| Author | Message | ||
     Chadhargis |
How long does it take to get the parts? I called my not so local dealer (the closest one to me) over two weeks ago and gave them my info. They said they had to order the parts and they would call me when they came in. I haven't heard from them. After waiting 3 weeks for a fan, maybe it takes that long to get parts...who knows? I hate to call and pester them if it's not their fault, but I'd like to know something. | ||
| Roadrailer |
I'm having the same problem with my dealer. They claim they didn't get the "wave" shipment (since apparently the bike was originally shipped to another dealer)so now I'm waiting for the ordered part to be delivered. Stay on them. | ||
| Lorazepam |
I called another dealer and asked if they could do the work. They said yes, they had one kit in stock. Mine goes in Tuesday. I have a new dealer as well. | ||
| Ulywife |
When I called for routine service and to have the side stand recall done, they called me back well within 2 weeks that the parts we needed were in. They got us in on a Saturday at 2 p.m. and Carlos was off to the Dragon by 6:00 p.m. | ||
| Motomickey |
When I called to set mine up, they ordered the parts and when I took it in a week and a half later for the service, they had them. This is from a dealer that isn't heavily into Buells too. | ||
| Chadhargis |
Well, sounds like I need to try the only other Buell shop within 100 miles of me. There are only two. One is about 45 miles from me, the other is about 60. Still can't belive a city the size of Nashville doesn't have a Buell dealership. All the Harley shops in Nashville dropped the line (or were dropped...who knows?). I'll call the dealer back and give them one more chance, after that, I'm going to another shop.  | ||
| Saltydog |
new sidestand was installed today on mine!! | ||
| Daves |
The "Wave" shipment consisted of one kit being sent to each dealer. I had 11 bikes that I sold that were affected and got one kit. 2nd "wave" was 2 kits. Now they need to be ordered as needed. Make sure they ordered it. They are not automatically coming. | ||
| Windrider |
My dealer continues to disappoint. And the bar was already set soooo low to begin with but they seem able to always strive for an even lower level of customer service. I set up an appointment with my Dealer over a month ago for next Tuesday for both the tall windshield and sidestand recalls. I called them today to verify that parts where in. No one knew anything so they told me that they would call back. 4 hours later they called back and informed that they had no parts for either of the recalls. They said that they would call me when the parts are in but I have 0 confidence that they will do this so I will have to keep following up with them to get this simple thing done. Had I not called them I would have made the trip to the dealer for nothing. Buell needs to break it's dealer network away from HD. I would rather there was a lot fewer dealers and a few good ones than the current situation.  | ||
| Buellysses |
Like some other, I apparently had put too much faith in my local (1 hr away) dealership. I "made an appointment" like the letter said, for the following week for the recall alongside the 10K service and tires. It was only after dropping the bike off and going to lunch with my bro that followed me that I call them back and they inform me that they don't have any kits. I suppose it was foolish of me to expect them to take the extra step. Oh, and no front brake pads. NO BRAKE PADS!!! How can a dealership have no brake pads????? An angry letter will be posted in reply to all the kiss ass letters they send me telling me how happy they are to have sold me my Uly. | ||
| Arthurc |
Had my sidestand replaced this morning. I got the call the parts were in last night and they scheduled me in right away. The dealership here (HD Ottawa) has been nothing but helpful all along. I'm currently the only Uly they have sold (not counting one that the government bought for destructive testing) and service. I can't say anything negative about the whole experience (notwithstanding the need for the recall in the first place but that sort of thing happens now and again). | ||
| Debueller |
Over a month ago I made a appt. at the dealer for the sidestand and a new fan on Tuesday Sept. 12th (they have already agreed to replace the noisy fan). I guess *I* had better call and make sure they acually have the parts? I would hate to make the trip in the truck for nothing. (Message edited by debueller on September 08, 2006) | ||
| Chadhargis |
Still no call from my local shop. It's been a month since I had the order the kit for me. | ||
| Roadrailer |
Have you called them? | ||
| Court |
>>>Have you called them? If not, please do. There are no constraints in the sidestand recall parts supply line that I am aware of. And us construction guys try to keep up on that stuff.  | ||
| Davo |
Court, My parts had arrived and the dealership called to schedule installation. I informed them that I did all of my own service and that I would purchase that parts if necessary, they informed me that they could not sell them to me. What do you advise me to do in order to get the parts needed to keep my bike from falling over? | ||
| Windrider |
Called my dealer today to see what is up with the sidestand and tall windshield recall parts. They told me that they have them both ordered but can not give any guess when they might have the parts in hand. Kinda strange. If the parts are not in short supply it would seem that shipping time from Buell HQ to my local dealer could be, well, predictable. | ||
| Court |
4 bricks. If it's a recall, you can't install it. I've heard, and appreciate, all the various view points. I'll bet you are a bang up wrench. In order to satisfy the legal requirements of the recall the parts must be installed by an authorized Buell dealer. I suggest you friendly up with them and perhaps cut a deal to "work with the guy". I've wrangled exceptions. They are rare. Like..."I'm stuck here in Alaska 745 miles from the nearest dealer. | ||
| Snowscum |
My dealer called me today and said the parts are in. I never called them about it. Shocking! | ||
| Davo |
Court, Thanks, that explains it. There is always a suit somewhere trying to make a living. The irony is that I bought a new pivot bolt six months ago and told the dealer that there was a problem with the sidestand and they did not seem to care and now that some suit tells them that there is a problem, they want to be ones that have the solution. No thank you, the lack of sincerity regarding my problem then indicates to me that they are more interested in their problem than my problem. I am going to pull the stand and re-weld it and make it about 1/2" longer to reduce the stress. I am also going to re-place the grade 8's on the mounting plate with some metal with a little more integrity. The pivot bolt was "made in Taiwan"! Ouch, it even hurts to type that phrase! | ||
| Xbimmer |
Davo, I know your frustration. I stopped in at the dealer today just to check on my case latches that they knew were broken over a month ago and were supposed to have ordered in time for my sidestand recall fix last week. Turns out they never ordered them before my recall visit. They had them today though, and I had no phone call... I was told they were too busy for a "tech" to install them then. I told them I could do it myself, right there on their counter, and they could sign it off as a warranty repair. No, they said, it had to be one of their people! One of their people! Like the guy who did my sidestand fix and scratched up my muffler, misaligned the rear straps and didn't even use the "required" new front strap. Left greasy crud on my fasteners and parts and handprints elsewhere. It was their people who told me my timing was ok when I asked them to check it at the 1k, yet Grand Teton HD found it 5 deg too advanced. Their people who stare at me blankly when I've told them the sidestands were failing (before the recall), there are timing issues, the case latches break, and the fans are having problems. In fact, the fan rattles so much now that if I were deaf, I'd still know my fan was on since now I can feel it through the seat and bars! Yet the svc mgr tells me "well if it breaks within two years we'll replace it". I ordered one myself the other day... Davo, if you want to borrow my spare new-style stand leg and pivot pin (not the bolt-type) until you bulk-up yours then pm me. | ||
| Davo |
xbimmer, Thanks for the offer but I am going to try to work on my stand in the next couple of days. The word is out on some of these issues. I am getting numerous emails and have had a xb12 owner stop by for me to check out his bike. The people a Buell could rule the motorcycle World if they just changed their attitude and treated people the way they would want to be treated. Your timing issue is a great example. The people that I have talked to about this issue spend more time defending the factory procedure than listening to what I did to solve my problem. Well, this just goes to show what a great bike the Uly is because if it were any other bike, I would have sold it months ago. | ||
| Court |
>>>>The people that I have talked to about this issue spend more time defending the factory procedure than listening to what I did to solve my problem. I hope you're not including me in that population. I'm spending, and have been spending, a great deal or time, effort and money to improve the situation. I had a meeting with Buell folks last week and am quite confident that I am not alone and that, just as the bikes have had the reliability problems dealt with, you will see some of the other components effectively dealt with. Buell is making a huge leap of faith, genuinely listening and will be breaking untrod ground in the ways they incorporate customer input into the process. The recall "installed by dealer" only is a legal issue, related to the USDOT and NHTSA, more than HD/Buell. There needs to be some standard process and procedure and a bad one is better than none. I'm sure you are an excellent mechanic, but what about Tom in Toledo? How would you allow you to do it, which would be fine, and KEEP Tom from doing it, which would be fatal? I neither expect folks to embrace or like this explanation. I do think reasonable folks are capable of at least understanding the reasons behind it. The concerns over Buell dealers have lingered for far too long. Expect changes. | ||
| Debueller |
I don't believe that there is a problem with the people at Buell. I do believe there are a lot of problems with the people at some DEALERS. Many are more interested in selling chrome knick-knacks than acually working on a bike with a chassis as finely tuned as a Buell. Just my observations & $.02. | ||
| Davo |
Court, I do not include you in my statement above. I was referring to the guys that I had a face to face with. At the same business that received my $13,000.00+ check. I explained the problem and they charged me for a bolt. | ||
| Teeps |
The side stand recall has been executed in a timely manner in my opinion (My opinion & a buck fity will get you tall coffee @ Starbucks.)  I'm sure those that are still waiting will disagree, but that's ok too. Blame the TREAD Act for much of this confusion. I can't speak for the motorcycle side; but assume it's the same deal as for car side. Since TREAD Act reporting started, the automobile side has not been the same. Most of the change is a good thing , except for the unintended consequences that result from behavior driven by this mandate. Careers and freedom (jail time) are now at stake, depending on "Who knew what and when did they know it." That, I believe, is why the dealers are mostly oblivious, until what ever the issue is, is made official. In other words, "the dealers really don't know." (Message edited by teeps on September 10, 2006) | ||
| Xbimmer |
The concerns over Buell dealers have lingered for far too long. Expect changes. Wow, Court. That's good news!  | ||
| Windrider |
" I don't believe that there is a problem with the people at Buell. I do believe there are a lot of problems with the people at some DEALERS. " - Debueller Debueller has hit the nail on the head with that one.  "The concerns over Buell dealers have lingered for far too long. Expect changes. " - Court Those are some very exciting words!!! I can't wait to see what is cooking from Buell HQ !! Change can be a good thing.......... | ||
| Retired_cop |
For all of us that come from the tube frame/recall era of Buell....look at the improvements made then and the time it took. If that follows through as Court is indicating, I can only say "way to go Buell." | ||
| Court |
We'll be talking more about this in the coming months. |
