| Author |
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Jos51700
| | Posted on Thursday, January 24, 2008 - 07:49 pm: | 
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Maybe one mirror cracking cancels the bad luck of the other mirror cracking? |
Xb9
| | Posted on Thursday, January 24, 2008 - 07:53 pm: |
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I may wait a month or two before I ask the dealer to warranty mine - it's no big deal - they might have the root cause sorted out by then. I'm betting it's thermal... mine has seen a couple of rapid temp changes from 20 something to rolling it inside where it's 66. The mirror is not that bad anyway...hope it doesn't get worse. |
Doerman
| | Posted on Thursday, January 24, 2008 - 08:32 pm: |
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I am screwed as a matter of SOP anyway.. A little nick in a mirror glass does not make a hill of beans worth of difference.
Besides...
Might just be we are a select group partaking unwittingly in a science experiment perpetrated by BMC to test a new reflective substance. Once the experiment has run it's due course, we all are rewarded with a free tour of the Buell facilities (and new mirrors)!
Yeah! That's it!
Besides, no bad luck happens unless the glass actually shatters. Thats just my rule  |
Ratbuell
| | Posted on Thursday, January 24, 2008 - 09:52 pm: |
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If more dealers than you care to think about are not completing warranty claim forms, then they have decided not to get paid for the items they are repairing/replacing.
No paper? No pay. Simple. Buell doesn't give stuff away (usually) without a paper trail. I'm sure all those dealers aren't giving stuff away for free either. I know we don't. |
Zac4mac
| | Posted on Thursday, January 24, 2008 - 11:30 pm: |
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Well I finally went out and looked at my left mirror and it's perfect.
No swirls.
No chips.
Z |
Jpfive
| | Posted on Friday, January 25, 2008 - 08:25 am: |
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Both mirrors are fine on mine, also. |
Jos51700
| | Posted on Friday, January 25, 2008 - 08:41 am: |
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I'm saying file your warranty, AND share your experiences here (Err, as if you don't share them here...?)
I have been to over a dozen dealers in the past year, each with a pile of warranty parts, many of those parts from models 5 years old or older, and the staff says, "Oh yeah, we've been meaning to file those..."
It DOES cost the dealer money to not file warranty. They make labor money for replacing warranty parts (If you've heard the term "flat-rate", it's basically the time the factory is willing to compensate the dealer for when they replace warranty parts, among other things)
It costs the dealer parts money, too, because they do buy the parts and install them, and then they get paid back.
The dealer doesn't make profit on warranty parts (unless there's a bump on the parts, I've never looked at the sheets on what's paid for warranty parts), and the factory doesn't pay well for warranty labor. It takes a pretty quick mechanic to make warranty labor times.
I don't know WHY dealers don't file warranty, but most of the ones I've worked in or visited, don't, and it's foolish, in my opinion.
I think one of the things that makes Buell unique is that they DO follow boards (to note: Court is right, I doubt they check daily, like we do) and I think seeing a few mirrors, or anything else, on here gives them the option to either start looking at the problem, or wait for warranty and see how many are actually failing (assuming a 100% warranty claim rate).
M2NC, how many members here talk about how their local dealer doesn't care and doesn't address their issues? Alot, if you ask me. Those are the same dealer attitudes that say, "We've been meaning to file those warranty claims". A bad dealer is a bad dealer.
Another way to look at it is, look at the dealers that DO care. They're uncommon enough to be noteworthy.
It DOES cost a dealer to not file warranty, just as it DOES cost them money to ignore Buell customers. It doesn't stop them from doing it. |
Jos51700
| | Posted on Friday, January 25, 2008 - 08:50 am: |
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And a note to Court:
It was my concern to have you quote me out of context. My post was brash, and rude, and in failing to adequately address my own concern, I was extremely disrespectful.
To the other members of this thread, I apologize for bringing the issue to this thread. I should have dealt with it via email, PM or other private means.
Court, please accept my sincere apologies. I am no different from the other members of the forum. I value your input. I am terribly sorry if I've offended you. It was not my intention.
(Message edited by jos51700 on January 25, 2008) |
Spectrum
| | Posted on Friday, January 25, 2008 - 08:53 am: |
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I think Court's point was (and he has stated it multiple times) not to expect BMC to know about a problem or understand it's frequency/impact based on a post here.
We all know the factor guys make an appearance here now and then. They do not however use this as a tool to find and track problems.
John - I think it's awesome when dealer personal are active on this forum as well. Wished my dealer was. |
Jos51700
| | Posted on Friday, January 25, 2008 - 09:04 am: |
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Another thing to keep in mind is that Badweb is not necessarily representative of all Buell owners. There are issues reported to be fairly common on here, that I have never seen first hand, or even heard of, in my area. |
Reepicheep
| | Posted on Friday, January 25, 2008 - 10:07 am: |
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I think some innocent civilians stumbled into a toxic creek previously polluted by firebolt reflector discussions. Hopefully nobody on this thread takes it personally.
If you have a problem with your Buell and it is under warranty:
1) Go to your dealer and ask them to take care of it.
2) (Optional if things go well with your dealer, mandatory if things go badly) Call Buell Customer Support and talk to them... they can intervene on your behalf with a dealer to get the problem solved. They have for me, for a bike I bought used and out of warranty, and I greatly appreciated it.
3) Post it on badweb.
Note that steps 1 and 2 *both* require the dealer to ultimately make it right. Both steps 1 and 2 will also provide a reliable methodical, and actionable data stream back to Buell as the manufacturer so they can come up with a strategic solution as well (regardless if it ends up in a pareto chart  ). They will help you resolve your problem, and help Buell understand the issue.
Step 3 is *not* for the benefit of Buell, it is for the benefit of the Buell riding community. And thats the way you should approach it. So don't come here trying to wage Jihad against the evil factory... this is an enthusiasts site, not your personal resource for manipulating the company.
So come here bringing up the problem, offering and listening to solutions if you can, and providing whatever helpful information you can. It *may* help you solve your problem, but more likely then not, its about helping *somebody else* that *could* have your problem. It's not about you.
Step 3 will *sometimes* have the side effect of getting Buell and Buell dealer employees a very effective "heads up" and help them respond more quickly and accurately. We have some incredibly smart people that are a part of our community.
But any company would be foolish to try and bring forward strategic solutions based on internet postings, the data is simply not statistically accurate or valid. The math just doesn't work, and the solution will nearly always be wrong.
The tuber speedo sensor issues were a poster child for how well Badweb can work. We found a problem, worked out a solution, and had a usable fix in short order. Lots of people contributed in lots of ways.
The factory also found the problem, worked out a solution, and had a usable fix... but it took longer (and they solved a bigger problem for more people, the badweb solution would not scale well).
The two paths were completely independent. |
Davegess
| | Posted on Friday, January 25, 2008 - 10:32 am: |
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Reep, that is perfect. You nailed it. |
Zac4mac
| | Posted on Friday, January 25, 2008 - 11:35 am: |
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+10 Reep |
Bob_thompson
| | Posted on Friday, January 25, 2008 - 12:29 pm: |
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Another plus for Reep. I can personally vouch for his statement "}the tuber speedo sensor issues were a poster child for how well BadWeb can work......" and he himself was instrumental in finding the problem, which was to limit the voltage to the sensor and keep it from failing. He built a few himself and Buell has now incorporated the same thing in their updated unit with a new number. Thanks Reep. and thanks BadWeb and Buell for a hands on approach, unlike any other company. Buell faithfull, Bob} |
Blake
| | Posted on Friday, January 25, 2008 - 01:43 pm: |
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"Dave is right, warranty [versus BadWeB] is a more consistent way of letting [Buell] know there is a problem.".
.
."I'm saying file your warranty, AND share your experiences here."
Those are each wonderfully accurate statements and excellent advice. I agree.
Whether or not any factory folk peek in here is immaterial, and on that count, I'd not be willing to make any statements one way or the other. |
Blake
| | Posted on Friday, January 25, 2008 - 01:48 pm: |
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Great post Bill (Reepicheep)! |
Jos51700
| | Posted on Friday, January 25, 2008 - 02:25 pm: |
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It's funny you mention the weave issue and baglatch issue. I was the one who first reported speed wobbles to the factory on Brad's Ulysses (I dunno if Brad is a poster on here or not, and so his last name stays secret). Dealing with Chuck (from tech services), and Shawn (of Higbee fame) was incredibly informative.
I am extremely interested to see what happens with this mirror issue. It's my understanding the 1125R is very smooth, and so I wonder if this is more of a temperature issue, or a simple manufacturer quality control issue.
It's amazing how many little (and BIG) things can come up, regardless of how much a vehicle is tested. |
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