 days now
Also keep in mind this is driving me completely bat sh** crazy.

So I spoke with Corporate today. They are COMPLETELY clueless, part not showing any ETA, just BackOrdered, they have both my money and my bike, and could give a rats a** about me, the customer.
After poking around here quite a bit I have come to an understanding that this bike has many many flaws, IC's failing and misting up, LFL's that work or don't, clutches that leak hydraulic fluid, cam chain tensioners failing and grenading the engine, tranny's seizing (5th gear galling) and on and on and on....
With SOOO many issues with this bike and the MoCo seemingly incapable of standing by THEIR WORD to support the product I am beginning to wonder, should I simply throw in the towel cut my losses and call it a lemon and pursue a buy back.
I could use that money to buy something NOT related to the MoCo, or go the mosquito approach and let the warranty bills outweigh the purchase price making this bike a complete loss for them...

Poor Erik, the company that made it possible also tarnished his name and totally screwed him over, HD is the poster child for what is wrong with the USA today.
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Therealassmikeg
Posted on Monday, February 22, 2010 - 08:05 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Don't know what to say dude, sorry...
But it is just a bike, and things could be a lot worse..
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Dannybuell
Posted on Monday, February 22, 2010 - 08:05 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

buells are buells. three years of buell production is about a month of Honda production of CBR600's. Limited production means issues, that are eventually resolved.
My S1 had issues, it took about thirty thousand miles to sort it all out.

I hope your resolution comes soon.

dannybuell
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Illbuell
Posted on Monday, February 22, 2010 - 08:20 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Dannybuell you
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Froggy
Posted on Monday, February 22, 2010 - 08:20 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Several of those issues you mentioned were recalls to prevent a possible issues that to the best of my knowledge have never occurred on the street. The rest are minor issues with easy fixes, provided the dealer gets the parts in a reasonable time.

Doing a quick glance over your old thread, it looks like you had only one issue. You may want to call someone in the know about lemon laws in your area and see what could be done, as you most likely qualify. Do the math, see what it would cost to go that route and possibly buy another 1125 vs just waiting it out and letting the backorder clear.

When HD dropped the Axe on Buell, many suppliers cut and ran, so they had to renegotiate new contracts with both new and existing suppliers. I don't know if that is the case here, but it probably contributed.

Personally, I would wait it out and let them fix it, and see about getting some kind of compensation from the dealer or HD due to the extended down time. The bike is awesome, and one minor quibble wouldn't make me get rid of any of my Buell's.
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Brumbear
Posted on Monday, February 22, 2010 - 08:37 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

lemon law if applicable and you can actually put a small claims court case in against the dealer and H-d along with lemon law and you would win against them in your case they really can not fight it
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Vinb
Posted on Monday, February 22, 2010 - 08:45 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Yea than you can get the R not another CR
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Blackflash
Posted on Monday, February 22, 2010 - 08:54 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Oh man you live in california too.You should be riding dude.Id threaten the dealer with a lemon law suit .Tell them you'll give them two more weeks.Ask for all your warranty records.This will let them know you mean business.Sorry to hear things are not getting better.I have 18k on mine with just minor issues the first 5k .After that she seems to have no hiccups.I have the fourth flash and dont plan to get the fifth .I do notice my clutch weep again.Never ending clutch weep.Gotta love it.
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Jespo_m2
Posted on Monday, February 22, 2010 - 08:54 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

What year and model do you own?
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Mr_incognito
Posted on Monday, February 22, 2010 - 09:18 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

I was gonna say the same as Brumbear, check your Lemon Law if you have one. Its tough having your bike in the shop so much, trust me I know. The one thing I can tell you is that you do decide to wait it out, youll be happy you did. I was very close to claiming Lemon Law on my 08, but instead I cut my losses at the dealership I bought it from and found a new one to finish up all the problems. The new dealership made all the difference in the world. They fixed all my problems, and now ive been riding my bike for a lot of miles with no problems.

Dealerships are hit or miss, but when you find a good one it will make your life a lot easier....I drive over an hour 1 way to mine just because they treat me so well.
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Moosestang
Posted on Monday, February 22, 2010 - 09:24 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Blackflash, you never said if your water pump is still weeping coolant? Mine seems to weep when the bike is cooling off, not when it's running.
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Vanslam
Posted on Monday, February 22, 2010 - 10:38 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Lemon law and get a supported bike. I liked my 1125R but I saw the writing on the wall and sold it. It was a very nice bike but... well you know.
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Syonyk
Posted on Tuesday, February 23, 2010 - 12:37 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

The real question isn't "How will this issue get handled?"

The question is, "How will it be if something fails 2-3 years down the road and you need a part?"

I'm not entirely convinced the answer will be one we want to hear.

My plan is to keep the bike until I start having issues with parts or service, then sell it & buy something supported.
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Therealassmikeg
Posted on Tuesday, February 23, 2010 - 06:11 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Larry,
Lets investigate other options here, and see if we can come up with a solution. there are a few avenues you can follow I'd try all of them..

Buell has decided to update the water pump and housing to address a coolant leak issue. the parts are on back order.
There are thousands of 1125's that are not leaking coolant.
Why can't they just replace the original water pump seal and parts necessary to get you up and running for the time being..
(it cant be more than an impeller, impeller seal, case seal and gasket or oring)
These parts may still be availible or dealer parts search could find you the necessary parts needed.
How about it??? (buell parts guys and techs)
Can we help Larry get his bike up and running again??


Here's the con tact info for Rotax if you need it.

http://www.rotax.com/en/Contact/

I hope you find a solution soon

Cheers

Mike G

(Message edited by therealassmikeg on February 23, 2010)
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Therealassmikeg
Posted on Tuesday, February 23, 2010 - 07:11 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Quoted from Syonic
"The real question isn't "How will this issue get handled?"
"The question is, "How will it be if something fails 2-3 years down the road and you need a part?"
I'm not entirely convinced the answer will be one we want to hear."

I think it would be safe to say that the majority of the BadWeb population have purchase new/used Buells at 1/2 off list price knowing damn well we would face this issue sooner or later.
Knowing this, "We" (meaning all of us here) need to sharpen our survival skills NOW. Parts will always be availible (somewhere/somehow)
I can only see good coming from this. Sure things aren't perfect, but nothing these days is perfect.


"My plan is to keep the bike until I start having issues with parts or service, then sell it & buy something supported."

Well Syonic, Thats your choice...
As long as there are people willing to help out here, All of us will have support.
So I guess you'll be around for a while ???

Cheers

Mike G

(Message edited by therealassmikeg on February 23, 2010)

(Message edited by therealassmikeg on February 23, 2010)
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Justa4banger
Posted on Tuesday, February 23, 2010 - 09:06 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

jungle internet...

(Message edited by justa4banger on February 23, 2010)
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Justa4banger
Posted on Tuesday, February 23, 2010 - 09:06 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

i feel your pain and it does suck... I bought my new R and the first 40+ days of ownership it was in the shop....

On the flip side its been great ever since...

i don;t know what to tell you, but i hope things work out for ya.
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Zayn
Posted on Tuesday, February 23, 2010 - 09:22 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Hi, sorry to hear about your troubles, but i know how you feel. I waited more than 5 months to get my baby back from the dealer
(waiting on parts). Finally got it back on
the 10th of Feb. Hope everything works out for you!
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Vinb
Posted on Tuesday, February 23, 2010 - 09:40 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

If you want I'll sell you this to ride till you get your bike back http://www.youtube.com/watch?v=kM2B0i1v_fo&feature =youtube_gdata
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Cheddarheads4erik
Posted on Tuesday, February 23, 2010 - 09:45 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Where to start? From your other thread, I have a few questions; You bought this bike unseen with 100 miles on it? If you noticed that the bike was delivered "spraying oil" all over the front of the bike, why did you buy it? Wouldn't a motorcycle leaking oil all over the place from any dealership be a red flag to a buyer?




Eece_ret- " Bike delivered with 100 mi already on the clock. When asked why they said it was for ride tests. Seemed excessive, asked if it was a demo unit, assured that it was not, I think they are liars.
Notice bike sprays oil all over front of bike. Was told that this is not a problem. Start my own inspection. Find broken fasteners on air box. Denied they were the source of the problem, denied my warranty claim. Find PCV not connected to Air box... Hmm maybe that is where oil is coming from (ya think!!!!?)
Gouge in front rim. They admit this was there mistake, replace rim (why they ever put it on a tire changer is beyond me)
Tell me they cannot fix water pump due to backlog of service and inability to work on the Helicon "cause no one here has ever taken one apart" advise me to seek a different dealer (why they sell Buells is beyond me. These guys were the worst, will never do business with them again, hope they fold)"
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Court
Posted on Tuesday, February 23, 2010 - 10:00 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Amazing.
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Vinb
Posted on Tuesday, February 23, 2010 - 10:09 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

You know reading all that bull about your bike it sounds to me that it was dumped that would explain most all your problems I think
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Sknight
Posted on Tuesday, February 23, 2010 - 11:21 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

It's not as simple as declaring lemon law and them taking it back.

After all the paperwork the supporting company has 30 days to make a repair, at which time they'll send someone who has the authority to "Do whatever's necessary" to repair it. Since it's a water pump leak parts will be found somewhere even if they have to go to an Aprilla dealer (If it'll fit.) and buy one. Complaint fixed, situation resolved, time, money and effort lost.

I'm not crapping on the situation, it sucks, but this is what will happen.
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Tbenson
Posted on Tuesday, February 23, 2010 - 12:01 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

As Vinb stated, I would see if the bike was dropped or laid down at the Dealer.

It seems odd why things were removed from a new bike for no reason.

Then again, this might be hard to prove since you have taken delivery of the bike.

Hopefully but probably not, the Dealer will admit if the bike was dropped or laid down, if asked.

Good luck, I hope you get it sorted out!
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Moosestang
Posted on Tuesday, February 23, 2010 - 12:03 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

There are thousands of 1125's that are not leaking coolant.

I wouldn't go that far. I didn't even know mine was leaking until reading his post. It's not like it drips on the ground. It's enough to leave a nice trail and a gooey drip of coolant on the bottom of the case.

On the up side, my clutch has never leaked.
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Therealassmikeg
Posted on Tuesday, February 23, 2010 - 12:30 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Ok you got me... but you get what I'm saying.?.?.
I read the OP a few days ago so forgive me if there is something I missed.
There is more than one way to solve a problem, sometimes you need to be creative.
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Eece_ret
Posted on Tuesday, February 23, 2010 - 12:35 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Morning all;
Thanks for all the advice, yesterday was not the greatest day and there was a heavy dose of venting. Its amazing what an evening out with friends and a few bottle of wine can do for the spirits. With that in mind...

Jespo_M2: It's a 2009 CR
Moose: That is the EXACT same behavior as this situation. Seems to leak only after shutdown (at least that is when it flows the greatest amt.)

Syonyk: Nail on head... This is a serious concern, for while I bought the bike with full knowlege that Buell would be no more, I mistakenly believed MoCo would live up to its word that they would support parts and service for no less than ten years. I have come to the understanding that the MoCo's word is about as reliable as a 2$ hooker. If the MoCo wasn't involved I could see aftermarket coming to the rescue down the road. I'd bet though that MoCo has every bit wrapped up with patents (read protectionist legal mumbo jumbo that would preclude an aftermarket supplier from say casting bits and selling) If things go that way we are totally screwed... Could have an otherwise perfect bike, left stranded to rot because MoCo won't run any more batches and aftermarket cannot. Good luck selling it then...

Chdderheads: Good questions.
1: Yes purchased unseen.
2: Why did I take the bike with these issues. Well that's a story. The dealer said bike was still in a crate when I lined this up over the phone (they are about 100 mi away). Went down that weekend, took care of all paperwork, 100% payment (cash, 7800$, high price but they were getting scarce) and awaited for prep. 1.5 weeks later I am notified the bike is ready for pickup. Wait for weekend, (now pretty much at week 2) get the wife and the car, 1.5 hour drive later come to find out "ooops we missed something bike is not ready"... Repeat (yup thats right TWO drives down there, no bike, now at week 3 for PREP!!!!). Was ready to pull the sale right then and there, but kept a cool head and allowed the dealer the opportunity to make it right. Arrange for delivery, bike is delivered the following Thursday. Its 8 PM and dark out (Nov 20 something sun goes down early). I notice the mileage and ask the delivery guy WTF, he has no idea says it was probably racked up for road tests by techs (don't blame him.. He's just the delivery guy... don't kill the messenger and all). Next day sun is out, notice the rim, WTF, call the dealer, they say they will replace it. Couple days later (ODO now reads about 175), notice oily film on front of bike, again WTF, call dealer, am told they will investigate when I come for the rim. Week or so goes by, notice coolant leak, WTF, call the dealer, again told they will investigate next time down. Third week (now about 350 on the ODO), start poking around as the oily film is getting thicker and thicker. Pull airbox cover, notice couple tabs are BROKEN OFF the lower airbox, WTF, keep going find PCV is not connected, get that squared away.... Call dealer, inquire about this, they deny everything, say that I broke all this stuff, deny my claim, oh by the way we have your rim. Go get Rim swapped, while there I am told quite frankly to go F myself they will not work on the bike, service mgr. tells me that I must have broke these items, they cannot possibly submit this as warranty THEN tells me I should seek a different dealer as they cannot work on the Helicon, proceeds to tell me he/they will not service the bike as he believes I have been tinkering and any problems stem from there (um so I guess taking the airbox off destroys the warranty...) "Oh by the way we cannot swap this rim today, please come back next week to pick it up". Total BS, I swap tires on my FZ from start to finish with a manual (ie hand) changer AND balance them in under a couple hours, why they could not do this when I saw open stands and a fancy tire changer, is beyond me.
Speak with Mgr. tell him I would like to return the bike, for refund. Am told to F myself, bike has been ridden, cannot issue a refund, offers me a couple grand, almost punch him out.
Get the bike back the following weekend. "Oh we never got the owners manual, we'll mail it to you" Just got it in Jan, two-three months after purchase no shrink wrap, pages have oily fingerprints all over many of the pages (like the oil check procedure pages). Thanks ass holes.
If I had seen these issues in the showroom I would have NEVER EVER NEVER handed over my cash, I truly feel Golden Gate Harely of Corte Madera swindled me, sold me something used and abused etc, and were just coy enough to fly beneath my BS radar (like night time delivery...) but I cannot afford to hire a lawyer (cant' sue HD cause they have all my money) so I'm stuck.

Vinb. Thought the same thing.... Can't locate the usual suspects on that one, no scratches etc that would normally indicate a crash... Now a tip over in the shop... That I can believe.

Sknight: Yeah pretty much how I read the situation and the statutes, although as the bike has already been in the shop for more than 30 days (not including dealer "prep") I think I already qualify.

Again sorry for the S**t storm, I was pretty damn pissed off yesterday, I sincerely appreciate all the input and well wishes. I will keep y'all posted as to what occurs. (honestly if MoCo would ship me a 2010 R or CR I'd shut up and burn asphalt... I'd never do bunsiness with them again, but, I'd happily enjoy one great Moto)

(Message edited by eece_ret on February 23, 2010)

(Message edited by eece_ret on February 23, 2010)
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Syonyk
Posted on Tuesday, February 23, 2010 - 12:44 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

A similar (but far less bad than yours) experience with a dealership is why a friend of mine promptly (month of ownership) traded his 1125R in on a CBR1000, and hasn't looked back.

A "fresh in crate" bike should not have 100 miles on it when you pick it up.
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Eece_ret
Posted on Tuesday, February 23, 2010 - 12:55 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Oh BTW. The bike is not at GG HD, not since they swapped the rim, screw them, wouldn't take it back to them if they paid me and had the revised pump in hand. Folsom HD now has my back (was Rocklin HD but they consolidated their stores). Although this is an ongoing situation I cannot say enough good things about Folsom HD. As you can see from my post I am a bit heated about this, they have EXCELLENT customer service skills, cause I'm approaching nightmare status (as in I am a nightmare...)
and they keep composure, and talk to me straight no BS. Honesty goes miles in my book.

Therealassmikeg: Thank you for your thoughts. Not a bad idea, however the procedure is a large one, and would have to be repeated at a later date when the updated parts arrive (if they arrive). Honestly I'm considering taking the bike back and running it till the part comes in. At least I could get some miles in while waiting. It is a pain in the ass to have to keep going back and forth to the dealer tho...
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Eece_ret
Posted on Tuesday, February 23, 2010 - 12:59 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Syonyk: AGREED! 100 mi is ridiculous. I'm starting to lean towards your friends path The comedy there is I sold my 954 to buy this shop wh*re ; ) Sell a honda to buy a buell to return it to buy a honda. Ouch I think I brained my damage.
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