| Author | Message | ||
     Kevyn |
Just so you know, I got my new '98 S1W on August 10 with all the recall parts in place-dealer wouldn't release it without the recall mods...can't tell the new swingarm from the old, the Showa looks good under the bike and works fine--I never really had the opportunity to ride the bike extensively before the recall mods so the shock is moot for me. I'm still waiting on the recall parts for my '99 M2...not sure what the story is but the service and repair people said they were a week out on service and the bike would just sit around and be in the way until they got to it and that is fine with me. I'm guessing that Widmans did my S1 on a piority basis as it was sold and much sought after (I called weekly for a month). Great service for me. Couldn't have worked out better, timing was perfect. BTW, not sure what mods were done to the S1 prior to my purchase other than the obvious V&H muff, but this bike runs terriffic. I've removed the intake tube and filter housing and have the K&N element secured. Waiting on the venturi. So far so good. | ||
| John Cahill |
Hey Court, how goes it? Please let me know if you have heard any scuttlebutt about exhaust misalignment causing the flange to crack or break off, requiring a replacement of the head. The Buell salesman at my dealership told me this had happened to his Buell and was a big problem with lots of bikes and that I may as well expect mine to break. He said that Buell was working on a fix to the exhaust system that would correct the alignment and remove the stress, but that fix will take months with the recall still happening. I have checked these pages and ATC and I can't find information to back up his news. I hope he is over-reacting a bit to the problem with his bike, but I would like to get more information if it is out there. About parts availability, I took my bike in for some warranty work on July 2. I left town for Alaska with my son on our Honda XR650L's (via truck and Ferry out of Washington) and returned on August 23. I called and asked if the bike was ready, and they said the parts had just come in and I could pick it up in four days. Due to my circumstances this event caused me no problem, but that is too darned long for any bike to wait for parts, in my opinion. None of the parts were recall related. ALSO, my application for a "Worth the Wait" reward was faxed to Buell in June. I have received no response. Will there be a reward for waiting for the "Worth the Wait" program? Hey on a very positive note, be aware of the conference info below. Phoenix in November is a great ride, and I believe we need lots of riders at such an event so that the policy makers get our input. Pass the info along please. ********************** The Motorcycle Safety Foundation (MSF) and the National Highway Traffic Safety Administration (NHTSA) have announced the dates and location of the upcoming Blue Ribbon Conference for the development of the National Agenda for Motorcycle Safety. The two-day conference will take place November 12 - 13, 1999 at the Hyatt Regency Phoenix in Phoenix, AZ. Attendees will include representatives from the motorcycling press, insurance, research, training, education, medicine, law enforcement and rider interests industry sectors. Conference participants will help define the most pressing issues of motorcycle safety for the coming decade and beyond. Already in its early stages, the draft of the National Agenda for Motorcycle Safety will be mailed to registrants and discussed at the conference. Additional information provided by conference participants will be gathered for further editing and refinement prior to the document's final draft and publishing. For conference registration information and travel services, please contact LCI Meeting Services at (800) 381-2453. Invitations and complete reservation information will be mailed in late August. A nominal participant fee will be charged to help defray conference expenses. *********************** I'll be at Taos, hope to see you there. John Cahill jjcahill@accessnv.com | ||
| Court Canfield |
John: You note is the first I have heard regarding the misalignment issue. If you'd like to e-mail me (CLCanfield@aol.com) the details with year, model, VIN, dealer name and contact I'll drop it in the mail to the guy who'd darn sure know if such a thing has ever occured before. Like I say, this is the first I have heard. I agree on the parts thing. At the risk of being hit my mortar fire from East Troy......I'll just leave it at.....I see two things that continue to irk me: FIRST: 8 weeks appearing to be "normal expected" delivery SECOND: "Buell" dealers with VERY POOR stock. 'Nuff said..... Your dealer should contact your local BUELL ZONE MANAGER and expect a response within a day. If that can't happen, somethings broke. I'd love to attend the conference and PHX is one of my favorite riding spots.....after just completing the MSF course and listening to a goof ball tell mne "go ahead and wear a lid for the first year or so until you get comfortable" I'm finding myself unable to stand by and say nothing. I have to leave to lead a ride from Italy to Spain for the opening of "The Art of The Motorcycle" at the Titanium clas Guggenheim in Bilboa, Spain on 11/21/99 but may try to schedule both. Vick and I will be in AZ doing some dual-sporting the end of September but I'm always game to RIDE . Ride safe, lean much and smile more.... Court | ||
| Jim Armstrong (Jima4media) |
Court, I can tell you there is a problem with the exhaust system on '99 X-1s. I have had 5 broken studs, and three broken brackets and the muffler separated from the pipe this last time, during the first 10,000 miles. I know of several others who have had broken brackets or a broken head stud, but not to the extent that I have. Jim Armstrong X-1 from Hell | ||
| Mark_99M2_X1gone (Mark_99x1) |
I also think something is wrong with the exhaust mounting. When I had my X1 the rubber gormmet on the front mount was eaten up after only 150, yes 150 miles, my 99 M2's front rubber mount is chewed up after 2000 miles, I think when the rubber gets eaten up it causes vibrations to reach the footpegs. I am going to replace mine right now. I hope I do not have to do this every 2000 miles :) Mark Stamper | ||
| 99 Day DAve (Dave) |
John Cahill wrote: "ALSO, my application for a "Worth the Wait" reward was faxed to Buell in June. I have received no response. Will there be a reward for waiting for the "Worth the Wait" program?" Stay in touch with me John and lets pursue this together with Buell. I took delivery of my Thunderbolt 22 June and I'm still waiting for the "Worth The Wait" money. I feel I've been more than patient with all of this. I've made calls and visited in person … documented each query by date, time, and contact. Like you said … maybe we'll qualify for the "Worth The Wait -Wait" program. I'm trying to remain positive, but patience is waning. I do love to ride the Thunderbolt. I have other issues, but I'm a sucker for exhausting all resources before going to the top. (Golly gosh gee-dern chain of command that the military pounded into my psyche) Waitin' DAve Waited 99 DAys for my T-Bolt Waitin' 70+ DAys for the "worth the wait" money I was told was on the way | ||
| Mark Whatman (Markw) |
Sorry to rub a little salt in your wounds but my dealer let me charge $480 for the first program and carried the money on account until Buell sent them the money (they actually get less than $480, something like $320, the wholesale value of the P&A, the dealer moves inventory but loses the profit). On the second $480 they let me order parts against it, by the time the parts got in they had their money. Yet another benefit of having a good dealer and Buell's "Salesman of the Year" on my side, Daytona H-D / Buell and Rek Kinsey. Rek says to say "Hi". Hey BMC, do any 2 of these 3 things and your sales will skyrocket. 1. Independent Buell dealers. 2. Buell only service departments. 3. Required minimum stocking levels of Buell parts and Buell accessories. (if you currently have this then your minimums are set too low, especially since most of the small parts carry H-D part numbers) Mark S3t | ||
| TLRider (Chris) |
Mark, The rubber mounts will continue to go. They SUCK!!!!! I CANT BELIEVE THEY ARE UNCHANGED ON THE 2000s.. I just can't believe it. | ||
| Mark_99M2_X1gone (Mark_99x1) |
Be careful if you need to take the frount mount off to get the muffler off because the bolts also hold the rear shock mount and when you take the bolts out the bike will collapse and the shock ends up on the ground. I learned the hard way. The manual says to take off the front bracket if you need to put does not say anything about the shock mount and the exploded view in the manual is wrong. I should have been more careful. I could have probably got it fixed under warranty, but I would rather do it myself and learn than have one of the area harley shops touch the Buell. It was a pain in the •••. Mark Stamper | ||
| JT |
Court, I'm a litle concerned about my 99 M2 Vin#4MZKS11J4X3301665 Purchased from REK July of 99. Am I to understand this bike should not have left the showroom without the recalls being done. After having (and loving) my bike for 1.5 months I have recieved no comunication from Buell or Dayt. HD/Buell except for my warrenty card. I take that back I'm on my 2nd paper tag because the post office lost my first one. Any thoughts? | ||
| Mark Whatman (Markw) |
JT, It's quite possible that your bike was either fixed or came from the factory post recall before you took delivery. July was a transitional month. Mark S3t | ||
| mike |
JT, Does your bike have the newer swingarm with the beefy tapering profile, or the parallel top to bottom surfaces? Not sure when the new swingarm came out, but have been reading it's part of the recall for some models and is an obvious visual that's easy to identify. mike '00 M2 | ||
| Aaron Wilson (Aaron) |
Mike: Where did you get your information on the swingarm? Far as I know, the '99 swingarm was not recalled (except for a tiny handful at the front end of production that were taken care of a year ago). Again, far as I know, all '99s came with an aluminum swingarm with non-parallel top and bottom. All '98 and earliers have a steel swingarm with parallel top and bottom. It was these earlier swingarms that were recalled, and they were not updated to the '99 style, at least not as a part of the recall. Do you have other information? AW '99 M2 | ||
| 99 Day DAve (Dave) |
My Thunderbolt that I took delivery on 22 June is a post-recall Buell. The side stand switch is different than a recalled side stand switch set up. Mike: All '99s and '00s have the fancy new swing arm and not the channeled looking one. The recall swing arm looks channeled as well. If I am not mistaken, about the only recall items the '99 M2 would have received are the side stand switch and the tank vent. (Not 100% sure) DAve | ||
| mike |
Like I said I wasn't sure when the swingarms were swapped/revised, just that it's an easy visual cue. The info I got was from the Milwaukee Journal about the Buell recall, from Buell's web site, and from this site (or at the ATC site). Anyway, didn't mean to cause alarm for the '99 owners. I kind of like the beefy looking newer arm. I really like the sidearm/single-arm styles too, but that's way too far out for me to consider right now. mike '00 M2 | ||
| Court Canfield |
Dealers may not (in the real world) deliver bikes subject to unperformed recall work. I, based on pure supposition and what you said, suspect yours was not wanting for anything. BEST BET: Check with Rek. He lacks my keenly chisled looks, but makes up for it in dealer smarts. Give him my best. CHRIS: Buell rubber isolators that are properly installed will last much like the motor mounts in your car. Ride safe, Court | ||
| JT |
To any interested parties, It was not my intent to stir up any trouble. This was strictly an attempt to find out more information on a subject I was not 100% clear on. I was not aware of what the federal laws were regarding this recall. I would never call into question the professionalism of anyone I dealt with in my purchase. I am personally embarrassed that I may have "ruffled a few feathers" because that was not the intent. In hindsight, A phone call could have been more appropriate than a posted question. I can and do say to anyone that will listen that I love my Buell. It has been a joy to work with REK, Dayt. HD/Buell and the entire Buell organization. If anything this reenforces my attitude that customer service within the Buell organization is second to none. I wish to extend my sincere appologies to Rek, Dayt. Buell/HD and the entire Buell oraginzation. Now if you will excuse me, It's my birthday and I'm going to go ride my birthday present. | ||
| 97S3 (Jeff_johnson) |
The new "recall" shock is wonderful. Why didn't they supply us with A tool to adjust the preload though? It should have come with the shock! Sure my dealer set it up for me but what about when I have A passenger? Do I need to go back to the dealer to change it every time my girlfriend wants to ride on the back? Is that what they expect me to do? That's unreasonable. The tools needed to adjust it are not standard. I can't find anything that will fit. What is everyone else using? Even the biggest Cresent wrench that I can find won't fit. Do I have to go to A specialty tool shop to find what I need? Why oh why would they change the shock on my bike and not supply the tool to adjust it? Can someone help please? Jeff(My bike is down and this is just another pet peev)- | ||
| 99 Day DAve (Dave) |
By Anonymous on Wednesday, July 28, 1999 - 09:08 pm: For those looking for the spanner wrench used to adjust the late model shocks, tell your dealer you need P/N B-43895 ordered from Kent Moore. R I have a huge crescent wrench for the lock nut and I can turn "the can" by my hand just as I am. (Dern ... sounds like a "Cat In The Hat" technical bulletin!) ;-) DAve | ||
| Henrik; '98 S3T, V&H, Buell Race AC, Thu (Henrik) |
Got some of the recalls done yesterday. Front motor mount and shock. Aside from administrative *issues*, poor attitude from the service manager, and the fact that the mechanic started tearing into my bike thinking it was a 2500 mile check-up, things went ok. After I caught the mistake and got them working on the recalls, it was about an hours work. After finishing the job the mechanic brought out the bike, and left with no mention of settings on the shock. #1: I had told the mechanic I wanted to get preload dialed in before I left, and now had to *catch* and persuade other staff members to help me out. #2: those staff members were sales staff, and had no idea what I wanted done, or how to do it. #3: After I told them what needed to be done, they admitted that this was never done when a new owner picked up a bike... The excuse was that the bikes come set up well from the factory. I find it hard to believe that the factory would know the weight of every buyer.... #4: none of the damping settings were set to the factory default settings. #5: I noticed that the belt seemed a bit looser and asked the mechanic if the replacement shock was shorter; he had no idea. I asked him to check the belt tension, and he found the tension to be tight, not loose - after checking with another mech on the bike (I thought the manual specified checking belt tension with no one on the bike ??). This dealership is considered one of the good ones. The mechanic is their Buell *specialist*. And still, I walk in knowing more about the bike, the recall and the set-up than these people, who does this for a living. This is all really simple stuff - read the factory supplied information, care for the job at hand and pay attention, and all would have been well. Instead I now doubt if I can ever have these people do work on my bike again, and again have to start looking for a dealer/mechanic combination that is both willing and able. The Buell demographics indicate that the average Buell owner is middleage and fairly established and literate - in other words an educated consumer, who will not put up with these things. BMC, you've got to get your dealers and their mechanics off their collective butts, even if it takes a solid kick to do it. The future of Buell depends on it. And I second Jeff J's notion - even the cheapest aftermarket shock comes with the appropriate tools to adjust it. And while bicycle tools and an old Progressive wrench will do, BMC needs to come out with a tool for home and roadside adjustments; small, light, portable. I'll draw it for ya' if need be. | ||
| Mark Whatman (Markw) |
JT, Not a problem. I agree that Rek and Daytona HD/Buell have been great. I still get a bit of an attutude from some of the service writers but I can deal with that. They have a Buell PHD tech that rides an X1 and really knows the ins and outs of the breed. I never worry about having him work on my bike but I INSIST he does the work. What's really embarassing is I can't remember his name but Rek makes sure I'm taken care of every time I come in (which hasn't been many times) so I don't worry. Where do you ride? I just got back from a nice ride through Lake county and I ride a lot over by the dealership and south. We should hook up some time. Mark '99 S3t | ||
| EDTHACK |
Re: Shock wrench I went to the local ACE hardware store & purchased a special sink slip nut adjustable wrench for $4.98. Works great & cheap! Ed Thacker 99 S3-T (surging) | ||
| Court Canfield |
Henrik: You hit it on the head Doctor. I've had a Buell 1999 Shock wrench ordered since a week prior to the introduction of the 1999 models. Not only have I not seen mine, apparently neither have most of the dealers. You are, I feel, also correct about the owners being fairly "well read". Folks that have written me after "exhausting all resources with my dealer" the last 10 days include a State Senator, a senior executive with Hewlett-Packard (who described buying his Buell as "the hardest I have ever worked to spend $12,000), an IBM exec and a Cisco systems exec. I'm riding to PA tomorrow to look at a bike a dealer can't get any answers on. Due to the personal attack leveled against me last week, I'll respond to the balance of your concerns privately. Check your e-mail...we've got a fun bunch riding tomorrow if you'd like to join us. Court | ||
| Aaron Wilson (Aaron) |
Court: Someone attacked you personally? Must've missed it. Who? Where? Let me at'em, I'm feeling tough today. I finally got my recall work done today, had to raise hell to do it. I've been calling John's HD every week for awhile. The first time I called, they wanted me to just drop off the bike, but I insisted they first find out if they had the parts. Turns out they didn't. So I kept calling weekly, and every time I was told there were no parts. After this morning's call, I got disgusted and just went down there, a 45 minute ride. The fuel tank vent has been giving me trouble and I want it fixed. I went to the parts counter and told the guy I wanted to buy the parts, put them on order for me, I'll pay, that's the only way I'm going to get them. He refused, giving me a line that they can't sell the parts because they're recall parts. A "discussion" of gradually ascending volume ensued. "You mean to tell me I bought this bike here and you won't sell me service parts?" etc. Finally, as I'm getting louder, another guy walks up, looks up the part numbers, and suggests to the first guy that he order them. He punches the part numbers into his computer, and VOILA! It says they have them. To make a long story shorter, I left an hour and half later with all 3 recalls done. Sometimes you gotta raise a little hell. It's too bad. If I had just been told the truth the first time, it would've been a lot simpler. Now I remember why I don't go to dealers for service. If I could just figure out how to buy a new bike without going to one ... AW '99 M2 | ||
| Speed |
Court, I would like to thank you for your time Sunday.I knew when I purchased my Buell it was differant,little did I know of the support the enthusiasts that pilot these machines offer.I had only met Charlie once before and that was at the dealer when he was having his X1 looked at.I was in disbelief when he called the night before and said you were riding out to try to assist in his plight.Rain or no rain I knew it was the Bueller thing to do.I would also like to become part of the assist network as discussed on other boards.I look foward to future Buell events,maybe I'll see you in York or if you want to ride some great roads in the Poconos contact me.Also as I had mentioned if you develop any concerns with that new Saab I may be able to help! Thanks, Speed (Rich Kruger) P.S. next ones on me! | ||
| Court Canfield |
Rich: Trust me.....it was more fun for me than it was you and you GOTTA see the roads (all 500 miles) I found while.....er.....uh..lost. Yep, got lost going home as well. I took the 'tude that I needed to be no where till Tuesday and had a blast. Well, until I wandered into something called NEWARK ! You'll see me soon....I plopped a piece of the carbon fiber body and a set of brake pads and I'm off tonight to wander the hills. The Saab, and this'll sound old to some of the folks at Buell, would be a good vehicle for Buell to emulate. I started "monitoring" the Saab webiste when it sucked. Saab, owned by GM who also owns Ross Perots' EDS got on the ball and did precisely what Buell needs to do to thier website. The Saab is a gifted machine and the Viggen will open alot of eyes, having a greater p:w ratio than the 911 Carerra. Course, the kid here at work just bought a Lamborhini Diablo so I'm reducded to using a bike to embarrass him ! Be sure to check out the on-line catalog at www.saabusa.com. Two years ago it sucked and Britten was the leader in motorcycle e-commerce. Laugh, but it's true. I'm working my way through a book CUSTOMERS.COM in conjuction with some work I am currently doing on customer service and website tools. Can yoiu say CLARIFY ? Take care and I'm eager to see you again ! Ride safe, lean much and smile more...... Court | ||
| Charlie Gafa |
Hi Court I e-mailed you a few days ago to thank you,but I am no computer wizzard don't know if you recived it.My bike is at Electirc City,Jack spoke with someone named Roger at Buell.They asked him to recheck the timming for the pinging,reseat the muffler and check the allingment (for groumet problem). They also said to try a colder plug if the pinging comes back.I am trying to make the ride to York (if I have the bike back)let me know if you a going maybe we can hook up for some of the ride. Once again thanks for your help,Rich will have to get on line the next one is on me. Charlie Gafa | ||
| John J Cahill |
Hey Court, Great rally at Taos. Erik impresses me as a really nice guy and was generous in autographing anything set in front of him - programs, shirts, jackets, motorcycles, whatever! Question: My dealer claims he is unable to get a call returned from our BZM. Who is next up the line in the chain of command? (name? title?) Do I call the factory or Buell marketing at H-D headquarters? I know that my dealer should be making these contacts, but he seems so frustrated and unsuccessful that I want to advocate for myself to get these contacts made. So, who manages the managers? John Cahill jjcahill@accessnv.com | ||
| John J Cahill |
Court - Also a question on the "Worth the Wait" program; I have heard that the dealers received some reward from Buell for holding bikes pending recall work. Do you know if this is true? I would like to know if my dealer received his credit while I am still waiting. Thanks | ||
| Court Canfield |
John: One thing at a time..... FIRST: Erik is as genuine and nice a fellow as you will ever meet. The gift of genius could not have been bestowed on a more gregarious guy. He is honest, sincere and smart. Trust me...given HIS choice he'd be spending all the time he could with Buell customers. SECOND: I have, just yesterday, received notification that I have the dubious honor of being the sole name on the "Buell Hit List" for taking SOME dealers, SOME BZM's and SOME folks to task. I'll stop when we get past the phone calls that are unreturned for 6 weeks, the forgotten promises and the "there's only ONE X-1 with a demonstrated EFI problem". The "system" must work in concert. A dealer making an honest effort who is unable to get support becomes, through no fault of his own, a lacking dealer. Your dealer should contact the King of the BZM's who he will find listed in his ROADWORKS. If he can't find him, e-mail me privately. The customer service staff at Buell WANTS to help and is staffed by eager and helpful folks......the system just gets disconnected sometimes THIRD: Much of my credibility comes from (perhaps sometimes too brutal) honesty...let me continue by saying WHAT the dealer received from Buell is, frankly, none of your business. Sounds cruel, but isn't meant to be. Bear in mind that the dealer's ARE Buell's customers. There, as in any business, are a number of programs that are constantly changing for the purpose of incenting various behaviors. Buell has a right to expect that dealings between the company and it's dealer network be treated as proprietary and confidential. Frankly, I don't know the answer and if I did, I would not comment. On the other hand, if you want to know what Ducati is doing to move the stagnant ST-2's ....hehehehe....well, I wouldn't tell you that either. Fact is....from our perspective, it's pleasure. From the dealer's, it's business. Join me in repsecting that. Ride safe and start finding me some new roads to ride in Arizona ! Court | ||
| John J Cahill |
Hey again, That's Nevada Court, and the roads are wide open on the asphalt and in the dirt! Certainly you are correct that the dealers and Buell have rights to keep their business communication private. But just as auto customers now know exactly what payback dealers get from the manufacturers, motorcycle buyers will continue to search out what the bottom line is so they can cut the best deal on their purchase. It is not "none of my business" as a consumer; it is "just business" to get all the info possible. Dealers deserve a profit; customers deserve the best deal they can negotiate. Knowledge is power, so I want to know all the facts man! Here's the latest: Buell Customer Service told me today that the Worth the Wait program ended on 14 June, but that individual cases were being reviewed by Buell Marketing at the Juneau headquarters and that I should hear back from my dealer by the end of the week. This is different information than Customer Service gave me last week, but I am satisfied that my case is getting attention and I remain hopeful that I will get a decision this week. Looks like the BZM's are out of the loop on this issue. My dealer is talking directly with Buell Customer Service who is in turn talking directly with Marketing - that's as best as I can ascertain anyhow. Also Customer Service told me the dealers were not charged the usual monthly fee for showroom Buells that could not move while waiting for recall parts, but that dealers received no other compensation for their recall troubles. Also, I was told that all showroom bikes had now received the recall retrofits. Very interesting. I hope these posting are helping other riders in the same situation. Thanks much for your info and your opinion. It's darned nice to have someone to talk to, and maybe BMC is getting the hint because they are talking more now. | ||
| Court Canfield |
No silly.....I......ME......as in COURT am going to have my aging butt parked in Arizona with nothing to do but play golf while the SO chairs meetings of her partners. My choices are: 1.) Hang out and listen to all her employees talk about broker/dealers, IPO and "after hours trading". 2.) Commandier a bike and ride. Wanna take a guess where I'm gonna be for 5 days ? You wanna invest ....... call your broker, I'll be headed to 89A and to see my Buell buds in Tucson ! No argument from me on the dealer thing. I'm giving into my mid-life crisis (the current one) and shopping for the sports car and, viewed from that perspective, I agree with you. Plus.....cold day in hell before I cough up $9K for an automatic transmission. Please keep us posted regarding your experience with Customer Service. They are busting their collective butts and I hope it's starting to show ! Court | ||
| 99 Day DAve *profile revised 3 Sep* (Dave) |
John, I'll keep ya posted buddy on my situation. Court: What was Buell's "intent" of the "Worth The Wait" program? Your insight is appreciated. :-) DAve | ||
| John J Cahill |
Buell Customer Service called me again this afternoon and said I was approved for the Worth the Wait reward and should have no problem now picking up my merchandise from my dealer. I am going to wait a day just to see if the dealer contacts me as promised. I told the Buell Customer Service folks how nice it was to have them take responsibility and find answers on my problem. I told them to keep it up and assured them I would tell everybody about my good experience. HEY, IS EVERYBODY LISTENING? GOOD JOB BUELL MOTORCYCLE COMPANY! Now I have to get back to getting the bike to run 100% right. My mid-range is flat and I have gobs of power from 5000 to 6000 RPM where I rarely ride. I drop to third gear to do highway passes from 60 MPH. I want my mid-range back so I can just roll on the throttle and feel the torque. I think my dealer believes I am a very picky rider. But I have explained we are participating in a process that is much like the DDFI system - I am just part of a continuous feedback loop that must provide him with the information to make changes so the system is corrected and performs at maximum potential. Now why would he think I am full of do-do? If you get near Las Vegas give me a call. I am in Henderson and will be good for coffee, beer, or even a casino breakfast! WOW! Thanks much. | ||
| John J Cahill |
Buell Customer Service called me again this afternoon and said I was approved for the Worth the Wait reward and should have no problem now picking up my merchandise from my dealer. I am going to wait a day just to see if the dealer contacts me as promised. I told the Buell Customer Service folks how nice it was to have them take responsibility and find answers on my problem. I told them to keep it up and assured them I would tell everybody about my good experience. HEY, IS EVERYBODY LISTENING? GOOD JOB BUELL MOTORCYCLE COMPANY! Now I have to get back to getting the bike to run 100% right. My mid-range is flat and I have gobs of power from 5000 to 6000 RPM where I rarely ride. I drop to third gear to do highway passes from 60 MPH. I want my mid-range back so I can just roll on the throttle and feel the torque. I think my dealer believes I am a very picky rider. But I have explained we are participating in a process that is much like the DDFI system - I am just part of a continuous feedback loop that must provide him with the information to make changes so the system is corrected and performs at maximum potential. Now why would he think I am full of do-do? If you get near Las Vegas give me a call. I am in Henderson and will be good for coffee, beer, or even a casino breakfast! WOW! Thanks much. | ||
| Court Canfield |
John: CONGRATULATIONS ! One of my best riding buddies is in Henderson. She has several BMW's and is one of the better riders I've ever followed. Take care and ride safe, Court | ||
| Lee W (Lee_s) |
John Cahill, How long did you have to wait for your answer on the Worth the Wait? My dealer has really given me no help in this issue, and I have had about 9 phone calls, 8 weeks of we'll have someone get back to you, and I am still waiting. I have had a few conversations with someone in marketing who has been helpful, and gave me the number of someone who can settle this. I call her, and she proceeds to tell me she has to call marketing, but I will have a phone call before the end of the week. Well, it's Thursday. One more day to the end of the week. I don't like when someone promises a deadline and fails to meet it, again. | ||
| John JCahill |
Court I know this is your area, but I think you can tell everyone waiting on the Worth the Wait to call Buell Customer Service and tell their story. 414 642-2986 ex 270 and 271 I waited since my March-ordered-S3 was delivered in June and my dealer never did get the info. FINALLY my phone calls got me action from Buell Customer services in a week! They are great there for sure. You will have to help your dealer. DAve what's up with yours? jjcahill@accessnv.com | ||
| Court Canfield |
The world of Buell needs to know........ The folks at BUELL CUSTOMER SERVICE are busting their butts. They are ill-equiped and working hard to overcome being short handed and learning a new way of doing a new business in a new age in a new enviroment. I've taken the system to task, never the people. My reccomendation has always been, and continues to be, use decorum, respect and patience. Perserverance will be rewarded. Their failure to return calls and follow through on committments is more often the result of failed systems not a lack of committment. These folks, including my personal favorite Joni Kells who loves to ride her HD, are CHAMPIONS tossed from the bridge with their hands tied for their swimming lesson. Their leader is in new territory and got hit with the whole barrel of things to deal with. BOTTOM LINE: Be polite and be patient. Buell has good people who WANT you happy. Help them LEARN to do their job. Being short and nasty will only slow the process. Right Jim ? Ride safe, lean much and smile more.... Court | ||
| John J Cahill |
Hey Court, here's a recall question. well kinda, sorta, in a real roundabout way. When my dealer's Buell guy called me with the good news that I get my $490 of Buell worth-the-wait stuff he suggested I consider the new Buell high performance race kit with a K&N filter, new ignition module, and exhaust. He said the kit for the S3 was going to be around $1000 but that it gave a ....(drum roll here).... 20% increase in horse power! Damn it's begining to sound like Harley down there. Twenty Percent? Air cleaner, module and pipes. Whew! Just takes ones' breath away. And here I though Buell built the performance into the original package. Do you know anything about such a kit for the S3? jjcahill@accessnv.com | ||
| Jim Armstrong (Jima4media) |
John, I've ridden an X-1 with the race kit, and it is awesome! It is what I had originally dreamed the X-1 could be. The S3 should be the same. It goes 60-100 mph in seconds, and THAT takes ones' breath away. Jim | ||
| 99 Day DAve *profile revised 3 Sep* (Dave) |
John ... it is Friday 4:06 pm Central time and once more ... the promise that I will hear something by the end of the week has slipped through the cracks once more. Well wait ... the week isn't technically over until Saturday. I've talked to Joni and she seems to genuinely care much like Amy G. I didn't even post her e-mail to the web as I promised. I've spoken to Amy so much (over the telephone) I even detected that she had a cold Monday. At least I'm getting weekly follow up now. :) We are making progress. A snail's pace, but progress nonetheless. I'm patient, I can wait ... and wait ... and wait ... and wait. Joni ... Amy ... if you are reading this thanks for staying on top of this! Should I add you both to my Christmas card list? :-) Hey ... Happiness is riding that Thunderbolt!! '99 DAy DAve ... DAy 86 of the Worth The Wait-Wait ... What was the Worth The Wait incentive for????? ;-) | ||
| 99 Day DAve *profile revised 3 Sep* (Dave) |
... did I mention I waited 99 DAys for my Thunderbolt? :-) DAve | ||
| dave gess |
I have to second Courts thoughts. these folks really do want to make you all happy. Three years ago Court and I and numerous other people would just mail out the parts. If there was a real tough problem we would stick our head in Eriks office and he woudl most liekly say "yeah OK fix it" The company is still taking care of folks but they have gone from a tiny little company (it was not all that long ago that DL and TA could tell you who built every bike) to a part of a Fortune 500 company. it will take a little while to get all the systems working smoothly. court is right treat these folks well and BE PATIENT, they will take care of you and you will have become a real part of the family in a way that cannot happen with any other motorcycle. Court and I are no longer employees, hell Court was only a REAL employee for what Court, two three months:)) and here we are keeping the flame alive. I don't even have a Buell to ride these days, a situation that I am working on rectifing fight now. We do this because Erik is truly a visionary and we have signed up for the duration. Dave |
