| Author | Message | ||
     Neufey |
Hello everyone, I baught a nice shiney new 08 1125r back in feb. of this year, Its a great bike and I've had alot of fun on her but its always had an engine surge. I de-noided it and that made it better but it was still there. A few weeks ago now I took it in for them to look at and they told me my alternator was bad and had to be replaced. So after waiting 3 weeks for the parts to arrive they started to work on it and discovered that in fact my crankshaft was bent from the factory. so now I need a new engine which will hopefully be here in 3 to 4 weeks if you can believe that. Anyway I was wondering if any of you on here have heard of this before or if its just bad luck on my part and if theres anything I should watch out for and have them look at while they have my bike for the next month? | ||
| Redbuelljunkie |
Hmmm... something just doesn't sound right about that if it's how you explained. My gut-feeling, if it were my bike, would be that they damaged the bike while they had it- and are now having to "fix" their screw-up. I just don't see how a routine alternator diagnosis would lead them to discovering a bent crankshaft- thats like the difference between having a wart removed and open-heart surgery... definitely sends flags up to me. | ||
| Ridenusa4l |
4 WEEKS!!!, jeez my dealer got mine in 1 WEEK, it should only take 7-10 days. Jake | ||
| Court |
>>>so now I need a new engine which will hopefully be here in 3 to 4 weeks if you can believe that. No, I can not believe it. Motors are kept crated, ready for immediate shipment. There is no reason you could not have one in a day, perhaps two. This whole series of events sounds quite odd. The "alternator / crankshaft" sequence is like going to check a book out for the library and discovering water bills in England are incorrect. JDLR | ||
| Oddball |
I'm curious, how was the crank bent?  I'd think something like that would tend to vibrate a bit oddly, at bare minimum, would it not? | ||
| Neufey |
One week you say that would be a whole lot better than the 3 - 4 they told me thanx for the heads up Ridenusa4l. The bike did vibrate a bit but no worse than the demo bike i rode. I looked up the customer service phone number and I'm going to give them a call monday morning and hopefuly they will be able to expidite things. I have to say the service department at my dealer has been all that confidance inspiring, anytime I ask them something all I get is a umm I dont know. the original diagnoses was that my bike failed the idle charging test or something like that and that my alternator voltage regulator and several diodes needed to be repaleced. when the tech started putting everything back together he noticed it wasnt fitting right. that was 3 weeks of them having it to figure that out. I'm realy not impressed and am hoping customer support will do more for me than what the dealer is. | ||
| Ustorque |
sorry to hear about your bike, but just a word of advice: be nice when you call BCS. they are not your dealer, and although your dealer is not holding up their end BCS will as long as you stay cool and calm. You may get caught up in th HD web in the beginning of the call, be patient and they will help. | ||
| Neufey |
thanx for the advice, Ill keep that in mind while talking to them | ||
| Ducdood9 |
be nice when you call BCS. they are not your dealer, and although your dealer is not holding up their end BCS will as long as you stay cool and calm. You may get caught up in th HD web in the beginning of the call, be patient and they will help ---------------------------------------- sounds like the soup Nazi from Seinfield | ||
| Zac4mac |
Soup nazi or not, BCS is not a birdnest you want to poop in if you want favorable results. Reality sux sometimes. Zack | ||
| Ustorque |
sounds like the soup Nazi from Seinfield Ducdood, someday you may be in the position of having to deal with BCS, by all means feel free to go at them with a crappy attitude and you will see how quickly they can close the door on you. when dealing with BCS the old adage "Treat others as you would like to be treated" is the only way to go. The answer is yes, i drink the kool-aid, and it is good! | ||
| Ducdood9 |
Well maybe they could come up with a package to sell like you buy extra services in the finance department. It could be called just fix it. You pay an extra $500 or so up front so you don't have to act like you did something wrong when the bike breaks. YOu can speak in your normal tone of voice to be expected when someone's new bike does not perform as expected. You could just relax and act like a normal disappointed human for the $500 and the person on the other end could act just as interested as those who did not buy the plan but bow extra deep and apologize for interrupting the service preps day. I feel really stongly about this if you cant tell. I DO believe the customer is always right and it is this point I find the most interesting since I started reading here. Watching people like Court help some people and Ignore others because the customer was upset. Yes the golden rule is always helpful but a customer service rep should be tough enough to listen to a very upset customer vent them bring them down to earth with kindness. | ||
| Ducdood9 |
Use the extra $500 to train the reps how to deal with upset customers in a way that makes the customer feel good. | ||
| Ustorque |
You've missed my point, but thats o.k. i'll be alright. sorry for the thread jack, good luck with the bike Neufey. | ||
| Rfischer |
Bad alternator = bad crank..??? Hmmmn... Maybe, just maybe, the dealer tech found excessive end run-out or play, but that is a long way from a "bent crank". More likely a bearing. However, you would have most definitely noticed noise and vibration if that was the case. And, how is it that a fuel-timing map issue [well known and easily remedied with current Buell downloads], turns into a "bad alternator"? And from there to a "bent crank"?? My bullshit-0-meter is oscillating... | ||
| Chevycummins |
I wish my surge was "easily remedied" by the latest map but it was not. I also have pulsating lights like a regulator problem, I'll ask the dealer to check the crank run-out or play if they deem their is a charging problem and have to remove the cover to check the stator. | ||
| Carbonbigfoot |
Watching people like Court Uuuuhhhh..... Exactly how many people "Like Court" do you see here? Dood, you are seriously on the verge of being classified as a friggin TROLL. R | ||
| Zac4mac |
I think he fell off that fence a while ago, Rob. I KNOW which side he fell on. | ||
| Court |
Troll . . . maybe . . . maybe not. But we gotta talk cause you have some seriously mistaken information. You said:
Ooops on you. I think you just caught up in the internet game but I have never not helped anyone because they were upset. In fact, most people I help are upset and in 90% of the cases justifiably so. The ONLY folks I have ever simply walked away from are the one's whose Mother's failed to teach them simple manners as children. If a person can't be polite and provide facts I simply have no need nor desire to get involved. I've been party to resolving over 37 Buell "misunderstandings" between BCS, customers and dealers in 2009. I'm pleased and proud to stand on my record. But . . . guess what . . . almost always someone is pissed off at me, most the time it's Buell Customer Service. But that's okay. I make sure information is conveyed accurately and customers treated honestly and fairly. You erred when you spoke. Court | ||
| Bikejunky |
"If a person can't be polite " Court You  on this one. I am so tired of people being jerks when it isn't called for. When is being a jerk called for, NEVER, thats when. | ||
| Unibear12r |
Nor does Court help people just to wave his own flag. I've seen him offer help on the sly and say to keep it on the QT. | ||
| Neufey |
Well after a long day of talking to the canadian customer support and being directed to BMC support and directed to another person on the northren side of the border I finaly got somewhere and I will say even tho I wasnt in the best of moods not being a jerk on the phone got me tones of useful help. I talked to a great rep who works for HD canada explained my troubles to him and he call the service manager at my dealership who them promptly called me, trying not to sound to upset that I went around them, told me that they are actualy still waiting for comfermation from HD/buell as to what they are going to do exactly with my bike but he did say he can have a new engine in about 10 days not the 3-4 weeks i was told earlier. So he's taking a special interest in my bike and is now going to make sure that the situation is promptly resolved. So all in all I'd say im pretty happy at this point with the ppl on the other end of the phone dealing with us upset customers, even if it did take 2 hours of phone calls to get in touch with the right person to get the ball rolling. (Message edited by neufey on July 20, 2009) | ||
| Court |
>>>I've seen him offer help on the sly and say to keep it on the QT. Most the time, particularly when providing replacement bikes or "custom" parts (just did 3 of those) I insist folks say nothing. But the point is simple manners. I just delete ill mannered e-mails that rant without facts. Glad to hear the Canadian group is on top of this and hopefully it will be resolved quickly. Court |
