| Author | Message | ||
     Adoogie3 |
Wow more useful info Ccryder. Brilliant!! | ||
| Ft_bstrd |
You honestly believe "someone" here would harpoon your efforts to be satisfactorily remunerated? | ||
| Marcodesade |
Adoogie: This may come as a shock to you, but some of us actually want to get, and in some cases even give, useful information related to improving our riding/ownership experiences. Your incessant posts slamming the company, this site, and other posts is really becoming boring and boorish. Perhaps you'd be happier if you quit typing and either (a) actually started riding a little, or (b) put your idiot suit back on and carried your sign for a little while. I know the rest of us would. (Message edited by MarcoDeSade on July 12, 2009) | ||
| Adoogie3 |
Ive been given a documents showing my statements made on this site and they used it against me . They also blocked my warranty instead of taking care of things properly."Im proof"they told me straight up they got my statements from here. | ||
| Adoogie3 |
If you would of seen how I was treated You would of done worse.I am completely shocked how i was treated "They deserve it".I dont know about you but I rode over 140 miles this weekend!! | ||
| Ccryder |
Probably more useful than the manure you are spreading. Johnny, in case you had not noticed, we try and help each other around here. In addition, we try and deal in facts. In the last 10 years of riding Buells, I can't think of one Buell owner that has not been helped with their problems by their Dealer/ Buell. Give them a chance and deal with them the way you would like them to deal with you (Yeah the old "Golden Rule" it still works best). Hope next week works out better for both of you. Later Neil S. | ||
| Adoogie3 |
I love my bike .And dont plan to get rid of it.But so far ive called cs and told them all my issues and all I got was a nice ladie that said uh huh uh huh uh huh and get nothing resolved.Codename_loki is that what you got? | ||
| Ccryder |
Johnny, why don't you take your discussion of your issues back to your thread and stop hijacking this thread. Later Neil S. | ||
| Bikejunky |
Loki - Belt warranty is kind of tricky. A final drive belt falls under the "Wear Item" category. This being the case, sometimes there are instances that are covered, but most of the time they are not. If I am interpreting your thread title correctly it sounds as though you had an issue with the wheel itself (bearings possibly?) "Usually" in cases such as that collateral damage is covered by warranty. On the other hand if you jammed on the rear brake, locked the wheel, and went full throttle all at the same time and the motor pulled hard enough on the belt to rip teeth off of it, well then I am sure you are SOL on any warranty coverage for the belt. Of course this is all speculation with out any specifics about what happened. Adoogie3 I feel for your problems... I would feel the same way you do if I was having a similar issue with my bike, but from ten years in customer service and sales I can tell you it's not the loudest most obnoxious squeeky wheel that gets the grease first. Actions (or being generally unpleasant to deal with) that upset the people whom you are trying to get help from usually cause things to slow down. Basic Human Psychology tells us that people like to avoid conflict. Take a lesson From Loki. I am sure he is upset that his issues are not resolved but he doesn't appear to be trying to rile people up, he is just asking for a solution. Even the seemingly most insurmountable issues can be resolved with a little patience and understanding. When you display that to the people you have to work things out with, they are usually a lot faster to find a solution. In fact I have been witness to a service manager talking the dealership owner into covering a new motor even when the MFG. wouldn't do anything, just for the very fact that the customer presented the issue in a way that allowed the service manager to feel like helping out was in the best interest of the dealership. Just my .02 and not meant to be preachy or offensive to you. I would like to see a post yesterday from you that said everything was all good with your ride, and I think everyone else is rooting for you as well. | ||
| Adoogie3 |
I had a primary drive gear replaced and now I have a bike that knocks and has metal debris in it and when I ask for help my dealer threw me to the curb!!Wow what a deal a gear replaced and now my bike knocks and with metal in it> and instead of fixing it right They got on here and used statements i wrote to kick my warranty to the curb and get rid of me.Ive bought two buells and after this i believe after How i was treated and after weeks of customer service saying uh huh uh huh. Ive had it!! My last buell!!If you sell a product stand by it.Thats all I ask of buell. | ||
| Badlionsfan |
Why don't you give another dealer a shot at it, such as western reserve? I didn't buy my bike there (didn't know about them at the time), but they have treated me great. My clutch cover started the common weep a few weeks ago. I spoke with the service manager up there Saturday about gettin it fixed while I'm on vacation next month. He was aware of the newest part for it, and what else was needed with it. I'm gonna drop it off before I leave, and he said he'll have it ready when I come back. My next Buell or HD (or Honda as they have a Honda store also) will be from them. They have the best service and people in ne Ohio period. | ||
| Clarkjw |
Interesting story, this happend to me today at Fontana Raceway. Thankfully, Higbee was there with his GF to help me! YlWeah, seriously! I'll make full post later. It should be covered. I purchased mine, but am hoping for a refund. GL. | ||
| Chameleon |
I'm on my 4th or 5th belt now (lost count)... All have been covered under warranty because I left my belt guards on and recovered the failed belt each time. The latest failure was when engine breaking... I missed a 2-1 shift and hit Neutral, then tried to quickly kick it down to 1 with apparently not enough clutch and it sheared off 5 teeth. The remains were still on the belt and making revolutions which felt weird; kind of like I was running over a 1" stick repeatedly... I pulled over when I reached my destination a couple city blocks later and the broken bits of belt were nowhere to be found, but there was a 5-tooth gap... I still had to ride about 30 miles to my next appointment, so I took it easy most of the way except one spot where I went to pass (bad idea) and 3 more teeth were chewed up on the belt. I pulled over into a church parking lot and borrowed a pair of scissors to cut off those 3 teeth to avoid it unraveling further and was more careful to not chew up more belt. Made it to my destination and called my preferred dealer about 25 miles away who was able to fit me in that afternoon and got it replaced under warranty. I was impressed that the bike rode fine, even at freeway speeds (when accelerating conservatively) with an 8-tooth gap. | ||
| Ft_bstrd |
Ive been given a documents showing my statements made on this site and they used it against me . They also blocked my warranty instead of taking care of things properly."Im proof"they told me straight up they got my statements from here. There's a difference between someone at the factory viewing public posts on a public bulletin board and "someone turning you in". So specifically what statements were you given that disqualified you for warranty coverage? | ||
| Codename_loki |
Anyway, great description Chameleon, that's basically what happened to me, aside from the 2nd to 1st, it was 3rd to 2nd for me stripped a lot of teeth, some ripped right out and off the bike, a few were left hanging and I was able to limp to the dealer. | ||
| Xl1200r |
So specifically what statements were you given that disqualified you for warranty coverage? I'm curious to hear this as well... Even if I called up Erik himself and told him is bike was a P.O.S., I don't think Buell could legally deny my warranty. Sounds like there are some holes in that story. | ||
| Codename_loki |
Hi Junky, Actually, I don't believe the bearings locked at all. I perceive this to be strictly a belt issue alone. The bike rolled freely with the clutch in or when in neutral until the additional height of the stripped and dangling teeth were rolled over the belt tensioner as described up there by chameleon. There was no panic stop, I was very much in control of the machine, never wrenched the throttle and dumped the clutch and overall was super shocked at the sound, feeling after my pass was completed and the rear wheel momentarily locked. I didn't apply the rear brake in this case, we were on a wide strait lane, the the bike was surging, skipping and I was able to pull over and have a look at what happened. I could be wrong, with out having torn her down to see every possibility, but through intuition and feeling, my belief is that the belt just decided to off itself. On the limp ride to the dealer, about 2 miles from my friends place, the bike was shifting as normal from 1st to 2nd to 3rd, all at low R's and low speed. Clutch seems to be A Okay. | ||
| Chameleon |
it was 3rd to 2nd for me Do you think you may have experienced a false-Neutral? I've had that happen a couple/few times in the last 32,000 miles... I've learned to be more quick/forceful (but not too much) with my gear changes to minimize false-Neutrals or gear clashes. | ||
| Codename_loki |
Last but not least, Adoogie, I, unfortunately, have had somewhat similar experiences with BMC CS. Wish there was a way to speak with a more technically astute rep, rather than a message taking operator. I could have purchased ANY machine on the planet at the time I made the decision to go with what I perceived to be the baddest meanest balance of street machine out there, I have no regrets what so ever, just wish BMC CS would tighten customer/ dealer relations up and get themselves squared away. I'm ready to ride, they're not ready to help. I probably wouldn't go around brow beating if this past weekend hadn't been shot, but as someone mentioned earlier, thems the breaks. | ||
| Jdugger |
I have a theory about downshifting causing the issue with the belts. I posted up about it in another thread. Basically, I think once broken in, the belt looses tension on downshifts and "flops" around a bit making it snag. I'll be able to prove it with some video after this weekend's track days. I hear the belt go flopping around against the guard on surprisingly mild downshifts. I'll be able to know for sure after the video. I could be completely full of BS, but that's what I think I'm hearing. | ||
| Chameleon |
Interesting theory Jdugger... Looking forward to the video. If true, such tooth shearing that Loki & I experienced could perhaps be caused by a tooth landing on rather than between a sprocket cog which then slices right into it like room-temperature butter (since the belt is warmed up). | ||
| Ccryder |
I guess at 25,000 s'miles, (in 15 months) I may look at replacing mine even though I have had "Zero" issues. Just a little PM to keep me on the road. I'll probably check our sponsors to see where I can get a deal. I think MSRP is around $160. Even 10-15% off would be appreciated. Later Neil S. BTW Loki, I may know where a used belt is located if "push-comes-to-shove" (not mine). | ||
| Jdugger |
Another BS theory of mine: When Buell tests the bikes, they give them to really experienced riders who go and do nothing but beat the living piss out of them and then report back. So, they miss the problems that can come up with slower, less intense riders. Basically, I think when you buy an 1125r, you should sign a contract that reads: "I promise to never do anything less than beat the ever loving crap out of this bike and flog it like the dog that it is. If I am caught babying the bike, it will be removed from my hands and given to a rider who will bang it like a cheap hooker." I promise to anyone if they ride the bike in this fashion, not only will it run better, they will have an enormous S.E.G. every time they park it, leaning it up against a wall, of course, because the side stand spring broke  | ||
| Codename_loki |
Great input/feedback guys. Jdugger, get that silver rollin! Cham, thanks, what you're saying makes sense and is a relatively strong possibility. Neil, any help from a fellow Bueller is always most appreciated. Thanks to all, let the waiting begin! Maybe this is what it feels like while the wife is in labour??? | ||
| Metalrabbit |
That would be great Mr Dugger! all this talk about belts is givin' me a pre-destined rash and a stomach ache. Mr Loki, I hear you refering to "CS", is that "customer service?" If so, the real gray matter is in service dept,, them other people just sell stuff, thats all they know. | ||
| Jdugger |
For what it's worth, my 1st belt lasted 24k miles, and when it broke, it didn't show a lick of wear except at the spot it pulled apart. It pulled apart on a light downshift. It's worth it to make sure the rear wheel is installed and torqued in correctly. The procedures in the manual are VERY specific, and the axle is specifically designed to pull the belt to tension. | ||
| Codename_loki |
Hey Metal, you are correct sir! A for the day. I use a lot of abbreviations, cs being one of them. Unfortunately, the service dept I'm working with tries, but I don't know if they can or want to cut the mustard. I read you Loud and Clear. I was a Sales Manager in an Audi Dealership for almost a decade. I'm confident I can speak fairly edjucably about profit in a service dept and what the primary goal is. $$$ cha ching. | ||
| Codename_loki |
Hey Dugger, Just out of curiosity, do you know or have access to the torque value for the axle thru bolt? I believe it was torqued on a snap on digital torque wrench to 75 lbs? Not 100% certain... | ||
| Jdugger |
On the rear axle: Torque to 25lbs Back out 720 Degrees (two full turns) Retorque to 50lbs. It's the back out TWO FULL TURNS that causes the axle to slightly slack the belt and then retension it. It's an important step. (Message edited by jdugger on July 13, 2009) | ||
| Codename_loki |
Gotcha. I had a rear tire replaced at 4K. The local Harley Buell Service dept wanted full control of the process, meaning, buy the tire from them, have them dismantle and put back together. They wanted something like $350 bones. I brought it to my local KTM dealer, paid about $175 less. Thought maybe they wanted to sabotage my Buell, but they did it right... JK about the sabotage by the way, the owner and some of the guys at Cliff's Cycles KTM in Norfolk, MA have been family friends for over 30 years. Thanks for not putting the screws to me gents  |
