| Author | Message | ||
     Avc8130 |
My 08 is subject to the brake line recall. I called the dealer (Liberty in Rahway, NJ) 2 weeks ago and they said they were having trouble getting the parts for the recall and product improvement (kickstand spring, etc). They took my info and said they would call when parts came in for a same day service. I called again today to follow-up and they said they still can't get the parts. Anyone else having trouble getting this safety recall performed? My brake line is getting pretty messed up, all the plastic coating is gone. ac | ||
| D_adams |
Stop riding it, take off the fender, front wheel and caliper. Route the brake line around so the line is to the outside, then put it all back together. I would NOT ride with the line getting worn. I moved mine quite a while back and asked the dealer about it later. They still don't have the bracket in question, several months later. No big deal for me since it's not wearing any more. They said they would call when they got some in. | ||
| Avc8130 |
Hmm...that would be easy enough...assuming I have the equipment to remove the front wheel! I will need more than just a new bracket as the line is clearly damaged...the recall includes a replacement line, right? ac | ||
| Zac4mac |
For the Safety Recall, there are 2 kits for 1125s and 2 for XBs. We are having a wait for them too. If I get time today, I'll harvest the numbers and check availability. Loretta is still waiting for the official kit, I already re-routed and moved the p-clamp over like the kit does. Z | ||
| Mr_incognito |
My kickstand recall stuff took about a month to get....seemed like forever since my original kickstand spring popped off and I had a jerry rigged one from Ace Hardware on it LOL. | ||
| Pariah |
It's normal to have to wait for the dealers to get the parts. But I think some dealers are better at (more keen about) getting the parts than others, and some dealers have the parts in stock, while others do not. Yeah, you'll get a replacement line if there is clear damage. If you think the damage is really bad, might be best to call the dealer to pick up the bike (unless you have a trailer). (Message edited by pariah on July 14, 2009) | ||
| Ducdood9 |
One bike I owned, I had a dealer that was so good he would call me when a recall came out to set a time to come in. Part was there I assume as I never waited. I wish more dealers watched over their customer base like that. Great opportunity in slow times for a dealer to shine in simple ways and stand out from the crowd. | ||
| Ccryder |
Yep a good dealer is HARD to find. We are VERY lucky here in middle TN to have such a GREAT dealer as Bumpus. THe owner is an 1125r rider and knows how to shred some tires (on the track of course) but I also hear many kudo's from the Bar & Shield crowd too. Later Neil S. | ||
| Samcol |
My recall items take MONTHS to get in usually. The dealer claims it's on Buell's end which may or may not be true. I'm not sure. | ||
| Xnoahx |
Just an FYI, I just ran the numbers for the various brake line kits and for the vent hose/sidestand spring kit and the parts are showing as active with HD meaning that they should be available to ship out to dealers if dealers order them. | ||
| Pariah |
Another FYI, my dealer didn't have the brake line recall kit when I first contacted them. I asked them to order it and only two weeks later, they have it. I'm just going to schedule my appointment now... | ||
| Avc8130 |
I don't know. Liberty is a sponsor here and supposedly the best dealer in the area. When I was looking to buy they at least knew what an 1125 was. Kosco, who is MUCH closer to me, had no clue. I would feel much more comfortable with Liberty doing the work, but I don't understand why they can't get parts for a safety recall. ac | ||
| Crowley |
You can re-route by removing the brake lever, and then unbolt the master cylinder and thread it through. Takes 5 mins. My dealer fitted the new bracket but didn't replace the damaged line because I'd covered it with some fuel line to stop it damaging the fork leg. Looking forward to the argument when I go back (for my next service) and get told I've already had my recall kit  To be fair, they didn't fit the plastic protector on the fork either because the one I made from a plastic drink bottle was better than the factory one.  | ||
| Odinbueller |
I'm not in the Service Department anymore, but I and ChelleM are looking into this to try and get this rectified ASAP. Will have more info soon... Chris | ||
| 1_mike |
What bracket are you guys referring to..? The only other thing connected to my brake line beside the MC and caliper is a "clamp", to secure the line to the lower triple clamp. And that could be a hardware store item. Though I'd use a more aerospace type ADEL clamp. Mike | ||
| Avc8130 |
That clamp is part of the recall...although since it has taken a while to get parts a new line will be needed also. Chris, I greatly appreciate the help! I have Friday off and would love to swing down then to get the recall for the brake line and the product improvement kickstand spring done. ac | ||
| Bob_thompson |
One question I have about dealers getting parts is: Do they order each time a customer needs a part or does an order get placed with BMC just every so often, like once a week, every 10 days, etc. Seems like anything I order from my local dealer always takes 10 days to three weeks. I also believe as some have said that good dealers SHOULD have a minimum of replacement parts on hand at all times, at least maybe pegs, levers, oil filters, etc. Recall items should already be in stock when notices go out, if they ever do. The only recall notices I have received have only been those associated with NTSB recalls. I also have had one of the more fault free and reliable 1125R's produced to date and mine is #2**. I suppose BMC doesn't notify everybody about every recall because they do not all have faults, as in my own case. Always trying to do right by my dealer with hopes they will respond in kind. Loved my M2 and this 1125R is even better. Bob | ||
| Odinbueller |
Good news AC! We have the recall kits in stock. I believe that there was a miscommunication internally that led to this situation. Our Service Manager apologizes and wants to schedule an appointment so we can get you fixed and on the road ASAP. Give the service desk a call at 732-381-2400, ext. 33 and we'll get you in and fixed ASAP. Let them know that Friday is a good day for you and they will do their best to accommodate you. I genuinely apologize for the mix-up on this. If you need anything else, please feel free to contact me directly. Do not hesitate to PM me directly for any concerns (don't be offended if I don't respond immediately, I get a lot of SPAM  ) Thanks for your understanding and hope to see you soon! Chris | ||
| Avc8130 |
PM Sent! Thanks Chris! ac | ||
| Odinbueller |
Just to address what Bob asked; When we receive a recall notice, we need to request parts on a VIN by VIN basis. H-D/Buell will only ship recall kits related to affected VINs. Sometimes we miss a step in the ordering process, like in AC's case, but we try to help out all Buellers as best we can. Hope this helps. Chris | ||
| Avc8130 |
All set up...Friday at 11AM! Thanks! ac | ||
| Court |
>>>H-D/Buell will only ship recall kits related to affected VINs. Which makes lots of sense since some recalls, say for instance NHTSA CAMPAIGN ID Number: 08V554000 which only affected less than 3% of the 1125R's made. Recalls are associated with SPECIFIC motorcycles, not a manufacturer, model and year. | ||
| Ducdood9 |
Court Posted on Tuesday, July 14, 2009 - 08:11 pm: >>>H-D/Buell will only ship recall kits related to affected VINs. Which makes lots of sense since some recalls, say for instance NHTSA CAMPAIGN ID Number: 08V554000 which only affected less than 3% of the 1125R's made. Recalls are associated with SPECIFIC motorcycles, not a manufacturer, model and year. ________________________________________ The dealers still could run their data base? When I was young a car dealer I worked for the owner would make us run stock unit vin numbers and sold units through the computer. How many would a big dealer check? 300? | ||
| Helicon |
I waited 2 months for the local dealer to get a recall kit for my 1125R. I went in or called several times and kept being informed that, they were waiting for the recall kits to be shipped. Being that this is a "safety recall" I asked more than once if they were able to actually order a kit. I was told that there was no way for them to order the kit and that I should continue to call them every other day. Also, they told me that the brake line would not even be rerouted but instead just have a different clip installed ... which I knew was not true after seeing others on here with their brake line rerouted. Last week I went to the dealer that I purchased the motorcycle at which is just under an hour away and explained the situation. They printed off the service bulletin for me and it states "There will be no wave shipments performed. Orders will be accepted and processed beginning April 20th, 2009 .... You Must include your dealer number and the VIN of the motorcycle involved." It Also shows an actual picture of the brake line being rerouted around the fork..... Honestly, I wasn't real sure how to react. I just don't understand how some dealerships stay in business. I tried to give the local dealership another shot, and that blew up in my face. Anyways, the kit has been ordered, the brake line is being replaced, I'm having yet another rear turn signal replaced and getting the updated flash. Only problem is that they have to keep the bike while the kit is on order since it is a safety recall. | ||
| Avc8130 |
They give you a loaner bike? I would be so lost without my bike in July! ac | ||
| Ducdood9 |
You win an award for patience Helicon. They want your bike for two months of summer riding while you make the payments? | ||
| Pariah |
I wonder if there is a trend here... more recently, I found my local dealer far less helpful than the dealer I actually purchased the bike from (which is around an hour away for me). I wonder if something has changed at H-D, giving Buell dealers less incentive to deal with people who didn't buy bikes from them. It's so bad with the local people--- my local dealer was supposed to call me about the kickstand spring recall, and I went in several times (each time the service guy assured me he'd call). This was six months ago. Since then, I've had more luck with my purchasing dealer--- kickstand spring recall done within a couple weeks of my call. My purchasing dealer is actually pretty awesome now... they make sure they get the job done same day so I can be on my way. I spend a few hours eating croissants looking ultra masculine in a nearby French restaurant wearing most of my gear... hey, maybe I should be test riding bikes, instead! MH | ||
| Xbswede |
I have been to both my local dealers here. One I purchased from does a real nice job of supporting and the other one that is closer does just as a good job. I think it has to do more with management direction and their idea of customer service. Of course both my local dealers have service guys or service writers that ride Buells. | ||
| Xl1200r |
One bike I owned, I had a dealer that was so good he would call me when a recall came out to set a time to come in. Part was there I assume as I never waited. Mine is the same - I'm not in there that often anymore, but everybody knows me by name and what I ride. When the cam chain tensionor recall came out, I was called about it not because my bike was on some list, but because the girl in office knew that I just bought one, and even though I wasn't affected by it, she put in a lot of calls to lot of people just to make sure. When I bought my 2004 Sportster from them, the exhausts for the new platform started to hit the market shortly after, and the service dept called me to see if I'd like to give them my bike over the winter so they could try out a few different pipes, dyno tune it for free and give me the pipe at a discount so they could sell one or the other. Worked out good for both of us. I, too, wish more dealers were like this. I really like mine, even though they could be a little more Buell-friendly, but I feel for you guys have lousy dealers. | ||
| Court |
>>>>Only problem is that they have to keep the bike while the kit is on order since it is a safety recall. Good news. Tell your dealer there are plenty of kits in stock at Franklin Distribution Center. Have them call their S.P.O.C. rep. |
