| Author |
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Court
| | Posted on Monday, July 14, 2008 - 11:59 am: | 
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>>>>If I were in the UK and did not get the response or service from my dealer that I wanted, I would call Buell customer support. . . . Just what I would do.
That'd be sound advise except I'd confine my requests to the United Kingdom if I wanted accurate information.
Flooding Erik Buell with e-mails will serve no purpose except to add to the 600+ e-mails he deals with a day and perhaps send him into "E-mail purgatory" (i.e. using a non-intuituve e-mail address and forwarding the other to the PR folks). I hate to see Erik driven, at the direction if the HD Corp folks, away from customers.
I, from time to time, have occasion to e-mail Erik but I use GREAT CAUTION and responsibility in doing so in respect to his schedule.
I'd suggest that UK questions be directed to the UK Buell folks. I find it tough to fathom that they are somehow "hoarding" information.
Court |
Kttemplar
| | Posted on Monday, July 14, 2008 - 12:43 pm: |
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Court,
You are probably right about emailing Erik. I just would be freaking out right now if I were in the UK. I would email whomever I could find at Buell to get the issue resolved starting with Buell UK if I were in the UK.
Mike
(Message edited by kttemplar on July 14, 2008) |
Crowley
| | Posted on Monday, July 14, 2008 - 01:42 pm: |
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I have to agree with you about e-mithers to Erik, I usually send him nice stuff and photos of my Buell collection but recently I've had cause to let him know what a shower of poo BUK are. I feel he needs to know how the people who run the UK end of his business are driving away customers (I personally know of 3 potential 1125 customers who have been driven to KTM/Duc) and rapidly undoing the hard work of his team. I can't wait for a workshop manual to be available in the UK and to be free of the HDBUK network. |
Court
| | Posted on Tuesday, July 15, 2008 - 07:08 am: |
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The workshop manuals have shipped. Are they in the UK yet?
It sounds like there are some other questions that need addressed independent of the instant campaign.
When I was at Buell Matt Levetich (now a VP at HD) was the Buell UK guy and did some absolutely amazing things.
I see solutions. |
Sportster_mann
| | Posted on Tuesday, July 15, 2008 - 08:12 am: |
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Court said "I see solutions."
It's funny, I don't ! |
Court
| | Posted on Tuesday, July 15, 2008 - 09:01 am: |
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Therein, I suspect, is part of the problem. When you don't and think that's funny . . . well, the path forward is predictable.
I've always been very successful in the things I've done sometimes through hard work, some entrepreneurship, lots of luck, folks who've helped and a host of other things. I'm used to doing the best I can at everything I do.
One thing I have never been accused of is doing nothing or loosing hope.
I figure this is my one time through life. . . . I'm going to enjoy it and do my best.
That will likely be confusing to you as well. |
Sportster_mann
| | Posted on Tuesday, July 15, 2008 - 10:12 am: |
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Court said "Therein, I suspect, is part of the problem. When you don't and think that's funny . . . well, the path forward is predictable.
I've always been very successful in the things I've done sometimes through hard work, some entrepreneurship, lots of luck, folks who've helped and a host of other things. I'm used to doing the best I can at everything I do.
One thing I have never been accused of is doing nothing or loosing hope.
I figure this is my one time through life. . . . I'm going to enjoy it and do my best.
That will likely be confusing to you as well."
I understand perfectly, it's just my sarcastic English humour - although it would be good to see you try to resolve this issue in the UK - they are not so pro-active here, and I think it would frustrate you too ! |
Crowley
| | Posted on Tuesday, July 15, 2008 - 01:20 pm: |
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I've just had a 'courtesy' phone call from Buell UK telling me they still have no info on the recall. I did have some info for them though, I told them my recall had already been done
Hopefully, this illustrates the difficulty we have getting any sense at all out of BUK. |
Imonabuss
| | Posted on Tuesday, July 15, 2008 - 02:38 pm: |
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I have one issue with these reports we are hearing from you guys in the UK. In the US, we talk about what dealers have their act together or not, and what the names are of people who answer the service calls, etc.
Who are the UK dealers who are saying they have no idea about a recall, and who specifically at Buell UK said there is no info on the recall? This doesn't sound real to me since there are no identities. If you can't/won't identify specifics, why would anyone believe this isn't just someone posting made up stories or things they heard as rumors, just to be negative? |
Court
| | Posted on Tuesday, July 15, 2008 - 02:45 pm: |
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>>>>it would be good to see you try to resolve this issue in the UK -
quote:"Do, or do not. There is no 'try.'"
-- Jedi Master Yoda
I can fix it easily. Harley-Davidson can not afford me. |
Court
| | Posted on Tuesday, July 15, 2008 - 03:43 pm: |
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>>>>>I've just had a 'courtesy' phone call from Buell UK telling me they still have no info on the recall.
Crowley: Please drop me an e-mail and give me the name and phone number of the person who told you that.
This is starting to sound a bit suspect and, call it a gimme, I'd like to see what I can find out. |
Sportster_mann
| | Posted on Tuesday, July 15, 2008 - 05:24 pm: |
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Imonabuss, Court ( and anybody else who wants to give it a go ! ), Buell UK customer Services - tel: (011 44) 0870 9049 984 - don't forget about the time difference. As for names, at the end of the day they are just call centre staff, but so far I've spoken to at least Kirsty, Lucy and Michelle - and others I didn't bother to note the names of. Be my guest and give it a go, especially if you think we are making all of this up ... |
Court
| | Posted on Tuesday, July 15, 2008 - 05:39 pm: |
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>>>>don't forget about the time difference.
Too funny! My wife, up until 18 months ago, maintained an office on St. James's Place and starts her day early when London trading starts. My cousin (V.P. of Bank of America Equities Trading) has been living in London the last two years . . I am PAINFULLY AWARE of the 5 hour time difference.
By the way . . .I'm way ahead of you, had already been in contact with the UK and have already set forth on my quest.
Thanks for the "heads up".
Court |
Crowley
| | Posted on Wednesday, July 16, 2008 - 11:35 am: |
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I'm interested in the lack of response to the post made by IMONABUS.
In a thread linked to the reflash of the 1125 where I alluded to potential duplicity in the information I had been given, a notable member here stated that,
'Accusing someone of lying is bad. Making an assumption is worse'.
There would seem to be one rule for members from the US and one from the UK.
For your information Busrider, names have been sent to Court but the private info I have been exchanging with Mr Stroud (Head of HDBUK) has been kept confidential at his request. If you let me know what you can DO to help the situation, then I'll gladly let you have the names of the people in the UK call centre that I've been talking to.
My first reaction when dealing with people is to treat them with a little respect and not initially shout out my mouth of with their names. If it were to become a personal issue, then I'd gladly do so. |
Imonabuss
| | Posted on Wednesday, July 16, 2008 - 11:51 am: |
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OK, it looks like there are names; that was what was making it wierd to me, that it was all hearsay. Sounds like you actually are in contact with the folks over there to make them aware. It just didn't seem right to have all these postings which were "confidential" yet of course very public on this forum. For example what it seems we do in the US is to complain about a specific dealer and a specific event in detail and soon it gets action. It didn't seem like any action could occur with the "secret event" complaints I was seeing. Good luck and thanks for clarifying. |
Court
| | Posted on Wednesday, July 16, 2008 - 12:21 pm: |
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Adam:
Thanks for your help in quickly getting me information.
I can assure you that any snag in communication or prompt propagation is not intentional.
I suspect, thanks to your help, there will be improvement. The folks at Buell are seriously dedicated to doing the best they can.
Keep us posted. I may make an inpromtu trip to check out the Buell UK 25th celebration and do some snooping about myself.
Thank you again,
Court |
Crowley
| | Posted on Wednesday, July 16, 2008 - 12:28 pm: |
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Thank you Court, as I have said in the past, it seems that the hard work that Erik and his team have put in to his wonderful new bike, needs to be supported all around the globe. It's good to have people like you around that can make a difference |
Crowley
| | Posted on Wednesday, July 16, 2008 - 12:35 pm: |
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Forgot to mention Court, if you make it to Wales, I'd be happy to show you some of the best biking roads in the UK. I have a few spare Buells kicking around in the garage
(Message edited by crowley on July 16, 2008) |
Sportster_mann
| | Posted on Wednesday, July 16, 2008 - 12:44 pm: |
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Buell customer services have finally called me back with some good news - the recall letters are soon to be sent out ! The customer support person read out the letter over the phone and basically it said the same as the letters you received - to not use the bikes on the track and to get in touch with the dealer to get the recall work done.
Ironically, a little while earlier I also received a call from the dealer to be told that, although there appears to be no recall kits in store in Europe one was on order for me ! So hopefully this will all be resolved soon - if there are any more issues you can be sure that we will keep you informed ! |
Fresnobuell
| | Posted on Wednesday, July 16, 2008 - 12:52 pm: |
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Anyone know if the oil needs to be changed as part of the recall procedure? |
Court
| | Posted on Wednesday, July 16, 2008 - 12:58 pm: |
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Ccryder
| | Posted on Wednesday, July 16, 2008 - 03:15 pm: |
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No it doesn't. I changed mine the morning that mine was done because it was time. The Tech noted how clean it was. |
Spectrum
| | Posted on Wednesday, July 16, 2008 - 10:42 pm: |
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Oil does not need to be changed. There is some oil lost during the procedure so they will need to top-off the oil when done. |
Ponti1
| | Posted on Wednesday, July 16, 2008 - 11:23 pm: |
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When mine was done, the tech showed me about 8 ounces of oil that had drained while performing the procedure. He made me wait an extra 20 minutes so he could get it all into a measuring cup, with the intent of adding exactly the same amount of fresh oil back in. I liked him immediately, and then he wend on to tell me about correct oil check procedure, as well as how sensitive this engine is to correct amounts. After that, I almost proposed... |
Bigblock
| | Posted on Friday, July 18, 2008 - 02:11 am: |
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I just got my recall done yesterday, and I would say this has definitely freed something up, and my service manager agrees with me, my bike is making a very noticeable amount MORE POWER!
The second gear wheelies come up at 5,000 rpm now as opposed to 6500 or 7000, and it doesnt hardly seem possible to use full throttle all the way thru 2nd anymore.
Third gear power wheelies seem to be happening much easier , too.
Maybe I'll get that MPG increase, too, next time I check?
Maybe less oil bleeding through that shaft, less oil dragging on the gears, less paddlewheel effect?
(My service manager was trying to come up with theories, I haven't actually seen the interior of this machine...) |
Slypiranna
| | Posted on Friday, July 18, 2008 - 09:09 am: |
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Bigblock,
This is all they did? Just installed the oil jet? |
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