| Author | Message | ||
     Slypiranna |
"Bike stayed at Memphis store as Jakov wanted to sell. Bike was parked and displayed daily(weather permitting) under front porch along "used bike wall". Bike was tagged at $9995 for a 2008 XB1125R (price that was negotiated with Jakov)" No drama with this question, just a question...? XB1125R? ...I recently walked into a dealership with a left over 08 11R on the floor... It was tagged as a 2008 Firebolt(!?...I had to hide my wonder from one salesman.) Hard to sell anything that a potential customer is more so educated on? Moving on...I'm very sure that all dealers are very concerned and dedicated in solving any issues with any and all customers. Work with them. | ||
| Rockabilly_princess |
XB1125R It's how they are listed in the system oddly enough. | ||
| Redscuell |
Fresno and Court, you're really going to have to have facts before you spout off. You embarrass yourselves. And knowing full well that you'd both do that (spout off without wanting facts) I brought these pics with me, which illustrate the facts. If you want the facts, then seek them. Don't just opine; opinions don't substitute for truth. Fact one:  Fact two:  Fact three:  Fact four:  First rule of good customer service: the customer is always right. Second rule of good customer service: refer to first rule. The attitude of the customer does not create good, or bad, COMPETENCY on the part of the servicing/selling dealer. In this case, the low competency is evidenced by the facts. Low competency equals poor customer service; as does failing to correct the low competency. Don't spout off about what you WANT to believe, based on whether you like me or not. Instead, strive for good customer service; which is, make the customer happy whether you like him personally or not. Then he comes back and spends more money. IT'S NOT A SECRET. Though I recognise that some here see themselves as the Knights Templar, with a mission to spread The Word and to slay the Infidel, nevertheless this particular Holy Crusade will succeed only if you make the customer happy, not if you slay him. | ||
| Brad1445 |
Holly Cow, if everyone was as HONEST as the post I just read this would be one happening place!!!! Like a ray of sunshine cleaning a fog filled basement. Maybe it could start a trend. Truth = Product Improvement = Increased Sales Redscuell = A BUELL ENTHUSIAST! One point for the good guys! | ||
| Sparropie |
That's for true | ||
| Cyclonedon |
Normally when you bring a rant to a bulletin board like you have, the dealer tells you where you can stick your bike. the absolute worst place to bring a problem with a dealer is to a motorcycle board. Every dealer out there is trying to run a business and when something goes wrong, you should talk to the dealer / owner and explain your problem to them because they need to keep you as a happy customer to grow their business. And all good dealers know that! Try working out the problem with them and not try to throw them under the buss on a motorcycle forum. | ||
| Slypiranna |
Agreed, Work with the dealer/direct... ...NOT the internet. What would any one of you folks do tomorrow if you lost your computer and cell phone? You'd be forced to deal in person...thats what. I'm very sure the tone would be different or service/satisfaction to said customer would be at a disadvantage. WE ALL MAKE mistakes...it's how we work together and communicate that eventually finds resolve. Next | ||
| Reepicheep |
Wow. I long for the days in which an unexpanded brass collar represented a significant obstacle in my life. Or maybe I don't. The nuts I crack these days are *so* much more interesting... | ||
| Avc8130 |
The only thing that would concern me about this is if the dealer couldn't install a riv nut properly, how could you trust them to check/adjust your valves? ac | ||
| Brad1445 |
Rut Roh, now another repost disappeared. It was from court, I dont remember it verbatim but it said something about somebody whos name Rhymed with Bedfuell and some like he made a glass pole out of himself????? | ||
| Dbird29 |
I hope nobody slits their wrists over this... | ||
| Brad1445 |
OOPs, I forgot you need to have facts, I found this page open I found an old window still open. WE should look into these disappearing post. oops I found it old window open at the bottom  | ||
| Fresnobuell |
Red, your service manager doesnt want to see your face because you have been an a$$ under the "customer is always" right motto. You might be right in theory, but they are human. You reap what you sow. As far as the rivet/screw thing, I think that says lots about you...once again. | ||
| Ft_bstrd |
I don't care how "right" a customer is, the dealer has the right to tell the customer to take a hike when they are being unreasonable. It's a rivnut. It ain't like they left a wrench in the cylinder. Maybe you should have picketed the store. I'm sure they would have been happy to properly cinch the rivnut afterward. | ||
| Brad1445 |
Is Customer Service Dying? "America is a service economy is one of the great truisms of recent decades." "Yet in some industries, customer service has been waning. This is especially true of the transportation, communications and utilities sectors." http://abcnews.go.com/Business/story?id=87058&page =1 | ||
| Sparropie |
I can't make my posts dissapear  | ||
| Chadhargis |
A customer/vendor relationship is a symbiotic one in most instances. The customer needs a product or service the vendor sells. It's a two way street, not a one way one. The customer is NOT always right, and the vendor has more than one customer. If they spend too much time servicing one PITA customer, then many others may have to wait while the unreasonable one gets the attention of the staff. I can remember when I was doing insurance sales, and the guy I was working with was trying to make a sale with an older lady. She was asking 1000 questions (versus simply reading the material provided which answered all her questions) and he patiently answered each of her questions while we had a queue of people waiting in line to talk to us. She finally says, "Well, it all sounds good, but I don't trust you insurance people. You are all crooks", to which he responded. "Ma'am, I'm sorry you feel that way. Why don't you just go ahead and leave, because I don't want to sell you a policy. I'm sure you'd be nothing but a pain in my ass". My jaw dropped, but nearly every person waiting in line who heard the exchange commented to us that he was right for dismissing her, and many told us she was horrible to work with. I would have handled the situation differently, and I believe my co-worker was rude, and he could have tempered his words. But the end result would have been the same. The customer leaving, pissed off. Moral of the story, mutual respect will typically get results. Always try to understand the other person position. People do make mistakes, but never put the mistake above the person. We're all human. The issue here isn't about a rivnut. It's about human interaction. | ||
| Badlionsfan |
The customer is always right, except when they're wrong. | ||
| Tpoppa |
In most cases, things go well and everyone is polite. It's when things DON'T go well that dealers show their mettle. Let's face it right or wrong...when a service department makes a mistake (and they do) their first notion is to shift responsibility to the vehicle owner. In some cases owners are to blame, in some cases the service dept is to blame. But this notion that we should kiss the dealers A$$ to get an issue resolved is completely laughable. Any service dept that feels this way will never see my $$$. Dealer support has long been a problem for Buell owners. Over the years I have seen it improve, but it's still far from ideal. HD dealerships are used to being 'the only game in town,' but HD's demographic is aging (a known fact). It's in their best interest to get younger blood in the door and treat them well. If they can treat the younger Buell/sportbike customer well...just maybe they can sell you an Electra-Couch in 10 years. I can forgive a mistake (we all make them), it's what happens after a mistake is discovered that proves ones character...that goes for dealers and customers. (Message edited by tpoppa on August 14, 2009) | ||
| Chevycummins |
It seems like I just read something that stated HD came in second on customer service this year. | ||
| Avc8130 |
"2nd place is the first loser!" Someone had to say it. Do you have a link to back that up? I am curious. We have seen such a vast array of complete satisfaction to complete hatred on this board. Satisfaction WILL make return business. ac | ||
| Damnut |
It's a rivnut. It ain't like they left a wrench in the cylinder. The only thing that would concern me about this is if the dealer couldn't install a riv nut properly, how could you trust them to check/adjust your valves? +1000 If the dealer can't take the time to properly fasten a SIMPLE riv nut then why would I want that dealer to touch anything else on my bike? I'd be pissed too, even more so if I had to pay for that. | ||
| Chevycummins |
I think I saw it in Cycle World magazine last month's issue? | ||
| Ccryder |
Jacov, did you get any of your situation worked out before Red hijacked your thread? For a moment I thought that Red was having a problem with the same dealer until I looked at his "bio". I just hate to have the waters muddied and not get things addressed to someone's satisfaction. Time4Work Neil S. | ||
| Xl1200r |
All I'm going to say is that I try to keep from posting on here about a vendor or product until everything has been resolved. I recently made a purchase, and at this point it hinges on being a mostly positive product review or a story about a total failure in customer service. Bottom line is my mouth is staying shut until the issue is resolved to my liking or I just decide I've had enough and tell these guys to shove it. I try to be as polite as flexible as possible when it comes to customer service issues, attempting to portray myself as someone the company WANTS to help, but even I have been met with companies who seem think I'm an idiot or unreasonable. I remember getting new tires put on my bike. The independant shop installed the wrong size on the front. I noticed this before I left, made mention, and I was told I would never notice the difference. After the ride home, I DID notice the difference, so I called up the shop to get it changed. I was told, word for word, "I can't sell that tire, you've ridden on it", and he refused to eat the cost of the wrong tire, forcing me to. This is after I had just bought a $550 helmet from him. He won't get another cent from me. Anyways, carry on. I'd say I wish the problem gets resolved, but so much (including the original post) has been deleted I have no idea what the issue even is. | ||
| Tnxbrider |
Thank you Badweb for hosting this forum. I spoke with Jakov about an hour ago and he was on his way to pick up his bike (at zero charge to the customer...Buell warranty). We, as dealers, never wish to shoot the messenger for bringing a situation to our attention. We would prefer to have the opportunity to resolve any issue before it becomes a public matter. But still, even in this instance the customer was trying to bring an issue to our attention and I can appreciate the frustration of not having your bike working properly or as you would would expect it to operate. In this instance we have been able to successfully resolve this concern. In doing so, I hope that we have gained the trust that if there is ever anything you as a customer need that you know you are welcome and encouraged to bring it to our attention. This is not a promise that any and all issues could ever be resolved, but it is a promise that we would try and resolve anything that was even remotely reasonable. I have been watching and reading some of the posts in this thread and wanted to add my two cents worth to the rest of the forum. * "the customer is always right" I believe this to be true... however there are some cases especially in the instance of abusive behavior to any employee, that it would be time for the customer to right somewhere else! Take care and thanks again to all for assistance in helping to get this situation successfully resolved where the customer and the dealer can both step away saying I glad that we were able to leave this situation happy and honorably. Tom Bumpus Bumpus H-D and Buell Now back to being another rider, a TNXBRider See you in the wind. T | ||
| Daggar |
You make me wish I lived in Tennessee, Tom. | ||
| Doerman |
We've just witnessed the behavior of a first class individual. Tom, I'd be honored to meet you some day, either in your store or out on the road. | ||
| Tnxbrider |
To Quote Jamey Johnson "You ought to see it in color" Come on out for a visit. T | ||
| Ft_bstrd |
Please come see us! I can promise a first class experience!!!! |
